Stealer .... I agree with that one . . .
Not all shops are honest. If you have a good one, hold on to it.
In the event that you have a good repor with your dealer is great. Like the one used to deal with which serviced my last three Toyota's. However, All it takes is one boob in the service department, and BOOM .... Your screwed out of $6,100, you have a hate hate relationship in the service department & entire breaking system is shot to hell. And then they hit me with over- charging $290.00 on parts too! Might as well make it hurt!
Hate to be so anti-Toyota, but my time with this 2003 has been the worst. Plus, West Corp. Toyota will not stand behind their products & service. Since the dealers are just agents working for Toyota, and since the one who screwed mine up is a Pres. Recognized Dealer, I had to prove ALL damages.
If you know of another certified Toyota repare shop, I'd go there. According to the State Of California Dispute Program rep that I dealt with, if you go to another service provider, and they can give you a clear description of what is wrong, and what it would take to fix it, take that info to Toyota with you to "Help them figure it out."
Good Luck.