hey guys sorry I haven't had a chance to update. unfortunately the issue still persists. once it got snowy/icy here, my main complaint was that the ABS is triggered very easily in the snow/ice. Like, just driving around the neighrborhood, every 5 seconds the ABS kicks in. i know folks will say "well yeah, that's just your ABS working properly" -- i don't think your ABS is supposed to come on literally every single time you press the breaks when it's snowing outside (and sometimes when accelerating!)
the Toyota dealer actually let me drive a brand new 2020 SR5 around the lot, where there was some ice, and the ABS was triggering just as easily. i let the issue go at the time, but ABS funkyness aside, my car still vibrates when i brake (usually toward the end, when im coming to a full stop). for what it's worth - when it's snowing, my ABS comes on even when i'm not directly driving over snow/ice (for instance, it comes on if I slam the brakes in a paved underground garage with no snow/ice).
i still dont feel comfortable in my car. i'd like Toyota to check out my rotors, lug nuts, ABS sensor, computers, brake pads, literally everything under the sun and tell me my car is fine. i have no idea how to get them to do this -- any advice is welcome.
separately... the guy who helped me at Toyota service really did not want to take my car in. kept having an explanation for all my questions until I left. I thought the manufacturer paid them to service the cars. why were they turning me away?