Dont buy HPS hoses.

airdreams1

New member
Long story short DONT Buy HPS Products!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! & be sure to tell your friends, relatives, neighbors, etc...

If you want a explanation, read on..........................................................
.........................................................................................................


I called HPS to be 100% sure there kit would work with my 89 & they assured me it would. (all but the rear heat part, which they are suposidly making in the next 3 months. & was told I can just buy the extra hoses when they have them made.)

So, been waiting & waiting to get the hose kit I ordered. (didnt buy it from them directly since they said I couldnt.)


Anyway, flash forward. Finally get the kit today. I go out to the grage & start comparing the hoses to my stock ones since there is no instructions at all. & guess what, only part of the kit will fit still leaving me even more short on the hoses I need. (my rig has over 333,000 miles & all the hoses are hard!)



(Even if I didnt have rear heat the top hose in this pic wouldnt work, because its the wrong shape)


So I call tec support to ask them what the deal is...... I explain what Y/M/M vehicle & what kit I bought. then say "there is no way .23" (1/4) hose will fit on my .55" (1/2 & 3/4) heater hose barbs." All I get is him laughing & saying "just use what you can. thanks for calling" & then hangs up

Frusterated, I call back so I can talk to someone different. I then ask if I figure out the length of the L bent hoses I need, can buy them individualy? He sais "no, just full kits." So i say "then I wasted $200 for an incomplete kit that has 3 hoses that arnt even for my vehicle, 2 that are too short & I cant buy the correct ones either?" He responds "nope" Then I explain that I had called a few weeks back & was told that I could buy the extra hoses for the rear heat. he sais "No, there are no plans to make them & even if they did, I would not be able to buy them. just a whole kit." So I say "guess I got screwed then." he just laughs & sais "if you have any other questions, call back. bye." & hangs up.

WTF! I buy $300 worth of there crap & get treated like $#i+. With customer like that, these F***'$ need to be put out of business! Yah, Im pissed!

~~~ If it would have fit, his kit was cheaper than buying every single line from Toyota individualy & paying shipping on all of them..... & 10,000,000 times easier than taking in every single hose to the local auto parts store & trying to match them up my self!

Now I have to try to return this crap & use 1 of the 2 options I mentioned above. looks like its going to be several more weeks till I get to drive my rig for the first time.
 
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to top it all off............

even though I didnt install any of the hoses, I cant return them since I opened the bag they came in. So Im out $200 for crap I wont use! going to take me a month, if not longer to scrape together more $$$ to buy the correct hoses here localy.

At this rate, the warranty will be up on my motor before I get to drive it.
 
Wow that's pretty bad, one of the worse stories be heard about customer service. They don't deserve to take anyone's money, sucks you can't even return it.but since you can't might as well use all of the hoses you can and source the others from your local dealer. I doubt it would take a month to find some that work.gl
 
I think Trail-Gear has a silicone hose set. FWIW. :ohwell:

Just checked. Yotamasters has 'em for $69.
 
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Just going to take a long time to save up more $$$ Im flat broke right now. Ive spent nearly $5,000. & Im on a fixed income. To get the truck a close to new, Ive sold my 87 samurai, XR200, bunch of RC cars/parts, Guns & ammo, etc. Im running out of stuff to sell.
 
Take that cheesy license plate frame, wrap the top part in duct tape, covering up their website, then use a Sharpy and write "Do Not Buy From!" It's the gift that keeps on giving... :boink:

Also post this in the General Discussion section and/or Off-Topic section so all of our members can be made aware of these jerks and spread the word about them.
 
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with that kind of customer service they wont be for too long (hopefully) & Ill be sure to try my best to help them out.
 
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Wow thats pretty sad man. I hate that it happened to you. I actually thought about ordering from them for my 4runner, but after seeing this I def will not be buying from them or any of their future products. Going on my list of manufacturers that I refuse to buy from. Thanks for the heads up.
 

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