Went to go pick up my vehicle today. Their "detail" deeply scratched and swirled the entire vehicle. Showed the manager and he was pretty shocked. Now I gotta wait to see if they're gonna swap the vehicle for another one. Incompetence at the highest level. I'm royally pissed right now. Yesterday they did a credit pull when I told them before hand not to because I had a pre-approval. I could've looked past that if I got delivery today, but they somehow topped themselves tonight. They managed to destroy the first 2020 on the lot.
I told my guy not to prep the paint in anyway for this reason. They usually have some young kid who takes it through a wash rack that has seen better days and wipes it down with a towel that has washed floors! We talked about ceramic coating, but again many of these dealerships just think it’s wax on wax off. You would think they would figure this out!!