Warranty advice

[benhar]

I haven't been here in a while, glad to see this forum is still going strong!

Anyway, this afternoon I'm taking my 4Runner to the dealership for the 4th or 5th time to have them work on my blinking tire pressure light and rattling door. These things have been giving me problems ever since I bought the 4Runner, and for some reason no dealership can seem to fix it. I have to drive 60+ miles just to get to a dealership, so that's about 500 miles wasted on this one problem. Not to mention I've had to put up with that light nearly the whole time I've had the 4Runner. What's worse, I have 35,600 miles on it, so my warranty is just about up. So if they fail to fix it this time, I'm out of luck.

Should I make a phone call to Toyota corporate and explain my problem, or would I be wasting my time? I really don't know what they would do, other than extend my warranty or give me a great deal on another 4runner, both which seem unlikely.

Any advice?

Thanks

 

[liencongtu]

I don't think you have to worrry about the warranty expire at 36000 miles. The problem you are having should be consider an on-going issue and they should be cover under warranty. It happend to me before, I bought a brand new 2003 Acura CL Type S with some rattle issues after 6 months I took it back to the dealer where I got it from, but they can't really fix the problem. So, the 5th times i requested to talk to a services manager and explain to him what happend and I'm affraid that my warranty will expire soon. He told me that I don't have to worry, because this is an on going issues. But, It's good idea to call Toyoto Corporate to find out.

 

[UoD]

Would a lemon law apply in a case such as this? Every time you bring it to the dealership, records are created. As long as you have these records, you should be able to make some sort of claim. It just doesn't make sense that you should have to keep driving around a vehicle that has had problems the entire time you have owned it.

 

[Thai]

I don't think you have to worrry about the warranty expire at 36000 miles. The problem you are having should be consider an on-going issue and they should be cover under warranty. It happend to me before, I bought a brand new 2003 Acura CL Type S with some rattle issues after 6 months I took it back to the dealer where I got it from, but they can't really fix the problem. So, the 5th times i requested to talk to a services manager and explain to him what happend and I'm affraid that my warranty will expire soon. He told me that I don't have to worry, because this is an on going issues. But, It's good idea to call Toyoto Corporate to find out.

What he said.

That is why you should go to the dealer with every major/minor problem even if they cannot fix it. This will get documented (and keep a copy for yourself!)...and if you have a major breakdown after warranty, then you have a strong case.

 

[benhar]

Thanks for the advice. I just called Toyota, and was actually suprised at how friendly and efficient the person was. But I am going to have to wait to find out what comes out of it since he is passing my case on to the regional representative, and it will be about three days before they get back with me. In the mean time I am going to go ahead and take it in to the dealership today one last time. There is a good chance my warranty will be up by the time I hear back from Toyota, so wish me luck!