bulldog-yota
New member
If you think you have problems with Toyota and Toyota dealers read this.
http://www.donotbuydodge.ca/default.asp
http://www.donotbuydodge.ca/default.asp
Dont buy Dodge!!
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sharp4runr
New member
You didn't have to tell me that!
Hitman
New member
I feel bad for that guy... but he's an idiot. Did you read the section about what he wants? He feels that he's entitled to $100,000 for his inconvenience and suffering.
He also complains about his iPAQ missing from the loaner van that Dodge provided. I have a hard time believing that Dodge showed up at his house at 1 am and just took the van out of his driveway. If that actually happened, then I'm sure there is more to the story than the guy is telling in his website. Perhaps Dodge asked him to return the loaner van and the guy refused? Why else would they show up at 1 am to take right out of his driveway?
He also feels he's entitled to more than $5000 for lost wages?
Without knowing all the true details of this case, I can't say that I blame Dodge for its actions. I think the guy is telling a totally one-sided story here....
He also complains about his iPAQ missing from the loaner van that Dodge provided. I have a hard time believing that Dodge showed up at his house at 1 am and just took the van out of his driveway. If that actually happened, then I'm sure there is more to the story than the guy is telling in his website. Perhaps Dodge asked him to return the loaner van and the guy refused? Why else would they show up at 1 am to take right out of his driveway?
He also feels he's entitled to more than $5000 for lost wages?
Without knowing all the true details of this case, I can't say that I blame Dodge for its actions. I think the guy is telling a totally one-sided story here....
bulldog-yota
New member
I think the guy gave a pretty good account of what happened. Trust me if they can prove otherwise (that he is lying), they will sue his pants of and shut his site down in 2 minutes.
The bottomline is the vehicle is still not fixed. The timelines are also outlined, which is unacceptable. Next time he will get the Sienna
It is similar to the clunk on the 4R drivelines, which I had to fix myself. All it requires is a simple lube job of the slipjoint, but how many had to complain to the dealer to get it done or had to do it themselves. It's a sad state of affairs.
The bottomline is the vehicle is still not fixed. The timelines are also outlined, which is unacceptable. Next time he will get the Sienna
It is similar to the clunk on the 4R drivelines, which I had to fix myself. All it requires is a simple lube job of the slipjoint, but how many had to complain to the dealer to get it done or had to do it themselves. It's a sad state of affairs.
/The irony is that fairly soon after he bought the Dodge Toyota brought out the Sienna LE Leather package for less than he paid for the Dodge. My experience with Dodge dealers has been worse than with Toyota also - and their cars are consistently built to last about 6 months and 3000km before something starts to go wrong - oddly enough about the time they keep me them as demos and just long enough to make it tough to take it back and ask for a refund - clever design...
Hitman
New member
EDGE said:
I'd love to see the breakdown of what he thinks his time is worth. Do you realize that he is asking that for his "inconvenience and suffering?" He has separate amounts listed for his time, such as the $5,000 in salary, using his salary per hour mulitplied by the time he has spent on his issues with Dodge.
Would you award him $100K for his suffering? I'd laugh in his face if he asked for that....
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What is really scary is that they import the Caravan into Europe and market it as an upscale minivan (nobody else does such a large van over there). I agree - anybody who buys Dodge/Chrysler knows they are buying into a big risk - I dont think the guy guessed that their customer service and support was at the same standard as their vehicles.
On the compensation - the 100k is ridiculous (he should have known pain and suffering comes as std on a Dodge) but I dont think 5k is much for his time if you look at how many times he had to take it in and pay visits to Chrysler in Mississauga - look at what he does - it sounds like he is a an IT techie of some sort - 50 hours at $100 an hour is not unreasonable IMHO
On the compensation - the 100k is ridiculous (he should have known pain and suffering comes as std on a Dodge) but I dont think 5k is much for his time if you look at how many times he had to take it in and pay visits to Chrysler in Mississauga - look at what he does - it sounds like he is a an IT techie of some sort - 50 hours at $100 an hour is not unreasonable IMHO
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Dodge is still at the bottom of the barrel
as far as quality control goes. Their heavy duty Cummins is the only one making the JD Power list. It is truly disapppointing to see that Daimler Benz has done little to crack down on Chrysler/Dodge's QC issues and improve it's overall standing. While DC has been quite innovative in pushing out the 300, the Magnum, new Dakotas, etc., it has paid scant attention to the nuts and bolts of making a quality product.
As much as I wanted a heavy duty Cummins, their nagging issues in QC made it too much of a crap shoot for my hard earned money. I'll just be content with my 4Runner until Toyota comes wout with their 3/4 ton diesel with a rumoured 700 pounds of torque nad 400 ponies.....
as far as quality control goes. Their heavy duty Cummins is the only one making the JD Power list. It is truly disapppointing to see that Daimler Benz has done little to crack down on Chrysler/Dodge's QC issues and improve it's overall standing. While DC has been quite innovative in pushing out the 300, the Magnum, new Dakotas, etc., it has paid scant attention to the nuts and bolts of making a quality product.
As much as I wanted a heavy duty Cummins, their nagging issues in QC made it too much of a crap shoot for my hard earned money. I'll just be content with my 4Runner until Toyota comes wout with their 3/4 ton diesel with a rumoured 700 pounds of torque nad 400 ponies.....
Sac State
New member
Re: Dodge is still at the bottom of the barrel
M/B has had their QC drop substantially during the last decade. I don't really think of M/B as being an overall reliable brand. I don't think Daimler/Chrysler can force something on another division, when they have holes themselves to plug.
Unfortunately my family has just bought three new Daimler/Chrysler products in the last six months: PT, Pacifica, Jeep Wrangler. No major mechanical problems to report as of yet. All have the extended factory warranty. 5/75K bumper-to-bumper.
Plus we own a '98 M/B 320 SLK.
Best of the lot is my Runner.
olliebear said:
M/B has had their QC drop substantially during the last decade. I don't really think of M/B as being an overall reliable brand. I don't think Daimler/Chrysler can force something on another division, when they have holes themselves to plug.
Unfortunately my family has just bought three new Daimler/Chrysler products in the last six months: PT, Pacifica, Jeep Wrangler. No major mechanical problems to report as of yet. All have the extended factory warranty. 5/75K bumper-to-bumper.
Plus we own a '98 M/B 320 SLK.
Best of the lot is my Runner.
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That's a damn good website. This guy sure is motivated.
I owned a '94 Caravan. At 80k kms., the transmission failed. It was off warranty but I complained that a transmission should be expected to last more than 80,000 kms. The service manager at the dealer told me, with a straight face, that this was a highly unusual occurance. So I went home, copied 75 pages of Usenet messages and websites talking about failed Chrysler trannies and faxed them to him the next morning. I did the same thing to Daimler Chrysler customer service. They agreed to pay for 50% of the cost of a new tranny.
My brother still owns a '99 Grand Caravan that is on it's *3rd* transmission. Also, the engine threw a rod at 90,000 kms.
Actually, I would buy a Chrysler but only with the super extended warranty. Then, I'd bring the sucker back for new trannies and engines over and over again.
I owned a '94 Caravan. At 80k kms., the transmission failed. It was off warranty but I complained that a transmission should be expected to last more than 80,000 kms. The service manager at the dealer told me, with a straight face, that this was a highly unusual occurance. So I went home, copied 75 pages of Usenet messages and websites talking about failed Chrysler trannies and faxed them to him the next morning. I did the same thing to Daimler Chrysler customer service. They agreed to pay for 50% of the cost of a new tranny.
My brother still owns a '99 Grand Caravan that is on it's *3rd* transmission. Also, the engine threw a rod at 90,000 kms.
Actually, I would buy a Chrysler but only with the super extended warranty. Then, I'd bring the sucker back for new trannies and engines over and over again.
Northof49
New member
Caravan trannies have absolutely no guaranteed lifespan. There are stories out there of mid-late 90's Caravans having to be PUSHED out of showrooms with like 10 km's on the clock because the transmission blew. Chrysler has never admitted to the problem because it would be the biggest/most expensive recall ever, and even IF they did recall them, they have no fix. That's why your brother's van is on #3, cause all the dealer can do is put the same part in as original - no upgrade. Dodge also claimed that the problem was fixed for good in the newer 96-97+ vans, but what year is your brother's again?skategoat said:
Even if the tranny is covered under warranty, who likes having that much downtime for their DD vehicle??
Basically, there is no reason to buy a Caravan when other companies are making great vans. That guy should have stopped wasting time/effort a long time ago, cut his losses and bought a Honda/Toyota van and never looked back. The longer he keeps that thing, the more money it's going to cost him.
The Honda Odyssey was the subject of a massive transmission recall a bit ago as well - Honda has a great name for initial quality but I am not so convinced about long term reliability on their power trains. You also have to use Honda stealerships which from my experience at least make the Toyota ones look like saints "yes sir we can do you a deal on that truck - maybe some floor mats or something...."
Northof49
New member
Ya, but at least Honda came clean and fixed the problem. Dodge has been (poorly) covering up a situation that has existed on all Caravans for 15 years!!DaveS said:
As for long term major component reliability, Honduh is the only other auto maker consistently on the same level as Toyota.
Isn't your time worth something?
Yes, you can have the extended warranty and bring it back in time and time again, but isn't the best warranty the one you do not have to use? What is your time and aggravation worth? What is the lack of confidence worth in taking a trip knowing, not wondering, but knowing that your tranny, engine, driveline, power, computer, brakes, etc., would not make it? What good is a vehicle that runs only if it is within towing distance of the nearest DC dealership?
Yes, DC is reducing it's overall cost for warrnties as I read in the car magazines.....not by making better cars but by refusing to fix them.
Yes, you can have the extended warranty and bring it back in time and time again, but isn't the best warranty the one you do not have to use? What is your time and aggravation worth? What is the lack of confidence worth in taking a trip knowing, not wondering, but knowing that your tranny, engine, driveline, power, computer, brakes, etc., would not make it? What good is a vehicle that runs only if it is within towing distance of the nearest DC dealership?
Yes, DC is reducing it's overall cost for warrnties as I read in the car magazines.....not by making better cars but by refusing to fix them.
I agree. The best thing to do in a situation like this is to cut your loses and move on. I did that with an absolute POS '99 Audi A6 Avant. I bought it for $30k and sold it 1.5 years later for $14.5. And I was glad to see it go.
This guy has an additional problem of having leased the vehicle. It's not so easy to get out of a lease.
This guy has an additional problem of having leased the vehicle. It's not so easy to get out of a lease.
