Truck Brigade is not good to go. Updated- They are good

[Signal]

I ordered a rack from them and once they took the money I never heard from them. I have tried to contact them multiple times and I get nothing. Just a heads up.


Update - heard from them today, things are good.

 

[gordonf]

Thanks! Would be good to hear from them in this thread.

 

[icyhotahs]

Hmmm. It's been nothing but good things from my end with them. Sorry for your experience

 

[JLTD]

Dispute the charge?

 

[TheJokingExplorer]

Sounds like my experience with GFC

 

[Signal]

Dispute the charge?

I am planning on it I am giving them till monday.

 

[Signal]

So I heard from them today, They said they have emailed me but I never got any. I am now in contact with them and things are good. If anyone helped or did anything , thank you.

 

[97BlackAckCL]

Update, they are good :rofl:

 

[Signal]

I guess they were waiting on Prinsu, I guess it went from a 6-10 day lead time to a month. I wish I went with Uptop now, since I have to wait the I went with the quickest and compromised on style and it's only a few more weens now for a Uptop if I just ordered from them.

 

[sn_85]

I had a great experience with Truck Brigade. Ordered my Sherpa rack through them and at the time they were offering BF prices and FREE shipping which Sherpa itself wasn't offering free shipping during their BF sale. Obviously supply chain issues happened this year and my order took longer than expected by maybe 2-3 weeks. Although that was more on Sherpa's end and not TB. I must have received weekly emails for a month from Ryan P. at Truck Brigade updating me on my order status. I wasn't in a rush so I didn't care if it was delayed or not but Ryan reached out to me on his own accord to give me status updates.

 

[rayofsi]

when did you order?

 

[rdruss]

I ordered a rack from them and once they took the money I never heard from them. I have tried to contact them multiple times and I get nothing. Just a heads up.


Update - heard from them today, things are good.

Hello Mudder, hello Fadder, here I am at Camp Grenada ...

 

[97BlackAckCL]

Hello Mudder, hello Fadder, here I am at Camp Grenada ...

Camp is very entertaining... And I'm sure we'll have some fun if it stops raining!

 

[Truck Brigade]

I ordered a rack from them and once they took the money I never heard from them. I have tried to contact them multiple times and I get nothing. Just a heads up.


Update - heard from them today, things are good.

Our apologies for not chiming in on this thread until now! It is our goal to ensure that each of our customers receive the absolute best experience possible when purchasing from us. We appreciate your patience and for updating the thread to reflect that things were made right.

If anyone ever needs direct attention and are unable to get through our phone lines or livechat immediately, they are welcome to call or text my personal phone (I'm co-owner of the company) at 352-286-8893.

Best Regards,

-TJ