almost bought a 3rd gen...

O

ocreptileguy

New member
first off, if this is in the wrong area, I apologize, MOD please move.

So I have always received great service from Toyota when I visit dealerships, today though had I not been brand loyal would have deterred me from all of Toyota period.
I am in the market for a 3rd gen runner. saw on auto trader that Miller Toyota in Anaheim had one. 99 limited. 180k miles 4x4. asking 7991 for it. I figured its way high priced, but what the hell. go see what I can do if I like it. had a fair amount of body damage to it. hood was rubbed to metal on the front in multiple areas, bumper and been hit or hit something, etc.
so after checking out the vehicle for 20 mins without even being acknowledged by someone, I went back to the showroom to find someone. found a lady out front and we took it for a drive. it was past due for timing belt.
I asked to have the timing belt done as part of the sales deal. was told NO. to much money has been dumped into this vehicle in servicing it to allow that...
the they dropped to 7500 OTD ( still way to much for its condition). I told the lady the price I was looking for and wanted to factor timing belt replacement into the deal still. she left to talk to the manager. I started to hearing him talking loud then another guy came in while he was still talking to my sales lady and told me that they will not add timing belt and are not budging on price.
they were short, rude, and could careless about me. so I left a tip on Yelp to avoid this dealership.
at 9pm I received a call from a 213 number. didn't answer
I then received a text which woke up my 3 yr old son laying next to me. it said the following:
so, we're rude because you couldn't get the price you wanted?
I sent a reply at 10 after getting my kid back to sleep saying :
Read the post. All very deserving. has nothing to do about the price I wanted. Thanks for bothering me with a call and text so late. I really appreciate that
then they sent this:
You're doing the same! bothering me its 10pm oh!! you're the cust, you can do it but not me!!
which I then replied with :
Good night. I'll be forwarding this to district, regional, corporate upper management. this is now harassment. you've woken up my 3yr old.

seriously?? what dealer does this to their potential customers?

sorry for the rant
 
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That sucks man! I've had some bad experiences with dealers and private parties for that matter but that sounds horrible. Just shake it off, it's the dealers loss in the end not yours. It may have worked out for the best because that Runner sounds kind of sketchy.
 
yeah, a family friend will be looking for one at auction for me tomorrow and Wednesday. In the mean time I may go pay the dealership a visit tomorrow to speak with their GM
 
I would have a discussion with the BBB about that one. That is definitely harassment. You have every right to post a bad review about them, but for them to harass you afterward? That is insane!
 
First off, i am no where near the area that you are speaking of, i am sure, but i am more than happy to see that you posted on yelp about this place and that after they went too far by texting (like an ex-gf) you have decided to go as high as you can.

Keep it up until that business knows they screwed up.

Second, as posted earlier BBB that stuff.

Seriously, do not let them off the hook. I am not saying to harass them and act the way they did to you but to let them know they need to be held accountable.

Thanks again for this post.
 
Wow. I would have the person behind those texts hung in my front yard. I can't imagine getting my child to sleep only for some prick to wake her. My daughter is a PITA to get to sleep. And I'm not being funny.

I would walk into that dealership and ask for the owner of the number. I wouldn't play that back and forth game. Like an above poster, I would go up the chains until you see the sh!t rolling downhill.

And something to keep in mind, you DID go on a Monday :/ (Kidding!)
 
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So today I spoke with Toyota corp in Torrance and filed a complaint. I then later spoke with bbb and filed a complaint as well. BBB advised and suggested I contact occupational licensing department at the DMV and also said to contact the federal trade commission.
 
Wow, Im actually surprised they even responded like that to comment made on Yelp!

Good to know, I have been in a situation like that before and felt there was no real outlet to file my complaint.
 
ocreptileguy said:
So today I spoke with Toyota corp in Torrance and filed a complaint. I then later spoke with bbb and filed a complaint as well. BBB advised and suggested I contact occupational licensing department at the DMV and also said to contact the federal trade commission.
Click to expand...

Hell no.9pm? what were they thinking?and texting you after calling ?thats ridiculous.glad to hear your not taking that shi** .
 
First of all, Miller Toyota sucks! That's right come sue me because you guys do suck! I yelp them also, but mine was for the 3 hour oil change. I said forget it! Second, I wanted to buy a new Tundra there and they only offer me low book for my 02 Rav4. $4k lower than what I sold on the street. So that 4runner, they got if for under $3500. Thirdly, I would call everybody I know to complain about them bothering my family that late. You'll find better on Craigslist and if you need my help in checking one out. Let me know, I'm 15 mins away.
 
That's just plain crazy for them (or any respectable business) to go that far. Reminds me of the shady Armenian dealerships littered throughout SoCal, but that's another story entirely. All good advice above, but how exactly did they get your phone number if you didn't work out a deal?
 
Today I spoke with Bill Fay who is group VP and GO of Toyota Motor sales for the USA. Let's see what he can do.

Blitz- it is very clean. Has some damage to it. Right side rear bumper was hit or hit a pole, paint chipped off and exposed metal which is rusted. Something was rubbing on the front of the hoof enough to wear it down to metal in a 4"x1" size on both left and right sides. Timing belt was done at 84k vehicle now has 181k and they refused to do the service. When the 4wd button is pushed the runner is difficult to get going and when you let off the gas it comes to a complete stop.

Offroad- thanks man I appreciate it. They dicked my mom around too about 4 months ago. She just told me about it after I told her what happend. I'll be getting one from auction likely from family friend who is a dealer. Will however need a MOD and wheeling partner :)
 
The paint damage sounds like a bug deflector was on it.
I'm not surprised they won't do the TB/WP service. It's due but it's not something I think any dealer selling a 15 year old, almost 200K mile vehicle would do. The slowing down/coming to a stop in 4WD means the 4WD is working properly.

Sounds like the truck is overpriced though. And ridiculous how the reacted to your Yelp review. Very unprofessional.

OffRoadGuy, you're surprised they offered you $4K less for a trade in then you were able to get yourself selling privately? Sounds about right to me.
 
The 4wd seemed off. I've never driven 4x4 that came to a stop like it did. Best way to describe it as if your driving a manual truck in 1st gear throttle up and drop the throttle. It's that jolting feeling
I wasn't asking for the TB to be done for free. I just wanted to work it into the deal. And the cost on top of vehicle. But they said no. They will not do the service
 
You don't want them to do the service. And don't work it into the deal. If you want the truck, buy it. Then get the service done. Maybe there, maybe elsewhere. Working it into the deal just gives them the chance to screw you.
 
the 4wd issue sounds to me like two different gear ratios... like 4.10s and 4.30s. i had this issue with mine a while back. its not big enough to cause damage if driven in 4wd on the pavement, but it sure as hell makes getting into and out of 4wd difficult and makes driving a chore, especially maintaining and getting to speed, its like you are fighting the truck the entire time -actually you are. but yeah id guess it has two different ratios, one in each diff. probably as a result of some shotty repairs and or someone doing a band-aid fix to get it back on the road.
 
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