They make a 3/4 and a 7/8 that don't require drilling. Though it seems their ship times have increased a lot recently.
Long/Misleading Lead Times on GOBI racks.
- Thread starter MuchoAloha
- Start date
They make a 3/4 and a 7/8 that don't require drilling. Though it seems their ship times have increased a lot recently.
Kamalani Mahie
New member
MuchoAloha
New member
I totally get what you're saying. I don't mind waiting either. I was new to the rack game once I bought our T4R in March and didn't have time to dig through all the 15 page threads to see all opinions/pros and cons.
Just felt it would have been nice to have seen a thread with a warning of the specific issue. It wouldn't bother me so much if they told me upfront it'd be 16+ weeks but on the phone they said 8-12 weeks tops. So yea, Im sure theres others new to the game that would appreciate the heads up without having to stay up until 2am to find it lol.
I would have gone with the baja flat but I absolutely have to have the raised sides. I transport a lot of pelican cases for film production and it was a must. :/
DKFTPNYC
New member
Giggity
TerraCrawler
New member
It seems like they are poorly managed. You would think that Gobi would over time increase production, given years of complaints of long waiting periods. If they have 100 orders and they contract to have 100 built, that is foolish. Why not build 200? I am sure that some large amount of people looking for a rack don't wait the 12-18 weeks, and instead buy an alternate brand, that is lost business, it makes no sense. In the meantime you have all these other companies: Rhino, Baja, Front Runner, etc. that are also innovating but not having the same delays as Gobi.
Has anyone ever been able to just order a rack and have it ship? Do they not ship inventory to dealers that stock?
Has anyone ever been able to just order a rack and have it ship? Do they not ship inventory to dealers that stock?
Teamoatmealpie
New member
Any feed back on the ladder orders? I am getting ready to place and order and inquired via email as to lead times. Did not get a response. I placed the order online and they are supposed to call me tomorrow for payment details.
Its not going to work for me if the lead time is excessive and or not accurate.
Any one have feedback on ladder order times?
Thanks,
TOP
Its not going to work for me if the lead time is excessive and or not accurate.
Any one have feedback on ladder order times?
Thanks,
TOP
Ray Dunakin
Senior Member
When I bought mine last year, they didn't charge me until it shipped.
mrblah
Senior Member
My response isn't really geared towards anyone company in general, and I hope companies take heed to what I have to say.
as a consumer, I like to spend money with companies that can stand by their word, regardless of how good of a product is. My reasoning behind this is that if they can't give me a honest answers, whether it is in regards to time frame or another matter, what happens down the line if I have to reach out to the company for other issues after the purchase. Will the company be honest then in resolving any product issues in a timely manner? As we all know, mistakes happen and how a company responds to those mistakes is what makes a great company. So when a company doesn't give me honest estimates prior to purchasing, it creates doubts as to whether or not they can resolve any post purchase issue in a timely manner.
Also, lack of communication, or wrong estimates, create doubts for me as to the company's financial stability. Why is it that they can't handle the volume..etc? What happens if they take your money, and they go under after your your charge back grace period has past? It becomes really difficult to get refunded without resorting to litigation. A couple dollars here and there, isn't that big of a deal, but when the product costs 1,xxx, thats a whole different story.
This is why I didn't go with Gobi, and they aren't the only ones that are guilty of this. Its not like we see posts of every day, but horror stories do come up from time to time about companies that make great products, but they either don't understand the consumers needs or just don't care.
I don't mind waiting 6 months on a product, if that is communicated to me before hand.
I'm pretty sure the majority of the people would agree with me.
as a consumer, I like to spend money with companies that can stand by their word, regardless of how good of a product is. My reasoning behind this is that if they can't give me a honest answers, whether it is in regards to time frame or another matter, what happens down the line if I have to reach out to the company for other issues after the purchase. Will the company be honest then in resolving any product issues in a timely manner? As we all know, mistakes happen and how a company responds to those mistakes is what makes a great company. So when a company doesn't give me honest estimates prior to purchasing, it creates doubts as to whether or not they can resolve any post purchase issue in a timely manner.
Also, lack of communication, or wrong estimates, create doubts for me as to the company's financial stability. Why is it that they can't handle the volume..etc? What happens if they take your money, and they go under after your your charge back grace period has past? It becomes really difficult to get refunded without resorting to litigation. A couple dollars here and there, isn't that big of a deal, but when the product costs 1,xxx, thats a whole different story.
This is why I didn't go with Gobi, and they aren't the only ones that are guilty of this. Its not like we see posts of every day, but horror stories do come up from time to time about companies that make great products, but they either don't understand the consumers needs or just don't care.
I don't mind waiting 6 months on a product, if that is communicated to me before hand.
I'm pretty sure the majority of the people would agree with me.
phillyd2
Senior Member
Simpleman74
New member
Love my Gobi, no rust, looks great, functions 100% and everytime I call to order accessories they are nice and get it right out to me.... guess. Im just lucky
Fake News. No way they replied to your email or answered the phone.layball:
I have called a few times, they always answer. I don't remember her name, but she is nice. When I called on week 10, they had not started the build yet.I actually had them change something.
Honest ETAs and up sizing the shop would make it better.
Uncommondan
New member
Wait time
17 going on 18 weeks. Bought through trail duty. Called TD last week and they they acted surprised by the wait time and said they’d call gobi since there isn’t a real channel for me to communicate with them. Still nothing... Filled out the online request over a week ago too with no response. Gobi emailed me in Dec ago and said it would ship in January so Idk what is going on
17 going on 18 weeks. Bought through trail duty. Called TD last week and they they acted surprised by the wait time and said they’d call gobi since there isn’t a real channel for me to communicate with them. Still nothing... Filled out the online request over a week ago too with no response. Gobi emailed me in Dec ago and said it would ship in January so Idk what is going on
Off-choader
New member
Trail duty FF'd up my order, caused my rack to sit in a warehouse in houston for 1 month after the rack was complete. I would buy direct from gobi they handled 2-3 problems i had with trail duty very quickly. My guess is the one dude that appears to be running trail duty has way to much on his plate to make sure orders are filled correctly and timely. If you dont have problems i see it being just as quick as gobi direct but if you have issues good luck save some time and contact gobi.
Tip for contacting gobi, DONT leave messages they dont respond, just call a few times a day and I ussually get through 1 in 3 calls or so.
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broonsbain
New member
Another long wait Echo
At the 5 MONTH point waiting for my rack. Ordered 9/13/17 with a quoted 12-14 week wait time. Was contacted a week ago to process payment, 7 days later no carrier information and when contacted i am told it has not shipped yet since i was "just" charged (a full week ago). I am beginning to doubt they actually have it ready and are just buying time.
For prospective buyers - if you want one of these things plan on 6 months. Better yet - order it for your next vehicle now and it may get it before your 20k checkup. It better be everything its cracked up to be.
At the 5 MONTH point waiting for my rack. Ordered 9/13/17 with a quoted 12-14 week wait time. Was contacted a week ago to process payment, 7 days later no carrier information and when contacted i am told it has not shipped yet since i was "just" charged (a full week ago). I am beginning to doubt they actually have it ready and are just buying time.
For prospective buyers - if you want one of these things plan on 6 months. Better yet - order it for your next vehicle now and it may get it before your 20k checkup. It better be everything its cracked up to be.
TheRuggedGent
New member
Mine arrived last week after a 20 week wait. Ordered through Trail Duty and did the standard design (with the front rise).
It's worth the wait. Hang in there!
Sent from my SM-N950U using Tapatalk
It's worth the wait. Hang in there!
Sent from my SM-N950U using Tapatalk
Off-choader
New member
wait times have improved within the past couple years, if i did it again i’d order direct from gobi. it is one heck of a nice rack!
4runner_RN
New member
I agree that they are SLOW. My stealth rack took 9 months and my light bar brackets took 4. Just keep calling and checking in
themuffinman619
New member
Can’t go wrong with front runner. No wait, more accessories and modularity.
