***Cracked Dashboard Action Request***

I went in June 2015 for my inspection. This was before I got my 2nd letter but I was trying to stay ahead of the game. I'm still waiting for my dash.
 
At least they are being replaced.....Mine was cracked for a couple years before I started this thread in 2012....at least they are actually replacing them now.
 
Took my 4runner up to the dealer on Friday, they took some pictures and put me on the list to call when the get the parts. The service manager told me they were just now getting parts in for stuff they ordered in September.
 
So as long as there is a crack, no matter the size, you are eligible for a replacement? The reason I ask is because my dash looks pretty good for the most part, except for a small crack above the vent where the center starts to merge with the gauges.

I'm also weary of taking it to the dealer because they might do the pedal hack and software TSBs which I DON'T want done.
 
I wasnt going to read through all 50 pages. I just got my 4runner 3 months ago. Just noticed two cracks within the last month. How do i go about getting mine replaced or on a waiting list to replace? They aren't that noticeable but i know they will show up more in the coming summer heat.
 
I wasnt going to read through all 50 pages. I just got my 4runner 3 months ago. Just noticed two cracks within the last month. How do i go about getting mine replaced or on a waiting list to replace? They aren't that noticeable but i know they will show up more in the coming summer heat.


Make an appointment at a dealer and take it in and let them look at it.

I've been on a waiting list now since October 2015. I called the dealer last week, and they said they have not done a single one yet. Seems like certain parts of the country are getting it done but not others. Mine is not bad either, but they said it will be replaced when they get the parts.
 
Same here. October. They advised me to call customer assistance. Customer assistance couldn't tell me anything other than they were on back order.
They said some dealers are getting a couple here and there but not sure why or what the difference is.
 
Swung by my dealer today, officially ordered a dashboard first week of January.

Dealer initially said at the time of the order I was 10-14 days until installation :der: Service manager said today estimated another 60 days from today.

RIP, guess all I can do is continue to remind them that I still want a new dashboard :playball:
 
Stopped by my dealer this past Monday and he said there are over 2,000 4Runner dashboards on back order, 200 of which are in my regional (midwest). He said all the other dashboards (Camry, Avalon, Sienna) are coming in.

I went in on Aug 2015 to get the go ahead for replacement, but oddly enough my dashboard wasn't ordered until Nov 2015...

Anywho, my dashboard isn't cracked that bad., but I can see it getting worst.
 
Update from North Houston,

Finally got into Tejas Toyota in North Houston and got my Dashboard replaced! Got my cracked evaporator core replaced while they were in there, along with the cooler valve and some of the tubing. The recall helped pay for some of the labor, so it ended up being a nice deal! It took a little while, though it looks great :)

How much should something like the evaporator work cost additional? I've had a strange noise in my dash for a quite a while. My AC compressor is also very noisy, but its manged to hang on for a couple years with only a couple cheap coolant recharges. I'm undecided if I should get the evap replaced when my dash finally comes in.
 
Dashboard was replaced Friday, no issues & it took them about 5 hours from the time it was dropped off until we picked it up.

My only gripe is that since going to the dealer about 3 months ago to set up the appointment I have gotten at least 3 unsolicited letters from the dealer about them wanting to put me in a new 4Runner.
 
New evaporator

How much should something like the evaporator work cost additional? I've had a strange noise in my dash for a quite a while. My AC compressor is also very noisy, but its manged to hang on for a couple years with only a couple cheap coolant recharges. I'm undecided if I should get the evap replaced when my dash finally comes in.

I was actually considering the same thing!!
Since they're in there, it shouldn't be too much more to replace the evaporator.
Has anybody done this and has an idea of how much more this should roughly cost?
 
I just sent in all the required paperwork for my reimbursement. I guess because of the tears i never really looked at the bill this past summer when i had the evaporator and dash replaced. Parts and labor for the dash was around $1600.....that will be a nice little check to receive.:cheers:

How much more was the work for the evaporator??
 
How much more was the work for the evaporator??

I can't remember the breakdown of the costs but it was significant to have the evaporator replaced. Since they were going to be pulling the dash to replace that we decided to go ahead and replace the dash.
 
so I picked up an 05 a few weeks ago, dont have any paper from the company about dash replacement. The dash isnt cracked terribly just the line across the gauge cluster and a spot near the passenger side. Is my next step to just take it to a local Toyota dealer and see what they have to say?
 
Still waiting on my dash.... i think that was August when i went to the dealer???

Guess i need to call them tomorrow and give them a friendly reminder.
 
Quote

I can't remember the breakdown of the costs but it was significant to have the evaporator replaced. Since they were going to be pulling the dash to replace that we decided to go ahead and replace the dash.

Went to the dealer to order mine. The told me at least 2 month waiting time.
At the same time I asked abou the evaporator and they quoted me $1400 on top. That still seems quite a lot considering they already have the dashboard out.
 

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