Lessons learned...Story time

texas4rnr

New member
At the recommendation from someone here on the boards, I took my NEWish (08 just purchased) runner to have a level lift installed because I wanted to keep the XREAS for now. I just purchased this vehicle 2 (now 3) weeks ago and the dealership Certified it. I am glad I got the lift so soon because of what happened next.

What was supposed to be an in and out thing has now turned into a week...and still going nightmare. As you can guess, the tech discovered the XREAS was leaking. On top of that, apparently most of the wiring harnesses have extensive rat damage. Thank Goodness my installer is that kind of guy to care enough and to speak up. I put too much faith in the fact the 4runner was bought certified and that the vehicle was perfect. I still have the paper plates even.

Thus ensued a week of determining who is at fault. Obviously the vehicle shouldn't have been certified under the conditions it was in, and was basically passed through their "rigorous" inspection without actually looking underneath the vehicle. The Toyota certified department wouldn't cover it because it was claimed too close to purchase and the dealership wouldn't claim because they said it "wasn't their fault". Toyota motor corp stepped in and forced the selling dealership to foot the bill for their obvious failure. We're now in a rental--a cute lil rav4 until Thursday.

So lesson learned.... Even though I'm not paying for repairs, the pain of being without my beloved 4runner isn't fun. I didnt think i needed to have it checked out by a seperate mechanic because it was certified by toyota but apparently i should have (like I would have if I was purchasing from a mom and pop). Atleast I get a new suspension, even if it is XREAS lol.
 
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That's pretty strong that corporate stepped up like that ! They usually say, just to bad see ya . Glad it was fixed .
 
This is 100% the dealerships fault. Certified is becoming a gimmick, a label they throw on the car to justify additional purchase expense.

Short end, certified or not, always have a 3rd party you pay perform an extensive pre-purchase inspection, including a frame check.

That dealer sounds very crummy.
 
I am glad that the dealer didn't put a bad taste in your mouth about your runner! Once it is all fixed and corrected it will be a great vehicle. Toyota usually stands behind their products, it's the rats behind the managers desk you have to worry about!
 
Although I didn't have any major issues, I also noticed my pre-certified 4Runner wasn't even looked at when I bought it. Napa oil filter and oil that looked awful (physical appearance has nothing to do with how good the oil is, I know) sure didn't comfort me. Good thing I'm a DIYer.

So yeah, pre-certified cars means nothing to me. Great to see corporate stepped in and made things right. I assume you will NEVER return to this dealership?
 
I was lucky with mine , knew the guys at the dealership & friends with owner (Findlaytoyota) plug . But ya they just throw that crap on there to bump the price . All the fluids had been done , but anyway very good outcome for the OP
 
I assume you will NEVER return to this dealership?

Truth be told I didn't want to go to this dealership in the first place.... it was 5 hours away! BUT I knew what I was looking for and after almost a month long search and being one phone call too late on a couple of vehicles, they had almost exactly it (wrong color and no leather, but traded off for lower miles and certified). It was worth the drive because it was under the budget we set (18k). Drove from Dallas to Houston and back in one day.

Looking for: Sport, 08/09, Leather, silver color, Jbl, Sunroof, and no more than 85k miles

Got: Sport, 08, charcoal cloth, Jbl, Sunroof, Shadow Mica, 60k and Certified.

Toyota of Plano is the dealership who has really gone above and beyond helping us out with this. Won't take it anywhere else from now on for service. They've got my trust after this this.

Don McGill in Houston is obviously out for numbers. They love to brag about their #1 slot. Disappointed but eh, what's done is done.
 
Certified is becoming a gimmick.

BECOMING A GIMMICK???? It's ALWAYS been a gimmick.

It's a marketing ploy numbers game the dealers use. A vehicle comes in on trade...if it doesn't exceed a certain number of miles..and only x-number of years old...then the dealer does a good cleaning (inside and out) and slaps their certification on it. Based on good statistical analysis (studied over many years)...they know that if a used vehicle falls within their defined parameters...then chances are there won't be anything wrong with the vehicle so they just put the certification on it. It saves the dealer HUNDREDS of dollars in wasted mechanics time certifying each and every vehicle they sell that's certified. And every once in a while they'll get burned (actually the customer gets most of the burning).

Certified used cars is now considered Old-School...the new customer rip-off marketing ploy is Carfax.

Before you buy ANY used car...get it inspected by a good trusted mechanic. By just taking the Certified stamp or the Carfax report is just taking the dealers word that the car is good.
 
Truth be told I didn't want to go to this dealership in the first place.... it was 5 hours away! BUT I knew what I was looking for and after almost a month long search and being one phone call too late on a couple of vehicles, they had almost exactly it (wrong color and no leather, but traded off for lower miles and certified). It was worth the drive because it was under the budget we set (18k). Drove from Dallas to Houston and back in one day.

Looking for: Sport, 08/09, Leather, silver color, Jbl, Sunroof, and no more than 85k miles

Got: Sport, 08, charcoal cloth, Jbl, Sunroof, Shadow Mica, 60k and Certified.

Toyota of Plano is the dealership who has really gone above and beyond helping us out with this. Won't take it anywhere else from now on for service. They've got my trust after this this.

Don McGill in Houston is obviously out for numbers. They love to brag about their #1 slot. Disappointed but eh, what's done is done.

Good to hear there is one dealership in DfW that doesn't suck. I am in Denton too. Mcnatt sucks balls.

Iam using Jp euro in Garland to help solve a trans solenoid issue.
 

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