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Old 05-01-2011, 01:56 PM #1
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Horrible Experience with MagnaFlow

I am not the only one who has had this problem. I'm not even the only T4R.ORG member who has had this problem.


Hey guys. I want to tell you about my recent experiences with Magnaflow Exhaust.

My family and I have been loyal Magnaflow customers for years. Currently, we have 2 vehicles equipped with their mufflers, both with compatible CARB legal Magnaflow catalytic converters.

My 1999 4Runner 2WD 4 cylinder specifically, has a full exhaust setup from header to tip, with 24" Magnaflow muffler and cat.

April 2010
My main goal was to complete my exhaust system. I made my purchase of a Magnaflow 24" 12286 Stainless Steel 2.5" Oval Muffler on Amazon.com. Upon receiving the muffler, Collin's Muffler and Hitch in Mission Viejo, CA installed a new catback exhaust system for $150. The muffler failed after 9 months.










January 2011
I spoke with one of Magnaflow's headquarter technicians, Ron, who described the failure to me. The inside portion of pipe within the muffler literally broke off inside of the casing, causing a condition known as a "floating core." The muffler sounded worse than a fart can. Every bump, the improperly welded pipe moved past the outlet of the muffler and let out a loud burp. After about 3 phone calls to Magnaflow, Amazon.com sent a new replacement.

One of our other vehicles, a 1992 Toyota Pickup, has been running a Magnaflow 18" oval muffler for about 8 or so years. This led me to believe that the specific muffler I had on my 4Runner was just a fluke. I returned to Collin's Muffler and Hitch and paid $75 to switch out the mufflers.

Inside of the first muffler, it was clear that the material inside had burnt away (as per usual), while the actual metal pipe separated from the inside casing. This was heavily disappointing, at least Ron was correct with his diagnosis.

Okay, well, $75 isn't so bad. My new muffler sounded great! Too bad, it also broke before it was 3 months old. This problem was just resolved.... and now the new muffler had become a rattling piece of junk, too. The muffler was fully supported with rubber mounts and welded exhaust hangers, which eliminates inadvertent vibration. Idling at red lights was embarrassing. This blew my mind, how could an exhaust company, one as well known as Magnaflow, produce such an awful quality product? My 4Runner runs like a top, I don't see any reason a 2.7 liter 4 cylinder would destroy two mufflers in a matter of one year.

Strike two, I drove to Magnaflow's corporate headquarters, located about 7 miles from my house, in Rancho Santa Margarita. I spoke to Tech leader Derek Acosta, who was extremely helpful. He inspected the 4Runner's exhaust and clearly noticed the installed muffler in it's defective state. A quick inspection of the casing for damage came up clean. This concludes that the muffler had failed on it's own. I much enjoyed Derek's help, and informed him that I do not wish to purchase another muffler if this trend continues. This being the 3rd time, I asked for a refund of my installation costs, as the muffler failures were due to product fault. It was discussed that the 4Runner does not run rich, the catalytic converter is in perfect functioning order (aside from the heat shield welds breaking apart, which lead to the shields falling off, another Magnaflow testament of quality).

Derek asked me to provide all of my receipts and invoices related, and I gladly made the trip home to do so. I visited their headquarters 5 times total.

Derek said that I should go ahead and order yet another Magnaflow 24" muffler, install it, and return to Magnaflow with the invoice to take care of my claim. He also knew the shop who did the install, which is Magnaflow recommended. I did exactly as he said. After returning my 2nd faulty muffler with Amazon, I received my 3rd 24" muffler, shipped overnight.

So far, I have spent the initial $89 for the muffler, $150 to install with new piping (which was destroyed in the multiple "reinstall" efforts), and $75 to remove and replace the first muffler with the second. Deja Vu... I was sitting in the waiting room at Collin's Muffler, spending yet another $75 to install the third muffler. That's a total of $389 on a muffler that should have cost no more than $239 installed with 2.5" catback piping.

I made my way back to Magnaflow's headquarters to visit Derek once more. He copied every one of my invoices/receipts and gave them to the Vice President of Sales, Larry Norris.

This is hanging in the lobby of Collin's Muffler and Hitch. Notice Larry Norris' signature, verifying that this is a quality professional installer.


Larry Norris denied the claim, regardless of my loyalty to the company and my lost money. He did not care about the well being of his customer. With over $1,000 invested into Magnaflow exhaust systems between 2 trucks alone, they should cover the measly $75 to please their loyal customer.

Now, after the fact, Larry has denied my claims for reimbursement and will not offer anything for their poor quality. I am stuck with the extra $150 in expenses. They conned me into buying a 3rd one of their mufflers, too.

The new muffler was a ticking time bomb.

May 2011

WTF?! 4 MONTHS LATER, Magnaflow #3, down for the count! 1 year and one month since the first muffler was installed, #3 failed.

May 16th


May 27th, Eleven days later, considerably louder and worse


I will no longer purchase ANY Magnaflow items. Their quality is horrific. Customer loyalty means nothing to them. Ironic, anyone in a sales position can tell you that the customer is always right, but the Vice President of a large company can't seem to comprehend the simplest of customer satisfaction. My invested money, persistence in communication, go ignored.

Next time you think about buying a Magnaflow muffler, this is for you. I have a 1999 Toyota 4Runner, just like we all have 3rd gens or Toyotas of similarity. These failures occurred when my truck was still 2WD with no hard off road use. Their quality of production must be controlled by Larry, since their mufflers are paperweights compared to the past.

I work for the largest Mercedes-Benz dealership in the United States. We have the largest MBZ inventory in the world, 74 service bays, and the nations largest body shop. If a customer came in with a problem that was clearly caused by bad workmanship and/or quality, it would be fixed for free, with a complimentary current model year Mercedes-Benz rental, and free detail at the very least. Magnaflow is a large, multimillion dollar corporation and won't refund me, a paycheck to paycheck college student, for an installation fee.

I leave you with this: My name is James Harb. I don't like Borla, Flowmaster, etc. I have been a Magnaflow fan for years. PLEASE, DO NOT BUY MAGNAFLOW MUFFLERS. KEEP YOUR MONEY OR INVEST IT TOWARDS ANOTHER SYSTEM.

I've since upgraded to a Jardine muffler, and I've been happy with this choice since. It has withstood rough 4-wheeling without a single issue so far.


Update on this thread:

I met a new friend who has a family member working for MagnaBlow. According to him, the Vice President of Sales, Larry Norris, denied my claims because he finds me to be a "punk kid." The big guys over at MagnaBlow have all seen this thread, they all know exactly who I am and what my situation is. I haven't received a single offer to help resolve this situation. He also tells me that even Derek Acosta, who was nice and cordial in the meetings we had, was also supporting Larry in talking trash about me.

Magnaflow won't consider my claim because my 4Runner has been driven off road, and their warranty does not consider this "normal use." Even though every single item on my truck that was designed for use in a 4Runner has no problems off road, their poorly designed muffler can't handle it, even if professionally installed. They tried to tell me that it was not installed correctly, even though Magnaflow's own Derek Acosta confirmed it was installed correctly. For heaven's sake, I used one of their recommended installers!

Magnaflow does NOT support us. Magnaflow's own Vice President makes it clear, if you use your 4Runner off road, they will not honor their word. I am just a "punk kid" to Larry Norris, I suggest finding a better muffler!

Thanks Good luck with your exhaust!

Here are some other people from this forum with similar problems:

Member Bump N Run:
Quote:
Originally Posted by Bump N Run View Post
I have a confirmed defective Magnaflow 24" also

*I have never had my 4Runner off road*

I replaced my stock muffler at 40k miles with a magnaflow 24". At around 70k I started hearing a ticking noise at redlights and more annoyingly at drive throughs while ordering food. It stops if I put it in neutral or give it gas. But while in Drive and sitting still it rattles/ticks. I thought the guy who did the welding did a bad job for years but turns out it is the Magnablow.
Quote:
Originally Posted by Bump N Run View Post
I have the same 12286 Magnaflow and it rattles at stop lights and drive throughs just like everybody elses. I cant afford to change it right now so I been riding around sounding like a 1970 Pinto for the past year. I thiink the failure rate on this muffler is 97%. Screw Magnablow. I wish I had my proof of purchase.

Member Nunyabiz:
Quote:
Originally Posted by Nunyabiz View Post
I just ordered a 12286 24" Magnaflow today, will be here tomorrow and on by or before Saturday, I just hope I am in the 85-90%.
If not then oh well, will yank it off, cuss em out and try something else and come on here and fully commiserate with COB.
Quote:
Originally Posted by Nunyabiz View Post
OK, so after taking it the shop today to get my oil change after the 8000 mile trip (burned maybe 2 tablespoons of oil)I had them check the muffler because of the rattling I have been hearing.

I have to say now that COB is 100% correct the muffler started rattling probably within 1000 miles of straight highway use.

It now, while at a stoplight sounds like a Leprechaun is under the truck shaking a coffee can with several pieces of gold in it.
I actually liked the sound and performance of the Magnaflow, but the rattling while sitting at stoplights has got to go.
Here is Nunyabiz's 4Runner with Magnaflow muffler installed, rattling.




And more from other forums:

Another Busted Magnaflow thread - Dodge Ram SRT-10 Forum - Viper Truck Club of America

http://www.vtcoa.com/forums/f8/magna...muffler-37524/

magnasucks! - Dodge Ram SRT-10 Forum - Viper Truck Club of America

MagnaFlow Problems - Dodge Ram SRT-10 Forum - Viper Truck Club of America

Power sticks installed - sound clip - Dodge Ram SRT-10 Forum - Viper Truck Club of America

Magnablow

Magnaflow Catted x-pipe converter rattle or failure Mustang GT - YouTube

The truth about Magnaflow mufflers

Is Magnaflow Quality This Poor? - Vintage Mustang Forums
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Old 05-01-2011, 02:04 PM #2
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I would never put any Magnaflow, Flowmaster type stuff on any of my vehicles but I will pass this on to anyone I know thinking of buying Magnaflow. Thanks!
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Old 05-01-2011, 02:07 PM #3
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Wow that's nuts and sorry to hear about your experience! This is crazy bad customer service.
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Old 05-01-2011, 02:09 PM #4
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That really sucks, is there someone higher in that company you can forward your experience to and get things worked out?
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Old 05-01-2011, 02:11 PM #5
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That really sucks, is there someone higher in that company you can forward your experience to and get things worked out?
I've gotten as far as I can get. My visits did not seem to help much. They obviously don't care to make any money or have any customers with this type of service.
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Old 05-01-2011, 03:08 PM #6
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Smile

my first muffler to fail was a magnaflow.

I then installed a flowmaster.

then because it was too rumbly I installed a used stock one.

this resulted in immeadiate feeling of power loss, right out of the shop.

so I went back and told them to put the flowmaster back on. they didn't have it anymore but gave me a deal om a new one, this time installed with a tundra silencer thrown in at no charge. this setup runs well and sounds great but I doubt it will last to 75k from install date. it was cheap though and that made it a great option at the time.

next time I do the exhaust I will NOT use either flowmaster or magnaflow. I will probably try to find a trd or borla on the cheap.

fyi, you should look into opening a case with the BBB.
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Old 05-01-2011, 03:17 PM #7
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Quote:
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fyi, you should look into opening a case with the BBB.
Sorry about your exhaust woes, too. Good thing you found a setup suitable for you.

I thought of doing this, too. How can the better business bureau help me?
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Old 05-01-2011, 03:29 PM #8
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Dont waste time with BBB that place is a complete joke, youtube BBB 20/20
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Old 05-01-2011, 03:42 PM #9
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Dont waste time with BBB that place is a complete joke, youtube BBB 20/20
Well, I did anyway I read this post after. I guess if the BBB just caters to those who pay, then I will go unnoticed, again.

Here is the complaint I sent:
I have already gone to their corporate a handful of times over this issue. They still continue to refuse my resolution. I believe that they have a right to refuse installation costs on one defective muffler. I feel that after one defective muffler, the installation costs should be covered by the company which provided the defective products. It is their fault for selling a bad quality muffler, I shouldn't have to pay for the installation the third time. On top of this, 2 of my vehicles have Magnaflow catalytic converters and mufflers, I am a loyal customer. Some employees have been extremely helpful, but all in all, the Vice President of Sales, Larry Norris, does not feel that his loyal customers should be given a break. I am only a college student making $9 an hour on the weekends, so the $75 installation that I keep having to pay is not easy for me to cover. I am considerably angered at this poor service. Most would think that a multimillion dollar company would refund a college student $75 measly dollars, since that's not even enough to buy the crappy muffler in the first place.

After my second defective muffler was reported to them (I actually drove to their corporate), I was told to go ahead and exchange my 12286 muffler for yet another 12286 muffler, install it, and then report back to Magnaflow. I did just that, and when I reported back, not only did they not refund me, they did NOTHING. If I had known, I'd have just bought another brand instead of paying another $75.
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Old 05-01-2011, 03:49 PM #10
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Sorry to hear about your poor customer service experience. Just a thought and maybe you already know the answer to this, but was the person that turned down your reimbursement claim under the impression that you were trying get all of your money invested back or does he know you just wanted the $75 for the third install? Maybe there was a miscommunication between two employee's at Magnaflow. However, if they know you were only looking for the cost of install and still didn't help, that just plain sucks. I hope the first guy you talked with at Maganflow (the nice/helpful one) didn't guarntee you that you'd be reimbursed without checking with someone who can make that call first.

I would say you could keep being persistent. You could try e-mailing someone higher up in the company and if you make contact with someone else at Maganaflow willing to listen, e-mails will save your gas on back and forth visits. Goodluck either way.
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Old 05-01-2011, 03:58 PM #11
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Sorry to hear about your experience COB. Social media is becoming a very powerful tool in this day and age. Hopefully this thread gets enough support and some how makes it way back to Magnaflow and you get what you deserve.
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Old 05-01-2011, 05:07 PM #12
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Quote:
Originally Posted by 4RunnERD View Post
I would say you could keep being persistent. You could try e-mailing someone higher up in the company and if you make contact with someone else at Maganaflow willing to listen, e-mails will save your gas on back and forth visits. Goodluck either way.
This is probably your best bet. Find a contact, someone you can contact with email frequency, whether it be Larry Norris, or customer service, or whomever. Email him/her/them, constantly, at least 2 or 3 times a week. Obviously you may not get any sort of response at first, but continue to email, and keep looking for more people you can CC with your emails (ie distributors, BBB, Chamber of Commerce, whomever you think may be interested in hearing about your experience). Everytime you write a new email, if its due to lack of response, indicate that as your subject line, or at least within your opening paragraph. Eventually someone will get tired of getting your emails, and hopefully you'll find resolution. Obviously it may not be the Customer Service oriented resolution you initially had anticipated but in the long run, at least it will be some sort of resolution. Its not a "the customer is always right" resolution, but instead a "lets get rid of that damn annoying guy so he stops making waves and potentially jeopardize future sales" resolution. Sadly thats the vision of most of todays Corporate organizations.

Good Luck COB.
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Old 05-01-2011, 05:11 PM #13
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And to think I almost ordered a 24" one last night. Looks like I'll probably go Borla. Thanks for the heads-up!!!!
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Old 05-01-2011, 05:22 PM #14
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Originally Posted by 4RunnERD View Post
Sorry to hear about your poor customer service experience. Just a thought and maybe you already know the answer to this, but was the person that turned down your reimbursement claim under the impression that you were trying get all of your money invested back or does he know you just wanted the $75 for the third install? Maybe there was a miscommunication between two employee's at Magnaflow. However, if they know you were only looking for the cost of install and still didn't help, that just plain sucks. I hope the first guy you talked with at Maganflow (the nice/helpful one) didn't guarntee you that you'd be reimbursed without checking with someone who can make that call first.

I would say you could keep being persistent. You could try e-mailing someone higher up in the company and if you make contact with someone else at Maganaflow willing to listen, e-mails will save your gas on back and forth visits. Goodluck either way.
Thank you man. They are aware that I only ask the final installation cost of $75. They did decline such. I will be speaking to them shortly. He did not guarantee, no. He was a helpful guy and I was pleased to work with him.

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Originally Posted by Blackdot View Post
Sorry to hear about your experience COB. Social media is becoming a very powerful tool in this day and age. Hopefully this thread gets enough support and some how makes it way back to Magnaflow and you get what you deserve.
I hope so, too. Magnaflow will not appreciate the bad feedback, but then again, it shows them I am not joking here. I want the money back for their crap muffler than broke twice. Thank you for the reply man.

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Originally Posted by bootown View Post
If you haven't already, write a review over at amazon (and anywhere else)....they probably won't sell another one with a review stating 3 failures.
Good idea. I just posted one on Amazon under the actual one I purchased. Where else do you think I should post?

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Originally Posted by THEREALTOR1 View Post
This is probably your best bet. Find a contact, someone you can contact with email frequency, whether it be Larry Norris, or customer service, or whomever. Email him/her/them, constantly, at least 2 or 3 times a week. Obviously you may not get any sort of response at first, but continue to email, and keep looking for more people you can CC with your emails (ie distributors, BBB, Chamber of Commerce, whomever you think may be interested in hearing about your experience). Everytime you write a new email, if its due to lack of response, indicate that as your subject line, or at least within your opening paragraph. Eventually someone will get tired of getting your emails, and hopefully you'll find resolution. Obviously it may not be the Customer Service oriented resolution you initially had anticipated but in the long run, at least it will be some sort of resolution. Its not a "the customer is always right" resolution, but instead a "lets get rid of that damn annoying guy so he stops making waves and potentially jeopardize future sales" resolution. Sadly thats the vision of most of todays Corporate organizations.

Good Luck COB.
You speak the truth! I did not want it to come to that because I really hate being "that guy," but I guess I shouldn't say much since I am now causing this stir. I will do that, though, if need be.

Quote:
Originally Posted by attitudeofgratitud View Post
And to think I almost ordered a 24" one last night. Looks like I'll probably go Borla. Thanks for the heads-up!!!!
I feel bad that I am deterring people from their products, but I would hate for yours to break the way mine did! Piece of junk! Good luck with your new exhaust



A question for all of you, I want to know if I am being unreasonable here:

If you were a business owner, had a loyal customer who bought multiple items from you totaling over $1,000 who just happened to get 2 defective mufflers, would you step forward and cover the charges for your clearly defective product? If it wasn't the consumer fault that your product was defective, you, the business owner should replace it just based on the customer's loyalty and the trouble he/she's already been through, right?

Just checking. Thanks guys.
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Old 05-01-2011, 05:53 PM #15
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C.O.B,

Sorry to hear about this treatment man! Unfortunately, these days, Big Corporations just don't give a rat's a$$ about their customers. Their biggest concern, is sales, and avoiding any extra expense that may be associated with these sales. They trim here and there, try to same money on Manufacturing, transporting, and even selling these items. The same goes for the auto-industry!

Look at the quality of the cars GM is turning out these days!! I once owned a Chevrolet Celebrity 4dr, with a 2.8L engine, the car had well over 340 000kms on it, when the rear axle rotted off the cars unibody! That car ran like a top, never let me down, and was actually pretty fun to drive! (I used to do 60mph down my old Country Backroads, drifting around corners!) Today, the quality is really poor, I see 3 year old Chevy Pickups with rusting chrome bumpers, motors knocking, transmission issues, and interiors clad in plastic!

What's the point of my story.....Magnaflow simply is using poor materials to produce their mufflers these days! Just like every other company, they are cutting corners, trying to save a buck, and when customers come to complain, they just brush you off like you don't matter. The fact is.....you don't matter to them! You may have spent over $1000.00 on previous exhaust set-ups, but really....what is $1000.00 to a multi-billion Dollar company??? They won't help you, because they'll find millions of other customers that will buy from them.

My advice, do what the other guys have told you! Post it online, e-mail the crap out of them, hell.....go to the media...tell Magnaflow you're going to the media! Make your voice heard, and others will listen. When their sales go down, and things get tough.....they'll start treating their customers better! Ask me how I know!

Good luck man, and just so you know, I'll be posting the link to this thread on my FB....heck...that will be another 200 some odd people I know that will now know about your issue!

Peace!
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