My first post here, and hate that it’s a rant, but here goes……
Contacted dealer here in Houston (Toyota of Katy) about a 2021 TRD Pro in Lunar Rock they just got in. Salesman sent me an email with a quote of $53,456. Scheduled a time and drove about an hour from home to meet him. When I got to the dealership, he showed me the truck and said the price is $79,190. You can imagine my surprise, and I showed him the email he sent me. He got his supervisor who told me that because of supply and demand, the price adjustment had been set to that price. I was all set to go full male-Karen on them, but thought better, as I didn’t want to become an instant “YouTube sensation.”
I did tell them as firmly as I could that they are a deceitful and dishonest dealership in their customer communication, that I wasted three hours of my time, not to mention a wasted vacation day, just to go buy the TRD Pro, for which I was prepared to write a check for the full amount. I had no problem with them trying to negotiate a price at some amount over MSRP, but $25k over?!? I don’t think so. Not to mention them waiting to spring it on me after several exchanges prior to my showing up on the lot leading me to believe otherwise.
I asked to speak to the general manager of the dealership, but was given an excuse that he was unavailable. Went home and fired off an email and letter to the dealership and Toyota USA (just help me vent, as I expect absolutely nothing as far as a response). I’ll tell everyone I know to avoid this dealership!
I called two other dealerships in Houston (and they both were extremely surprised with, a. the price adjustment, and b. that the salesman wasn’t upfront about the real asking price).
I did make a deal over the phone for a 2021 ORP at $46,705 that will be delivered in another week.