Finally have some info to report back to you guys with. I'll start from the beginning and run you all through to the end.
1) Order placed on August 26th.
2) Invoice received on August 27th
3) VISA billed on August 30 - $2,396.59CAD for Sliders and 5 piece skid plates - NO DEPOSIT TAKEN, BILLED IN FULL
4) Sept 5th I requested an update.
5) Sept 7 I got a reply saying end of the week for build and will be shipped
6) I touched base on the 13th. To see if on track. Nothing back.
7) Sept 16 I requested an update again. Nothing back.
8) Sept 19 I requested an update again.
9) Sept 20 reply indicates items built and I will get an email "WHEN" they are shipped
10) UPS freight notification received on September 27th.
Today I had a Customs broker take care of this for me. Details as follows:
GST................................................................ = $297.88
Custom Broker cut for duty processing (5% of duty) = $21.70 (this gets refunded once Shrockworks sends the NAFTA paperwork they neglected to send)
Duty (because no NAFTA slip from vendor supplied) = $129.70 (this gets refunded if Shrockworks sends the NAFTA.... ^)
Processing Fee (Their flat fee for doing this..........) = $49.99 (Can DIY this. Have to wait for shipment to arrive in GTA and get paperwork locally and file at tax office)
Total spent on Duty, Tax and Brokerage fee = $508.54
So to get Sliders and the 5 piece skid plates from Shrockworks to Canada will run you about:
$2900.
You might lose some hair too if it is your first time dealing with them as I had outlined above. Billing is prompt and for full amount. With no updates this leaves one wondering if anything will ever come from that money that just evaporated from your VISA.
Shop is not rude or anything like that. I'm going to assume they are very busy and might be short staffed at the moment. It is my first order with no updates from the vendor unless specifically requested.
Not trying to bash the shop, just outlining my experience. After re-thinking this experience over, if the product is as good as people's reviews claim it is I would say pull the trigger if you have been thinking about Shrockworks products. I may change my mind if they don't sent the NAFTA paperwork to my broker LOL
Just be patient.