DO NOT GO TO 4Wheel Parts in Van Nuys.
I just did a complete refresh of my front suspension, new Energy suspension poly bushings, new cv axles, new OEM Toyota upper and lower ball joints, Energy Suspension steering rack bushings, and Moog inner tie rod ends.
I took my rig over to 4 Wheel Parts in Van Nuys for an alignment and they called me back at the end of the day to say they could not do the alignment because my inner tie rod ends were bad. I asked if they had the right vehicle because mine are brand new. The guy pretty much ignored what I said and started to say he had a quote for the repairs and if I wanted to go ahead with them doing the work. I told them thanks but no thanks.....
When I went to pick up my rig they even had the mechanic come out and tell me how bad my tie rods are at which point the manager made a big production and show of getting me to sign paperwork saying that I am responsible for this unsafe vehicle and not to drive it away.
While I was standing there waiting for their "mechanic" to come speak with me....they had 2 other guys on the phones with customers giving them the same "your vehicle is too unsafe to drive....you need to get us to fix it or sign paperwork saying we told you this vehicle is unsafe to drive.
I started to doubt myself...am I so crazy that I forgot to install the inner tie rods? I went home and pulled the boots back and even removed the outer tie rod ends to check for play....All good. I even had my neighbor (a 35year toyota mechanic who retired last week.....I am still hung over from his retirement party) double check my work....He said ALL GOOD and recommended not going back to 4Wheel Parts.
I cant understand how a shop like that can think so little of its customers. I mean how dumb do you think I am. When a guy comes in with a built up rig DIY plate bumpers, DIY winch install etc.....get a clue....the dude probably can see through your bullshit.
Just wanted to give you guys a heads up.
I just did a complete refresh of my front suspension, new Energy suspension poly bushings, new cv axles, new OEM Toyota upper and lower ball joints, Energy Suspension steering rack bushings, and Moog inner tie rod ends.
I took my rig over to 4 Wheel Parts in Van Nuys for an alignment and they called me back at the end of the day to say they could not do the alignment because my inner tie rod ends were bad. I asked if they had the right vehicle because mine are brand new. The guy pretty much ignored what I said and started to say he had a quote for the repairs and if I wanted to go ahead with them doing the work. I told them thanks but no thanks.....
When I went to pick up my rig they even had the mechanic come out and tell me how bad my tie rods are at which point the manager made a big production and show of getting me to sign paperwork saying that I am responsible for this unsafe vehicle and not to drive it away.
While I was standing there waiting for their "mechanic" to come speak with me....they had 2 other guys on the phones with customers giving them the same "your vehicle is too unsafe to drive....you need to get us to fix it or sign paperwork saying we told you this vehicle is unsafe to drive.
I started to doubt myself...am I so crazy that I forgot to install the inner tie rods? I went home and pulled the boots back and even removed the outer tie rod ends to check for play....All good. I even had my neighbor (a 35year toyota mechanic who retired last week.....I am still hung over from his retirement party) double check my work....He said ALL GOOD and recommended not going back to 4Wheel Parts.
I cant understand how a shop like that can think so little of its customers. I mean how dumb do you think I am. When a guy comes in with a built up rig DIY plate bumpers, DIY winch install etc.....get a clue....the dude probably can see through your bullshit.
Just wanted to give you guys a heads up.
