Body Shops - Lessons Learned

4runner43

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Lessons learned from dealing with a body shop as insisted by your insurance company after an accident. :doh:

This is just a heads up to all those folks out there who have a 4Runner, or other 4x4, and are thinking of "upgrading" it - new bumper, winch, skid plates, shocks, lifts, sliders, etc. - take pictures of everything.

Always, always, always take pictures of the before vehicle, from all angles possible. This way, you know what it looked like before the work was done, whether you do it yourself or have it done in a professional shop.

The REASON I mention this is this is the only proof that you will have of what the vehicle looked like before the modifications were made are these photographs.

If you do the work yourself, take pictures as the work progresses, again, from all angles.

If you have the work done at a professional "upgrade" shop as I did (not everyone is a mechanic or has the tools or the space for such work), then take pictures of the finished product, again from all angles - left, right, front/back, top/bottom, etc.

The reason I post this, is as a warning to others who may have an accident and need to show the before pictures as proof of what it looked like before the accident. I hit a deer on the highway, one very dark night and the front bumper (Shrockworks) took most of the hit, but it still crumpled the front hood and grill work and a bit of the fenders. The body shop did the work okay, but in the end, neglected to reinstall the block heater connection in the grill. Over Christmas, I was visiting relatives up north where the temperatures got down to -30°C (-22°F) and the block heater connection was nowhere to be found. Fortunately, the 4Runner (2015) started okay, but it would still have been nice to have the block heater in a position to be used.

Also, I am not happy with the restored position of the Shrockworks bumper, but I don't have any pictures to prove what it looked like before the accident, so I am stuck with what the body shop has done, at least for now.

After posting this, I am on my way back to the shop to have them check the block heater connection out and I will see what the outcome is. I will also be letting the insurance company know that their quality assurance is lacking a bit.

4Runner43

UPDATE: Just an additional thought - I would also suggest that you place a scale of some sort like a short ruler in any of your more critical photos, particularly any "closeups".
 
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Good advice.... but I would think in this instance, stock images of a Shrockworks bumper should suffice.... or am I missing something?

What happens if you dont accept the vehicle because it isn't right?
 
Thank you for the information. This can also be handy when having work done on the house.
I had some gutters installed and they damaged my siding when they were handing the gutters up to the guy on the roof. The wind caught the gutter and hit my house. They wouldn't own up to it and I learned a lesson to take pictures of my house before hand.
 
Good advice.... but I would think in this instance, stock images of a Shrockworks bumper should suffice.... or am I missing something?

What happens if you dont accept the vehicle because it isn't right?

Good idea and I thought that would work too, but I couldn't find any with the right angle and an image of a 2015 4Runner as well - had a lot of discussions over that one. I will be getting in touch with Shrockworks to see if they can supply any of the appropriate images, or better yet some drawings that show the "necessary clearances".

If I don't accept the vehicle, then I don't get it back. It then becomes a case of damned if you do and damned if you don't. I have let the insurance company know that I am not satisfied with the repair work, but we are at a bit of a stand still as I have no definitive proof of what it is supposed to look like in the as built condition.

4Runner43
 
Thanks for the advice! And sorry about your accident. Hope everything is OK otherwise.

You are welcome - accidents happen. I would encourage you and others to pass this on to anyone you know who is involved in "conversions" for off-roading, etc.

If it wasn't for the bumper, the damage would have been a lot worse. I had no damage to me, just the surprise of one minute the deer wasn't there and the next minute it was - extremely dark conditions - no moon. Then all the BS of having to deal with insurance company adjusters that had no experience with "conversions" and a body shop that probably didn't have much experience with them either.

I have since upgraded the lights on my vehicle including the fog lamps. Replaced those with the Baja Squadron Pro Driving Combo. Quite a difference in visibility on the road sides and ahead - better even than the new PIAA high beams.

4R43
 
Thank you for the information. This can also be handy when having work done on the house.
I had some gutters installed and they damaged my siding when they were handing the gutters up to the guy on the roof. The wind caught the gutter and hit my house. They wouldn't own up to it and I learned a lesson to take pictures of my house before hand.

You are welcome. I would encourage you and others to pass this on to any one else doing work on just about anything - cars, trucks, houses, boats, etc. where they are dealing with an insurance and/or unknown contractors.

Your experience with your house is an example of another situation where pictures would have been useful. I won't hesitate to take pictures of just about anything like this in the future.

4R43
 
Thanks for the advice. Reminds me of a quote: "It's not what you know. It's what you can prove."... but don't ask me who the source of this quote is.
 
If you're going to mod your vehicle in any way, I suggest you (first read and understand your policy) then discuss things with your insurance agent beforehand. A few extra bucks for coverage of add on items may well be worth it - vs - the after the fact issues that could crop up.
 
If you're going to mod your vehicle in any way, I suggest you (first read and understand your policy) then discuss things with your insurance agent beforehand. A few extra bucks for coverage of add on items may well be worth it - vs - the after the fact issues that could crop up.
They knew what I was doing, at least the agent did. In fact, I changed insurance companies because the one that I had, threatened to cancel my policy if I did any mods to it at all. The second one had no problem with what I was going to do. I think that the "problem" is that most insurance companies do not understand what the mods are all about and, perhaps the biggest problem is that most body shops have little, if any, experience dealing with modified vehicles.
 

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