Did XenonDepot get bought out?
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Been trying last 2 days I just get hold music. I did email them and the response came from the retrofit source. I just wanted to see if anyone knew or not that's all
riceandpho
Elite Member
the only time i remember going to xenondepot website, i was brought to kbcarstuff.com i think that was their site.
maybe it got changed due to tariffs? xenon depot was from canada back then.
maybe it got changed due to tariffs? xenon depot was from canada back then.
tdagraca20
New member
Wow! I noticed the same thing. Customer Service has been HORRIFIC.
Before the alleged buy out of course. Been having issues with getting a hold of them since I bought my kit a couple weeks ago. Danny and Steve were the man. Now I am dealing with a guy named Jimmy who tried to help but I haven't heard from them in a minute.
Sent an "email" if you know what I am saying. One bulb intermittently fails to light up. Confirmed Ballast issue. Did all troubleshooting steps. These guys just aren't hitting me back and it's a bit frustrating.
They use Zendesk Support system (because I use it at work) and they should definitely be able to filter being paid customers etc. They can also see who needs to be responded to and which tickets have updates.
So, for them not to reach back out to us is horrible.
If anyone hears anything about (or from) the real [MENTION=12905]XenonDepot[/MENTION] holler at me.
Before the alleged buy out of course. Been having issues with getting a hold of them since I bought my kit a couple weeks ago. Danny and Steve were the man. Now I am dealing with a guy named Jimmy who tried to help but I haven't heard from them in a minute.
Sent an "email" if you know what I am saying. One bulb intermittently fails to light up. Confirmed Ballast issue. Did all troubleshooting steps. These guys just aren't hitting me back and it's a bit frustrating.
They use Zendesk Support system (because I use it at work) and they should definitely be able to filter being paid customers etc. They can also see who needs to be responded to and which tickets have updates.
So, for them not to reach back out to us is horrible.
If anyone hears anything about (or from) the real [MENTION=12905]XenonDepot[/MENTION] holler at me.
I still had no tracking from them until I sent an email yesterday and they replied with the tracking number. Funny how my stuff is on the way and I had no idea.
If this helps anyone or not for that matter, do not call [MENTION=12905]XenonDepot[/MENTION] phone number that is on their site. I sat on hold for 1 hour while doing some tests for work and nobody answered. Sucks because they use to answer right away and were super helpful.
If this helps anyone or not for that matter, do not call [MENTION=12905]XenonDepot[/MENTION] phone number that is on their site. I sat on hold for 1 hour while doing some tests for work and nobody answered. Sucks because they use to answer right away and were super helpful.
WanderlostOverland
New member
Another supplier option in HID Kit Pros. Automotive Lighting & Accessories: HID Kits | LEDs | Audio/Video
We've been using them for all our lighting for the past couple years.
They have a huge inventory, orders get shipped out the same day, and they always immediately answer their phone and emails.
We've been using them for all our lighting for the past couple years.
They have a huge inventory, orders get shipped out the same day, and they always immediately answer their phone and emails.
kaaekuahiwi
New member
Same deal
I ordered some Fogs Lights and Low Beam Lights back on Jan 7th and money was taken super fast, but it was saying it's processing for over a week. Got an email this morning saying that they have been moving everything from a warehouse in Canada to the USA last week and that my order should ship today or tomorrow. Wondering why it took so long to respond to my question but oh well, hopefully it arrives soon!
In terms of TRS buying them out, looks like that happened. The email response was from Jamielle and that name is on the TRS website. Also, looks like Wesley Snipes works in the Order Processing department... also the address and phone number are the same as TRS now.
I ordered some Fogs Lights and Low Beam Lights back on Jan 7th and money was taken super fast, but it was saying it's processing for over a week. Got an email this morning saying that they have been moving everything from a warehouse in Canada to the USA last week and that my order should ship today or tomorrow. Wondering why it took so long to respond to my question but oh well, hopefully it arrives soon!
In terms of TRS buying them out, looks like that happened. The email response was from Jamielle and that name is on the TRS website. Also, looks like Wesley Snipes works in the Order Processing department... also the address and phone number are the same as TRS now.
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MaddoxPics
New member
I saw them post on IG in the comments of someones post they were under new management, so not sure whether bought out completely, or what. But sure sounds like it.
I sent them an email today regarding Phillips HID 4300k bulbs and got this response:
[The Retrofit Source] Re: Phillips 4300k
##- Please type your reply above this line -##
Your request (210586) has been updated. To add additional comments, reply to this email.
Support (XenonDepot)
Jan 15, 10:57 EST
Hi Ron
These are rather difficult for us to procure, and we're in the middle of transitioning to a new supplier. We hope to have them available in the next month or two hopefully!
Please let us know if we can be of any additional assistance
Thanks again!
Jan 15, 10:50 EST
I don't see the Phillips HID 4300k bulb option on your website. Are they no longer available?
Thanks
This email is a service from XenonDepot.
[L7XQ2G-4RMX]
[The Retrofit Source] Re: Phillips 4300k
##- Please type your reply above this line -##
Your request (210586) has been updated. To add additional comments, reply to this email.
Support (XenonDepot)
Jan 15, 10:57 EST
Hi Ron
These are rather difficult for us to procure, and we're in the middle of transitioning to a new supplier. We hope to have them available in the next month or two hopefully!
Please let us know if we can be of any additional assistance
Thanks again!
Jan 15, 10:50 EST
I don't see the Phillips HID 4300k bulb option on your website. Are they no longer available?
Thanks
This email is a service from XenonDepot.
[L7XQ2G-4RMX]
MaddoxPics
New member
FWIW I spoke with XenonDepot today, and they confirmed that they are now part of The Retrofit Source. It looks like Steve did in fact sell the company to them. Hopefully the products are the same as I was very happy with what Steve supplied.
gdvan01
New member
I can confirm the change in customer service for the worst. Have a brand new kit that I bought on Black Friday and one of the connectors broke upon install. Retrofit said not covered under warranty and to buy new bulbs at $50!
Also the kit has been misfiring in cold temps.
Shame they sold out. Can no longer recommend xenon depot and suggest others proceed with caution in the future.
Sent from my iPhone using Tapatalk
Also the kit has been misfiring in cold temps.
Shame they sold out. Can no longer recommend xenon depot and suggest others proceed with caution in the future.
Sent from my iPhone using Tapatalk
Same.
Super Bummed about this. I ordered my HID kit and it arrived with zero instructions. I then emailed them and had one response asking for pictures of what I got. Now, nothing in the past 4 days. It's not like I've wanted to install these for the past week or anything. :flamethrwoer2:
