Toyota is Repurchasing my '18 4Runner TRD ORP...

[mctizzo]

But Toyota's are the best built cars in the multi verse!

Even 6 Sigma has a fault every million.
it's kinda the broken stuff lotto..
Sometimes it happens, as long as Toyota makes good, its hard to fault them.

Looking at a full sized truck now (not replacing my runner) and almost every one of the 1/2 tons has a series of problems
Ford its the EcoBoost with TB stalling etc.
New Ram its all sorts of Electronic bugs.

I'd be looking at the Tundra but 13mpg is pretty terrible.

 

[nglayton]

Hopefully it does not come to that and I don’t feel like it will.

I’ll be calling my dealership tomorrow to talk with the owner and give him an update.

Worst case scenario, the owner of my dealership has already promised me that he would get me out of my car if Toyota couldn’t fix it. I know he will help me out.

OP, I don't recall seeing this anyplace in the thread. If I missed it I apologize in advance.
But I'm curious...of all the times you have been without your T4R, because they were working on it, testing, etc. did they not provide you with a loaner?

The local dealer certainly has the ability to do that so you at least have something to drive, even if it isn't the vehicle you're making the payment on. If they didn't at least do that, I don't think they are taking very good care of you. Especially after multiple returns for service on the same issue. Small things like washing it and filling the tank every time they returned it to you would also go a long ways.

I know I've gotten these things for a whole lot less of an issue than you are having.

Making a 500-600 monthly payment on something you don't even have in your possession would be painful. And how about that XM radio service you're paying for but can't listen to while they have your truck?

 

[Bugser]

Good points [MENTION=67802]nglayton[/MENTION]. I hadn’t thought about the XM angle. That’s why I suggested to gently ask for a new one that had more options and/or next model up.


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[pumacat24]

OP, I don't recall seeing this anyplace in the thread. If I missed it I apologize in advance.

But I'm curious...of all the times you have been without your T4R, because they were working on it, testing, etc. did they not provide you with a loaner?



The local dealer certainly has the ability to do that so you at least have something to drive, even if it isn't the vehicle you're making the payment on. If they didn't at least do that, I don't think they are taking very good care of you. Especially after multiple returns for service on the same issue. Small things like washing it and filling the tank every time they returned it to you would also go a long ways.



I know I've gotten these things for a whole lot less of an issue than you are having.



Making a 500-600 monthly payment on something you don't even have in your possession would be painful. And how about that XM radio service you're paying for but can't listen to while they have your truck?

My dealership is taking care of me.

They eventually gave me a Corolla to drive, but not in the beginning.

I went 22 days in total without my car.

I have it now and can drive it until they make a formal decision for replacement.

I let the XM run out of the free trial bc it sounds “tinny” to me so I’m not paying for it. Haha

Making the payments suck when you haven’t had your car, but I should be credited for everything I’m paying unpin replacement. At least I hope so.


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[osideplayer]

My dealership is taking care of me.

They eventually gave me a Corolla to drive, but not in the beginning.

I went 22 days in total without my car.

I have it now and can drive it until they make a formal decision for replacement.

I let the XM run out of the free trial bc it sounds “tinny” to me so I’m not paying for it. Haha

Making the payments suck when you haven’t had your car, but I should be credited for everything I’m paying unpin replacement. At least I hope so.


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Are you still waiting on a decision?

 

[SwayzeExpress]

A new truck from Japan should run as such - you bought a 4runner for a reason and got a don lemon - dont fix it just replace. Going piece by piece on what I assume is a daily driver will be bottomless. Get into some new wheels!

 

[pumacat24]

Are you still waiting on a decision?

I will post a full update early next week. I’ve decided to go the repurchase route instead of replacement so I can choose my own new 4Runner.

Going to test drive a couple of Pros tomorrow and hope to have an offer from Toyota early next week. I will still lose money, but oh well, hopefully I don’t lose too much.




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[llDemonll]

Keep the ORP so you can have KDSS. so nice for road behavior!

 

[pumacat24]

Updates:

- Steering is still vibrating as always
- Since I picked it up there is some new strange rubbing sound when turn slightly left.

- Toyota is officially repurchasing my car.
- Everyone has been great even though I'm still going to be losing a good bit of money
- I'm content and received amazing help from my Regional Toyota Rep... I'm still just ready for this to be over.
- Now have to wait for a 3rd party company to contact me within the next week or two (hopefully less!) to surrender my car and had me over my check.

- Test drove 6 4Runners, 2 ORP and 4 Pros until I finally found the "one".

- Hoping to seal the deal with that dealer tomorrow.

- Will post a pic of the new ride once available.

 

[WNY PAT]

Hopefully the dealer takes care of you and gives you a new Pro at invoice minus rebates. That’d make this easier to swallow I imagine... and you’ll never lose much in depreciation on a Pro! Can you negotiate the repurchase price at all? Seems like you’ve been more than patient and kind and are letting them off of a potentially branded “lemon” title for your 4R. That’s gotta be worth something. Then again, I guess there’s no guarantee you’d prevail in a lemon law appeal either. Been interesting to follow along. Can’t wait to hear about your new ride!

 

[pumacat24]

Hopefully the dealer takes care of you and gives you a new Pro at invoice minus rebates. That’d make this easier to swallow I imagine... and you’ll never lose much in depreciation on a Pro! Can you negotiate the repurchase price at all? Seems like you’ve been more than patient and kind and are letting them off of a potentially branded “lemon” title for your 4R. That’s gotta be worth something. Then again, I guess there’s no guarantee you’d prevail in a lemon law appeal either. Been interesting to follow along. Can’t wait to hear about your new ride!

Thanks!

I think situations like these are always more complicated than they should be.

Toyota is definitely giving me more money than they are required to by the SC Lemon Law and I am beyond thankful for that, but I'm still losing a significant amount of money considering I've only had the car for almost 8 months. I can live with it because I'm ready to move on!

The dealer I am working with is a solid guy and I have no doubt I will walk away happy.

 

[MikeyMTBs]

How are you losing money? If it is a lemon buyback, they should refund every dollar you’ve spent on the car, any money down, payments you’ve made, tax, tag and title, minus any modifications you made and maintenance costs. Are they charging you for miles driven?


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[pumacat24]

How are you losing money? If it is a lemon buyback, they should refund every dollar you’ve spent on the car, any money down, payments you’ve made, tax, tag and title, minus any modifications you made and maintenance costs. Are they charging you for miles driven?


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So under SC law, they take the purchase price of the vehicle before TTL then deduct what you owe, then deduct mileage, and add taxes, interest, closing fee and payments made back into it.

You would think this would add right back up to everything you've put into it, but it does not. I've done and redone the math.

Then there are the items that I can't get paid back for. I will lose just under $3k (maybe not much to some people, but it's a lot to me), but it could have been much worse than that so I'm thankful that they paid me back for a few things and helped me out on the mileage deduction.

Just trying to stay positive and move on at this point!

 

[flyfishin]

So under SC law, they take the purchase price of the vehicle before TTL then deduct what you owe, then deduct mileage, and add taxes, interest, closing fee and payments made back into it.

You would think this would add right back up to everything you've put into it, but it does not. I've done and redone the math.

Then there are the items that I can't get paid back for. I will lose just under $3k (maybe not much to some people, but it's a lot to me), but it could have been much worse than that so I'm thankful that they paid me back for a few things and helped me out on the mileage deduction.

Just trying to stay positive and move on at this point!

Just catching this thread but glad the dealer is working with you! Hopefully getting the Pro ends up as a wash or to the good in the end.

I have noticed similar road behavior with my TRD ORP but mine is so intermittent and mild that I have not addressed with the dealer. Seems to be only in the morning at 65-70 mph on the freeway and then it goes away. I drove it to up to Bristol last weekend and it never showed any of the symptoms. Then yesterday AM it happened but went away after a few miles of driving. I thought I might just have a rock in the treads or maybe the road conditions. Strange and something to keep an eye on.

I hope it all works out for the best. After all the mods you have gone through that would be frustrating to say the least. I'd definitely remove what parts you think you can reuse on the new Runner.

 

[cb1111]

So under SC law, they take the purchase price of the vehicle before TTL then deduct what you owe, then deduct mileage, and add taxes, interest, closing fee and payments made back into it.

You would think this would add right back up to everything you've put into it, but it does not. I've done and redone the math.

Then there are the items that I can't get paid back for. I will lose just under $3k (maybe not much to some people, but it's a lot to me), but it could have been much worse than that so I'm thankful that they paid me back for a few things and helped me out on the mileage deduction.

Just trying to stay positive and move on at this point!

Not to nitpick, but since they are not buying the car back under any lemon law, they can do whatever they want. They can give you any amount that you agree to and they can sell you the new car at cost (not invoice) minus rebates and a spiff from Toyota.

If you feel that you're not treated fairly, then call a lemon lawyer.

 

[pointman]

Without getting too personal, if you feel as though you are not being compensated appropriately you can continue to accrue time towards a lemon law claim. Their offer to you is a starting point and not your only option. What offer you do receive should meet or exceed what a lemon law claim would yield. If not, accepting their initial offer would feel hasty.

 

[LCFj40]

Toyotas process for buyback/lemon law begins with setting up arbitration with NCDS, a company that Toyota pays directly. As you might guess, the vast majority of these hearings favor Toyota.
Once you lose the first hearing you can then file a state lemon law case which begins with a true unbiased third party arbitrator. You can retain legal council in either of the arbitrations or opt to present your case yourself. The NCDS arbitration has the option of a "documents only" hearing, which is what you should choose unless you have retained an attorney. Reason why the documents only for the NCDS arbitration is to speed along losing so you can file a state lemon law case.
Last resort if you lose the state arbitration is to sue.

Getting an attorney involved will drag the case out, but its not a bad idea if your case is questionable.

Majority of the states deduct for mileage, but you can get hosed on this if you havent gotten to the state lemon law filing yet. The deduction starts with the mileage the problem FIRST occured... so if the problem started at 800 miles but has gone in till 10,000 miles the deduction will is be calculated at 800 miles NOT 10,000.
Dealer installed accessories will be refunded by law... ones you added on your own CAN BE refunded but without an attorney the chances are slim for those.

Surprised that Toyota is opting to buyback without arbitration, you can pull up lots of Toyota cases and they never back down.

 

[LimeLED]

Updates:
...
- Test drove 6 4Runners, 2 ORP and 4 Pros until I finally found the "one".
...

Was this due to new ones also having the steering shimmy/shake?

I apologize if you already answer this, but, which are you going with, ORP or Pro?

 

[pumacat24]

Was this due to new ones also having the steering shimmy/shake?



I apologize if you already answer this, but, which are you going with, ORP or Pro?

Yes, this was due to the same steering vibration. Both of the ORP were exhibiting the issue really badly and the first 2 Pros had it but not as severe as the ORP. The 3rd Pro was hardly noticeable and the 4th Pro was perfect and now on hold for me.

Do take into account that I’m currently hypersensitive to this vibration and the 3rd Pro I drove would have worked fine for me, but it was one of those, “This is my car!” moments when I drove the 4th one.

Hoping to drive it home by September 7th.

Just waiting to surrender my ORP and get my repurchase check, which everything will be pushed back a day or two because of Labor Day.

Maybe I get lucky and Toyota starts pushing better financing for ‘19 Pros in September! That’s a pipe dream though.




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[rbpower]

I imagine lawyering up sucks, but you can always call a lawyer who is a professional in lemon laws AND in your county to get his/ her opinion. Don't ask any lawyer that does not practice in this narrow field. Use some of the verbiage for step two below.

Post your story to the Better Business Bureau using the specific dealership you are working with. Name the people you are interacting with by name. Part of the form you fill out online will be what they can do to make it better. If it were me, I would ask them to pay me in full (including that $3k), compensate me for the rental and to give you an extended premium warranty on the replacement for peace of mind on your new 4Runner. I bet it will take you 15 minutes- pretty good pay rate to get all that for 15 minutes. I did this with my 2nd gen ages ago and was taken care of almost immediately. If you can write decently, keep it short and reasonable without underselling the massive pain this has been, then I suspect they will be very compliant to keep your business.