Blank touch screen

[dawudih]

I have a 2015 Base Trail with Nav. Sometimes, upon startup, the radio screen is blank until I touch one of the hard buttons, home, audio, apps...I'm usually listening to AM stations or the USB drive, so I don't notice it for a few minutes. It seems to have started since I got a Samsung cell phone & "blue toothed" it to the radio. Like I said, I notice it maybe 2-3x/month. Any ideas before calling the dealership???

 

[shepster]

That has happened to mine a couple of times. Took it to the dealership for my 15k service and it was blank driving to the appointment grabbed the service writer before I turned it off to show him. Started back up and screen was there, tech couldn't find anything wrong. They offered to replace the head unit, so I took it and no issues since.

 

[dawudih]

It happened again; I did the same thing you did. Took it to the Service advisor right away & the tech did an "update"??? We'll see I guess.

 

[SEDIBOY]

this just started happening to me, new updates on new fixes?

 

[dawudih]

this just started happening to me, new updates on new fixes?

They had to replace my head unit also.

 

[RBE17]

I've not noticed this issue, but I've experienced the Bluetooth connectivity issues w/ my iphone 6. I hate when that happens because it jams everything up including my phone because it is still "connected" to the head unit.

 

[flyrv9]

Ya'll just might as well get used to it. There are countless threads on this subject that cover several years and head unit software versions. Basically Toyota has a long way to go before they can resolve this issue, if they ever do.

Granted it's not an easy problem. With a variety of phone manufacturers out there that are also doing software updates it's no wonder there are phone issues. Add that to trying to connect USB's, I-pods and like devices, keep maps current etc. and these problem threads are the result.

Unfortunately these software changes are an attempt to fix issues / complaints from customers. As a result they are chasing problems and not fixing them before they happen by extensive testing.

For these reasons, I don't use much more than the radio and I'm ok with that.

Toyota is not alone either; so ditching your ride for something else probably won't help.