Dometic Customer Service Blows.....

Titanpat57

Titanpat57

Senior Member
....all other 12v fridge company's Customer Service out of the water!!!!

Last week at the Mid Atlantic Overland Festival...there was an an awesome display by Dometic. Saturday afternoon , when things were starting to wind down...I just mentioned to company Rep, Blake Harlow, there was a few issues going on my Dometic, and would he have any input as to what it might be. I could tell they were busy packing, so I felt kinda bad asking him.

He said "hop in the truck, let's go take a look"...so up the hill to my campsite he went. He did some trouble shooting, came up with a few issues. I honestly felt like not much would happen, but he offered to send another unit to replace mine. I was floored. I have never met a nicer fellow, who without any argument stood completely behind his product!!

So huge shout out to Dometic and Blake....this is my second Dometic...the first one lives in the truck and runs non stop from March to November, going on 4 years now.....but one thing I can guarantee .....this wont be my last Dometic!!
 
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Your clickbait scared me because I have my heart set on a 35W. Very glad you're happy with your whole experience, one more accolade that supports my choice so thanks for posting.
 
Just an observation...the thread title may negatively influence more people than the thread reaches since many won’t bother to click through to the thread. I have no need for this product and only read your post out of morbid curiosity. Some won’t bother and will just take away that this company is to be avoided.
 
I have the same thing to say except for my SnoMaster. Love mine and Todd is a great guy to work with. Always willing to help.
 
Bluesky 07 said:
Just an observation...the thread title may negatively influence more people than the thread reaches since many won’t bother to click through to the thread. I have no need for this product and only read your post out of morbid curiosity. Some won’t bother and will just take away that this company is to be avoided.
Click to expand...

Lighten up Francis....
 
Kashoggio said:
Was figuring this was going to be another ***** session , glad to hear a positive for a change.
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I'm not much of a whiner....we all make mistakes from time to time.

But to see Dometic step up to the plate was impressive to say the least....especially at the 11th hour.
 
Trying to help you accomplish your intent, but a clever headline is clearly more important.
 
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Have a 3-way Dometic in my NorthStar TC-800. Never had problem keeping food frozen/chilled even in 104 degree heat. Great company and products.
 
Bluesky 07 said:
Just an observation...the thread title may negatively influence more people than the thread reaches since many won’t bother to click through to the thread. I have no need for this product and only read your post out of morbid curiosity. Some won’t bother and will just take away that this company is to be avoided.
Click to expand...

Actually I think the complete opposite is true. People love drama and will click and read.
 
We love to hear positive and negative feedback but this makes us happy here at Dometic. We're glad to have another happy customer! You should post some photos of it when you get a chance!
 
My wife and I popped by the Mid Atlantic Overland Festival on Friday (the day before the OP's interaction) and spoke at length with a Dometic sales rep. I don't remember his name with any certainty, but "Blake" sounds right.

He was remarkably helpful and scrupulously polite. He nearly charmed my wife into a refrigerator purchase.
 
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