Response from Toyota on a query from another 4R owner.
From: Ask Toyota [mailto:
[email protected]]
Sent: Friday, August 15, 2003 1:06 PM
Subject: Water repellent glass on 2003 4Runner Limited [Incident: 030811-000162]
Recently you contacted Toyota. Below is a summary of your contact message and our response.
Thank you for allowing us to be of service to you.
Subject
Water repellent glass on 2003 4Runner Limited
Discussion Thread
Response (Silas) 08/15/2003 10:05 AM
Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We appreciate your inquiry regarding hydrophilic glass on your 2003 4Runner and apologize for the difficulty you have experienced trying to answer your questions.
The 2003 4Runner does come standard with hydrophilic glass on the windshield, side windows and side mirrors, which creates a water repellant layer on the outer surface of the glass.
Because Toyota does not manufacture Rain-X, we are unable to advise if the hydrophilic glass was damaged by its use. We recommend cleaning the windshield, side windows and side mirrors with a neutral detergent. We highly recommend not using any water repellants in the future.
Your email has been documented at our National Headquarters under file #200308150427. If we can be of further assistance, please feel free to contact us.
National Customer Relations
Customer : 08/11/2003 04:03 PM
I've a 2 month old 2003 4Runner Limited. The manual says 'some models may have the outside rearview mirrors coated with water repellent chemical'. A few reviews of this model (truckworld.com, offroad.com etc.) mention that all the windows and outside mirrors are made of hydrophilic glass that repels water. The University of Toyota Product Introduction document, page 25 (
http://uhaweb.hartford.edu/htruong/2003_4Runner.pdf) mentions "standard hydrophilic glass on windshield, side windows and side mirrors".
My 4Runner's side windows and rear window definitely bead water and look like they are coated. But not the mirrors or the windshield. I called the Toyota customer service line and the rep knew nothing about it - neither did my local dealer (Mechanicsville Toyota in VA). Oh, and the service line rep didn't know what the Toyota University was either.
The night I bought the vehicle, I coated all glass with Rain-X - because there wasn't a warning in the vehicle about it - the manual does say on page 203 that using water repellent might destroy the coating. Good job on hiding the warning, by the way. So my question is, what is the correct information? Did my vehicle come with coating or not?
And if it did, did Rain-X-ing destroy it? How do I restore it on the windshield and mirrors? And please don't tell me 'read what the manual says' - it doesn't say anything conclusively.
I'm disappointed in the customer service line - this is definitely one case of the consumer being more informed about a product than the manufacturer reps.
Would appreciate some accurate information from some technical personnel who intimately know this vehicle.
Regards