HELP: Stuck coilover collar BOSS kit

[adam2562]

Well after 1 year and 5 months my adjustable coil over is no longer adjustable. Toytec was contacted and they have offered 15% off replacement coils. On one hand, it is nice of them to offer me a discount on something that is out of warranty. On the other hand, I would expect more from them on a product that I bought so recently. The whole reason I bought an adjustable coil over was because I anticipated adding a bumper and winch and wanted the flexibility to dial in my suspension. If I had known that the "adjustable" coil over is really only adjustable for a short period I probably would have not bought them.
So....opinions?
Am I being an unreasonable consumer or should they do better? I would say to not hold back, but I know that on this forum, that is rarely a concern. ��

I don't think you're being unreasonable at all. 15% is a slap in the face. Other than a free replacement or partial replacement 50% off seems very reasonable. Especially to keep you and others coming back.

 

[Lenny33]

Thanks for the feedback. I felt that it was a slap in the face as well, but sometimes I can have unreasonably high expectations of companies. It is just bad business in my opinion. I get asked all the time what kind of suspension I run and what I think about it and where to go, etc. I have sent Toytec at least a dozen customers in the last year. Not sure if I can do that for them anymore.