Is it just me? For XM to have such good programming, why is their customer service the worst I have ever experienced?
I talked to XM yesterday. I was checking to see what the package deals are now, and was told that lifetime is $390.00 but this doesn't include Nav/Traffic. Then the guy said if i didn't include Nav/traffic for and additional $3.99/per month my on board navigation wouldn't work after the 90 day trial is up. I not sure how true that is since the navigation is a dvd based software. Anyone know if this is true? They have a 1yr Xm Nav/Traffic for $212. Ive got about 60 more day to decide. Felt like i was being worked over by a used car salesman!
I talked to XM yesterday. I was checking to see what the package deals are now, and was told that lifetime is $390.00 but this doesn't include Nav/Traffic. Then the guy said if i didn't include Nav/traffic for and additional $3.99/per month my on board navigation wouldn't work after the 90 day trial is up. I not sure how true that is since the navigation is a dvd based software. Anyone know if this is true? They have a 1yr Xm Nav/Traffic for $212. Ive got about 60 more day to decide. Felt like i was being worked over by a used car salesman!
I talked to XM yesterday. I was checking to see what the package deals are now, and was told that lifetime is $390.00 but this doesn't include Nav/Traffic. Then the guy said if i didn't include Nav/traffic for and additional $3.99/per month my on board navigation wouldn't work after the 90 day trial is up. I not sure how true that is since the navigation is a dvd based software. Anyone know if this is true? They have a 1yr Xm Nav/Traffic for $212. Ive got about 60 more day to decide. Felt like i was being worked over by a used car salesman!
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The Nav/Traffic service is provided by a third party, NavTec. The GPS navigation should work, but the "traffic alerts" won't.
Having been a Sirius customer (2007 PT Cruiser) for the last 2.5 years, I can tell you that they employ the same class of call-center employee as the major cellular companies and you should expect the same low-level of service. I had to try and cancel before they resolved my issues and finally offered me a year @ half-price before I agreed to stay.
A word of caution on the "lifetime" packages... they only apply to the ESN for the radio, not your car. So if the radio dies, you don't get to transfer to a replacement radio. Purchase accordingly.
You should read this thread before purchasing anything from XM. In short,
- You will save hundreds by calling a few times a year and threatening to cancel
- Make sure they do not store your credit card information, or they will charge you full price after your "negotiated" deal expires
my truck came with XM radio (90-day subscription). does anyone know if this is integrated into the headunit OR if there is a separate XM receiver? I ask bc I am having a pioneer z110bt installed which requires a separate XM receiver, so if there is already a separate stock XM receiver in my truck then I won't buy one for the pioneer.
thanks!