***Cracked Dashboard Action Request***

[jbssfelix]

Is Toyota actually covering the cost of the dashboard replacements? I was a Toyota Master Diagnostic Technician for nearly 18 years, ending about 3 years ago, and I never once replaced, or saw a cracked dashboard on these. I just bought a 2003 V8 Sport, but haven't noticed any cracks. It's been cold here and have been waiting for the warmer weather to tear this thing apart and give it a deep cleaning, and inspection/interior mods. I hope my dash doesn't or isn't cracked anywhere, but if Toyota is footing the bill, I still have some connections to maybe make it easier for me to get it replaced. And I don't mean the labor. I used to love pulling dashboards. LOL.

It's a full-on recall (edit: "warranty enhancement". Thanks AuSeeker) from Toyota, and they are covering 100% of the costs. I walked out from the dealership only paying about $60 because I had them change the oil, rotate tires, etc while it was there.

 

[Cruiserfanatic]

It's a full-on recall from Toyota, and they are covering 100% of the costs. I walked out from the dealership only paying about $60 because I had them change the oil, rotate tires, etc while it was there.

Wow. That's crazy. I had never dealt with one of these my entire career. I'm going to try to get mine covered too, but I don't think mine has any cracks. So, I might have to pull some strings. I'm assuming that you have to call and start a claim, and then at that point they contact you when it's approved? A recall would mean you can just show up at the dealership and they would just take care of it. I just ran my VIN and it doesn't show an open "recall" for this. Sounds like it's more of a customer satisfaction type of campaign. Thanks for the info.

 

[AuSeeker]

Wow. That's crazy. I had never dealt with one of these my entire career. I'm going to try to get mine covered too, but I don't think mine has any cracks. So, I might have to pull some strings. I'm assuming that you have to call and start a claim, and then at that point they contact you when it's approved? A recall would mean you can just show up at the dealership and they would just take care of it. I just ran my VIN and it doesn't show an open "recall" for this. Sounds like it's more of a customer satisfaction type of campaign. Thanks for the info.

It's not a recall per se, Toyota is calling it a "Warranty Enhancment Program", here's a link to the info on the program from Toyota,

Toyota Dash Problem Melting Cracking Warranty Extension LSC ZE6 | TOYO Headquarters

Just an FYI, in the begining of this program they sent owners a first letter and then a second letter informing you to bring the T4R to a local dealer for an insepection, now many owners never got any of the letters but are still covered, in this case you will have to take your T4R into a dealer, they will run the Vin and do a visual inspection and then if you're covered they will order a dash for your T4R and give you a "tentative" appointment date, which will in most all cases come and go before they get the dash in, there's a BIG backorder on these dashboards becasue of this warranty program, once the dash comes in they will contact you to make an appointment to do the R&R of the dash, most have had to wait a year or more, with a few lucky ones getting their dash a little sooner.

When I took mine in the Service guy said OK you're all set, we'll call you when the dash comes in, I ask for paperwork and he said there wasn't any, but after watching him type away on his computer for around 7 to 8 minutes there had to be something he could give me so I told him to print out what he had on his screen after all that typing and I wasn't leaving until he give me something in writing, so he printed out paperwork showing I had an appointment for dash replacement in 6 months, but he did tell me it would most likely be at least a year before the dash came in.

 

[BluePatriot]

There was a recall for mine, and the dealer ordered me one. It'll take a year to get it.

Sent from my SM-G920V using Tapatalk

 

[Kbeck620]

I called Toyota in June of 2015 to get an app with my local dealership. January of 2016 I got a call to come in for an inspection. After my app. I was told it could be at least a year. Finally dropped it off yesterday and picked it up today with a new dash.

According to the Service Manager. They're sending teams of mechanics to work on dash boards after business hours. They did mine and a buddy's over night.

 

[yellow_brick_rd]

I called yesterday and asked if my 4runner would be covered. They said to bring it up, and had an appointment open within 1.5 hours of my call. I brought it up there on my lunch break, was out of my car about 1-2 minutes, didn't even make it to the waiting area, and I had my name booked for them to call me for an appointment to install. I didn't hear how long it was going to be, but the process so far has been amazing. Thanks Toyota!

 

[phishtaco]

New dash day today! I got mine checked out on 2/1/16

 

[GOX]

Finally got a call Weds that replacement dash is in after over a year wait!

Picking it up after work!!!:thumb:

 

[mauidiver]

Got the call last wed for my dash appointment. 15 month wait but can't complain for the final instal and dash...FREE and looks great. What y'all clean the dash with?

 

[toybox]

Woohoo! Finally got the call. I think it's been about 7 months.

Now if they would only fix my rusting frame.

 

[haro]

Getting my dash checked out now ! Plus they are doing a recall (computer chip update)

Sent from my SM-G920P using Tapatalk

 

[AuSeeker]

Got a call today from the dealer, they got my dash in!!

This really surprised me because it's been less than 3 months!!

I feel really great for myself but really bad for those that have been waiting longer!

 

[T4R_SH]

Went to check the status of my dash today at the dealership. A lady in the back overheard my converstaion with the parts guy and said she was just about to call me. Perfect timing!

Getting it installed on Friday.

 

[Mojammin]

Niiice! just got my installed in my 04. I had NO idea this was a recall issue until I went into the stealership one day to have my 4WD inspected and the Service Mgr pointed it out. happy days !

 

[Montego Murph]

I did a quick search but I don't think anybody else has asked yet:

What is the least amount of damage that has allowed a dash replacement?

My appointment is next Tuesday, and I'm hoping mine gets in. It's not cracked anywhere I can see, but it feels tacky in some areas, sort of like a used post-it note. I'm thinking this is the early stages of the sticky-dash syndrome.

Think I'll have any luck?

 

[T4R_SH]

I did a quick search but I don't think anybody else has asked yet:

What is the least amount of damage that has allowed a dash replacement?

My appointment is next Tuesday, and I'm hoping mine gets in. It's not cracked anywhere I can see, but it feels tacky in some areas, sort of like a used post-it note. I'm thinking this is the early stages of the sticky-dash syndrome.

Think I'll have any luck?

When I got my dash inspected there was maybe two or three cracks (less than 6" long) and mine was approved for a new one. Also the guy stuck his head in the passenger window for maybe 3 seconds and approved it. Thats my experience with it.

 

[MaverickS2]

Mine is cracked. i need to pay my dealer a visit

 

[AuSeeker]

I did a quick search but I don't think anybody else has asked yet:

What is the least amount of damage that has allowed a dash replacement?

My appointment is next Tuesday, and I'm hoping mine gets in. It's not cracked anywhere I can see, but it feels tacky in some areas, sort of like a used post-it note. I'm thinking this is the early stages of the sticky-dash syndrome.

Think I'll have any luck?

Sticky dash quailfies for the replacement, tell them it getting stickier over time!

 

[<<<<]

I had my 2004 done about 6 month ago. Even though it looks great something inside it rattles like crazy. I'm not sure if I want them to be taking it apart again but it is noisy and annoying.

 

[4genrunner]

I'm looking at buying an 03 4runner and the dash is cracked in a few spots. So this is covered under a warranty? I just have to contact my local dealer and have them check it out?