<<<<
Senior Member
Molle Toyota of Missouri.
Worst possible customer service:
1. Made an appointment several days in advance for dash rattle diagnosis/repair).
2. Brought the car in early in the morning (at time of appointment 0900)
3. Received no update ( had to call them @ 1300)
4. Service manager said they "diagnosing it"
5. Received the call @ 1430 from Manager saying "we can't do this today because there is no time left today"
6. I asked WTF were you doing whole day when I had this dropped off since AM.
7. Got an answer "well it takes time to diagnose these things" but the dash was not even removed. Later I found out from same Manager that only thing they did is test drive to confirm rattle. No Shlt?! That was the original customer complaint.
Bottom line: Nothing got done an they wasted my time. Because of that I will never use that dealer even though I bought my 2004 there. I do not recommend these jerks to anyone!
Worst possible customer service:
1. Made an appointment several days in advance for dash rattle diagnosis/repair).
2. Brought the car in early in the morning (at time of appointment 0900)
3. Received no update ( had to call them @ 1300)
4. Service manager said they "diagnosing it"
5. Received the call @ 1430 from Manager saying "we can't do this today because there is no time left today"
6. I asked WTF were you doing whole day when I had this dropped off since AM.
7. Got an answer "well it takes time to diagnose these things" but the dash was not even removed. Later I found out from same Manager that only thing they did is test drive to confirm rattle. No Shlt?! That was the original customer complaint.
Bottom line: Nothing got done an they wasted my time. Because of that I will never use that dealer even though I bought my 2004 there. I do not recommend these jerks to anyone!
