Advice Needed

[Dialn24]

I could use some advice on where to go from here. TO make a long story short, I purchased a NEW 4Runner Sport 4x4 a while back. The day I purchased it it was overcast and raining, so I checked over the condition inside prior to doing the paperwork (I had already driven this exact vehicle more then once on previous days).

Anyway, it checks out fine so we negotiate to what I thought was fair. So, I agree to purchase the vehicle.

At this point, the vehicle is fine. I go in to do the paperwork and come out and it looks great. I leave the lot a happy guy.

That quickly changed when I got to my garage. The dealership put scratches all over this vehicle. Every panel is scratched up with what look like just an absurd amount of surface scratches. I mean we are talking about a lot. These were not there prior to me signing the paperwork. I looked inside the service garage for this exact thing as I couldn't see outside. When I got outside, it just looked nice and clean. Being overcast I just couldn't see them. I would not have left that lot with the vehicle like this.

So, I called him immediately and took it out there on that Monday. They want to buff them out. Like an idiot, I said okay. They didn't make the vehicle worse, but they didn't make it better either. The scratches are still there. Brand new vehicle and this.

What should I do from here? I mean this is ridiculous. I called and emailed the day I took delivery as I vented my frustrations after they closed. I just think this is ridiculous on a brand new vehicle.

Anyone have any suggestions on what I should do?

 

[LV4R]

I am not sure what your rescission period is in your state but you should have one that is like 5 days or something like that. Check your contract out ASAP and I mean NOW because after that you are basically stuck with the vehicle. Hope it works out for you!

 

[Dialn24]

I am not sure what your rescission period is in your state but you should have one that is like 5 days or something like that. Check your contract out ASAP and I mean NOW because after that you are basically stuck with the vehicle. Hope it works out for you!

That's one of the reasons I am an idiot. I agreed to wait to do this until after the snow and stuff was gone. I had them write out the problem right away though. That was signed and dated referencing the problem and delivery detail, however; I am likely stuck. I'm just livid about this.

 

[LV4R]

I feel for you man. I would be livid as well! I would go to your consumer affairs division and file a complaint if they do not make good on this. They may be able to help you out as well.

 

[alaskaman]

A. Dont do it again.

B. Contact the Attorney General Consumer complaint division. File a complaint.

C. Buy pre paid legal services $35 bucks per month. Ask their attorney for advice. it is free.

D. Let the dealership know that you would like to resolve this without the steps in A, B and C.

E. Ask them to repaint the vehicle and you will sign off on it.

F. Take good pics of the scratches.

 

[gizmopt2002]

What dealer did you get it from?

 

[toto]

I'd consult a real body shop, rather than the dealer, to find out how big of a deal it is to repair.

Since you're in Illinois and maybe the Chicago 'burbs, I'll mention that there's a body shop in Batavia called Boyce Body Werks that I understand does all of the repair work on any Toyota/Lexus vehicles that get damaged in transit. Toyota/Lexus units come off the Union Pacific railroad in West Chicago, so Boyce isn't very far from there. Boyce repaired two Lexus RX's I had that were each involved in an accident, and they did a great job.

 

[Dialn24]

I'd consult a real body shop, rather than the dealer.

Since you're in Illinois and maybe the Chicago 'burbs, I'll mention that there's a body shop in Batavia called Boyce Body Werks that I understand does all of the repair work on any Toyota/Lexus vehicles that get damaged in transit. Toyota/Lexus units come off the Union Pacific railroad in West Chicago, so Boyce isn't very far from there. Boyce repaired two Lexus RX's I had that were each involved in an accident, and they did a great job.

Thanks for hte input. I am actually in the CHampaign/Danville area and purchased it from the local dealer here. I just talked to the gm of the dealership and it sounds like something is going to happen with this. Not sure what at this point as we are in the middle of the process, but he isn't basically telling oh well it's yours now either. Talking to a body shop is a great idea. I have to go out of town tomorrow morning, so I will have to look into that next week sometime.

 

[alaskaman]

that post which suggested a body shop is an excellent idea.....