Warranty work

futbolking

New member
Went to dealer to get an oil change & since I am almost up with my warranty, I had them check a few things, including driveline clunk, which is a little bothersome. Found out all shocks & struts need to be replaced. The service manager said he had to call it in and Toyota was sending out someone to look at it. This was 2 weeks ago. Yesterday I took it back in for the inspector. He found out the shocks & struts do need to be replace, but he could not duplicate the clunk (my response was how could he not). Anyway, they don't have all the parts & the Xreas shocks are on backorder, due in next week.
My main reason for this post is this. My warranty is up on 5/31, so my concern to the service manager was that I wanted the repair to be still covered under warranty, even though the repair will take place after the warranty is up. He said it should because the parts were ordered before the date & he was leaving the ticket open. Should I be concerned? Anyone else have a similar experience?
I would hate to have to cover the bill for this repair.
 
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Warranty is covered the date of occurrence....NOT the date they fix it.

You could even have a problem that the dealer couldn't find. As long as you brought the vehicle in for them to look at it...then 5 months after the warranty runs out...the problem all of a sudden reoccurs....the dealer is obligated to fix this under warranty.
 
You should be good on the suspension.

On the drive line clunk - just so you know the fix is to replace the drive shaft. There was a TSB for the Lexus SUV that uses the same drive line and also a TSB for the 5th Gen 4Runner with the same drive line. But there's been no TSB issued for the 4th Gen's. So you can pretty much buy the drive shaft and replace it yourself OR just grease it a few times a year and that should minimize the clunking. If you want to read more about it check out this thread:

http://www.toyota-4runner.org/maintenance/28414-07-v8-4x4-zerk-fitting-pics.html
 
Thanks guys for the quick responses. I feel more at ease now.
I actually mentioned the Lexus & their replacement to the service manager. He had an idea about what I was talking about & found it strange the inspector found nothing. He also told me that there is a couple of weeks backorder for the driveshaft too. I did have him lube it up, which has taken care of the problem, for now.
 
Mike is 100% correct as usual in regards to the warranty period.

The inspector probably didn't find a clunk that was different than the normally acceptable (by Toyota standars) clunk that is common in 4 runners.
 

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