Xenondepot customer service

[doclionel]

I've been reading some good feedback on Xenondepot on the forum. But I've been trying to contact them and they're not answering their phones nor are they returning my calls. Has anyone else experienced this with them? I ordered the Xtreme Phillips HIDs from them earlier this week.

Doc

 

[2Crunk]

I have ordered from xenondepot last november and they have excellent customer service and excellent product quality. I recieved my order in about a week and a half to two weeks, remember that they are shipping your product from canada therefor it may take a little longer than usuall. I just encountered a bad relay for my passenger side so I pm'ed xenondepot here on this forum and (steve) aka xenondepot sent me a brand new relay asap. Dont worry you are in good hands!

 

[sant6236]

2Crunk, how did you know the relay went bad?

 

[2Crunk]

well my passenger side headlight would only fire up every other time after it rained real bad where i live so i figured since the balast and ingnitor are epoxy sealed it had to be either the relay or bulb. I swapped the bulbs from side to side and that wasnt it so it had to be the relay. So i opened the cover off of the relay and it was rusted inside and i noticed if i took a small flat head screw driver and completed the circuit of the relay n my bulb fired right up. sorry if this was confusing

 

[Uneek]

Send Steve a PM, user name XenonDepot. Rest assured, XD and Steve will take care of you.

Also the products need to clear Customs, so there's a bit of a delay there too.

I made several purchases from XD, it's been smooth each and every time. I have no affliation to XD or Steve, other than a happy and repeat customer.

 

[CannondaleMan]

I agree, I put in H.I.D.s in my low beams about 8 months after buying the truck, had the passenger side go out and using the troubleshooting guide on their web site tracked it down to a bad relay. The folks at the depot sent me a new one that on outward appearance and examination was much stronger and beefier and have had no issues since. I put in H.I.D.s in my fogs as well before last Winter and have had no issues.

I think that the folks at Xenon Depot do a great job and offer great products. Every once in a while people get some things that come up and it takes a day or two to get back to a caller. If it is a habitual thing then it is a problem, but an every once in a while issue is acceptable as a customer....at least that is how I see it.

 

[doclionel]

Just got off the phone with Steve from Xenondepot. Looks like he's shipping out the kit today!!! The reason for the delay was because I put the incorrect bulb down :redbrick:. Steve corrected it right away and the kit will be here soon. The reason he didn't get back to me promptly was due to a new addition to his family. CONGRATS Steve and thanks for your help.

P.S. Get some sleep .

 

[doclionel]

Just received my HID kit. Easy install. But the driver side bulb is slightly brighter than the passenger. Is this normal? How can I fix it?

Thanks,
Doc