Long/Misleading Lead Times on GOBI racks.

[MuchoAloha]

Just a heads up guys.

Gobi says it'll be 8-12 weeks on racks. Im on my 14th week and my rack still hasn't shipped.

Their products are great but communication is no bueno with them.

Just a heads up.

 

[Antman]

Just a heads up guys.

Gobi says it'll be 8-12 weeks on racks. Im on my 14th week and my rack still hasn't shipped.

Their products are great but communication is no bueno with them.

Just a heads up.

No shit! This is standard operating procedure for them. For some reason they feel the need to flat out lie about shipping times. I don't get it. I was more than willing to wait but was continually told my rack had shipped when they knew damn well it hadn't. Frustrating and well documented on this forum.

 

[greatape]

Too each his own but never understood the draw on steel racks that have the potential to rust if not properly maintained.

No doubt, they look great though...

 

[MuchoAloha]

Too each his own but never understood the draw on steel racks that have the potential to rust if not properly maintained.

No doubt, they look great though...

Any other suggestions? Not opposed to a different material, just couldn't find anything that looks as good and seems as sturdy. Im in Houston, TX so not too stoked about the beating it'll take from constant high humidity... we spend a lot of time at the beach as well. (Salt Air)

 

[MuchoAloha]

No shit! This is standard operating procedure for them. For some reason they feel the need to flat out lie about shipping times. I don't get it. I was more than willing to wait but was continually told my rack had shipped when they knew damn well it hadn't. Frustrating and well documented on this forum.

Yea I've seen it mentioned a bit but didn't see a specific thread on it.

Im super patient and not much of one to talk negative about anyone or a brand but it's not ok for them to operate this way especially when their marketing has to be next to nothing with all the publicity they get on this thread.

Did you cancel your order or wait it out?

 

[greatape]

I'm biased towards aluminum and not drilling holes is a big plus too

Personally, I went with the Eezi-Awn K9 , however some smart Gentleman started a consolidated thread on roof racks recent that highlights what's out there. 5th Gen forum is in cowboy mode right now but it's out there somewhere

 

[flyrv9]

If I wanted a heavy duty rack - I'd make my own.

 

[CoolMax]

Good luck, people are still lining up to buy it in spite of the lead times: http://www.toyota-4runner.org/group-buys/227885-gobi-roof-rack-*group-buy*-winter-2016-a.html

 

[CoolMax]

btw,mine took 24 weeks through the GB

 

[spizike9]

When it comes time to get a roof rack based on all the BS that Gobi pulls I do not any their product. However it's the only product that I love 100%. They needs to just sell to another company that can actually make a product amd have some built for stock and two not lie to people.

 

[mosovich]

I think I was 16 weeks, but their customer service was amazing on the back end, but horrible on the front end, which I don't get. They gave me about 500 worth of extra stuff. I then had a minor issue and it was dealt with immediately.. Just think if they DID have superior delivery times.. Great product though.. Looks awesome to..

 

[themuffinman619]

Any other suggestions? Not opposed to a different material, just couldn't find anything that looks as good and seems as sturdy. Im in Houston, TX so not too stoked about the beating it'll take from constant high humidity... we spend a lot of time at the beach as well. (Salt Air)

Prinsu design studio racks

 

[TerraCrawler]

Do they make you pay full amount up front and then take that long? Or do they charge you when it ships?

 

[FlightMedic303]

Ecotechne

 

[Kamalani Mahie]

Prinsu design studio racks

requires drilling...ugh

 

[markie671]

They probably are too back up.. supply and demand is craZy lol


Sent from my iPhone

 

[Kashoggio]

They probably are too back up.. supply and demand is craZy lol


Sent from my iPhone

Then they should adjust for the supply and demand. It's shouldn't be a surprise to them they will have a lot of orders. It's been the same story for many years and yet they can't keep up with demand... Their product is great but the setting customer expectations part blows.

 

[RoverGS]

Mine took 20 weeks or so to arrive. I was 107 on the list and it arrived second week of May IIRC. When I first ordered it, I knew then that 12-16 weeks was unrealistic. With 106 orders in front of me, granted not all of them were for complete racks, that's a lot of orders. Add to which, they make racks for other makes and models.
So with all that in mind, and the fact it's hand made here in the States, I was okay with waiting longer than original specified time. It sucked for sure waiting so long but it was worth it. I'd do it again if I had to as well.
My order went smooth with no issues. I received an email saying it shipped. Got an email from Amex saying my card was charged. Less than a week later got a call from shipper scheduling a delivery date to my house. We unloaded right into my garage.
I'm by no means a patient man especially when dropping that much coin on an item like this. However, it was definitely worth it. It could always be worse. The Drabbit rack guys are multiple YEARS in line, paid up front and still waiting.

 

[Brandonium]

There will always be something to cry and moan about. When I order mine I don't really care if it takes longer than projected. If you want something immediate make it yourself or pay for a custom job otherwise wait like the rest. Long waits are well known for this product. If you want something similar with no promise of delivery at all then order from Drabbits.

 

[TonyBravo]

So I'm not "old" enough to start my own thread but this seems like the perfect place to talk about how horrible Gobi customer service is.

I ordered a Gobi ladder on April 24th cause I heard they're top notch. I elected to pick up in store because I live not 50 miles away. Sometime around the 25th of May I got a call to come pick it up but I wasn't able to get up there due to work so I asked if I could get it shipped instead. The lady on the phone with me told me it was no big deal and they'd ship it at no extra cost, she then told me she was taking it to the back to get packaged and shipped out. 9 days later I called them back cause I never got a tracking order or a follow up. Turns out the wonderful people at Gobi had given my ladder to another customer instead of shipping it out and I'd have to wait for a new one to come back from powdercoat. :wtf:
I cancelled my order entirely and I couldn't be happier.