More TomTom Issues...
- Thread starter thetaxguy
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thetaxguy
New member
Ok. Here's the scoop thus far:
When I purchased my '08 UrbanRunner, I was told that while my vehicle was bluetooth capable, I would need to have the dealer install a bluetooth system. Needless to say, I was thinking to myself...??? None the less, they installed the system and it worked ok for a few days.
Then one day as I was programming my Tomtom unit, everything stopped working. No Bluetooth, no Tomtom, nothing. At this point the steam starts coming out of my ears. I give Toyota customer service a call - Even they did not know that Tomtoms are included in the UR package. But I was told that someone would be in contact with me shortly. That never happened.
Yesterday I took my car into the dealership. After 6+ hours of "troubleshooting" they removed the aftermarket bluetooth system and said that they would need to order a new chip for the Tomtom as this chip was fried.
So this is where I stand. No bluetooth, missing parts for my car, and a Tomtom that does not work...
...I should have just kept my other car...
When I purchased my '08 UrbanRunner, I was told that while my vehicle was bluetooth capable, I would need to have the dealer install a bluetooth system. Needless to say, I was thinking to myself...??? None the less, they installed the system and it worked ok for a few days.
Then one day as I was programming my Tomtom unit, everything stopped working. No Bluetooth, no Tomtom, nothing. At this point the steam starts coming out of my ears. I give Toyota customer service a call - Even they did not know that Tomtoms are included in the UR package. But I was told that someone would be in contact with me shortly. That never happened.
Yesterday I took my car into the dealership. After 6+ hours of "troubleshooting" they removed the aftermarket bluetooth system and said that they would need to order a new chip for the Tomtom as this chip was fried.
So this is where I stand. No bluetooth, missing parts for my car, and a Tomtom that does not work...
...I should have just kept my other car...
jbrannock1
New member
I keep learning new things...
Who knew you had to purchase the bluetooth kit...NOT the dealerships.
The Urbans are priced at a good value, but by the time you add bluetooth, satellite radio, etc....you might as well have purchased a limited not to mention the tomtom issues.
The dealerships have no info on the 09s either which is getting irritating...
Who knew you had to purchase the bluetooth kit...NOT the dealerships.
The Urbans are priced at a good value, but by the time you add bluetooth, satellite radio, etc....you might as well have purchased a limited not to mention the tomtom issues.
The dealerships have no info on the 09s either which is getting irritating...
thetaxguy
New member
jbrannock1 said:
The thing is that you do not need to buy a Bluetooth kit as the Tomtom unit has one built in. The dealer did not know that there was one built in to the unit and sold me a bluetooth kit on the premess that in order to have bluetooth in the vehicle I would have to purchase an additional kit. Needless to say they have already removed the bluetooth kit and will be crediting back my account.
Now I just have to wait for a new Tomtom chip to be delivered from Japan/Germany or where ever it comes from.
audiqtr
New member
I f...king hate this. Even if these stupid dealer don't know it has Bluetooth, how hard is it to see the Bluetooth Logo on the TomTom unit and wonder "Hmmmm, I should read the manual for this customer because I might see this problem again"...
We are left to figure things out ourselves. That's the part I can't digest. I have no problem with the UR and what it offers...
We are left to figure things out ourselves. That's the part I can't digest. I have no problem with the UR and what it offers...
Uneek
Super Moderator
Sorry to hear you go through this for a new vehicle ownership. Unless you find a good sales rep, sadly once you've signed on the dotted line and take delivery of the vehicle you're an after thought. Some reps don't want to build a rapport and a relationship with the customer for repeat business, because it'll be a few years before they return for another vehicle. And turnover of reps are very high, you probably won't see the rep six months from now.
My rep was awesome. I wouldn't look anywhere else when I'm getting another Toyota. He's the only rep I ever went back to for a repeat purchase. Every past car was bought from a different dealership.
My rep was awesome. I wouldn't look anywhere else when I'm getting another Toyota. He's the only rep I ever went back to for a repeat purchase. Every past car was bought from a different dealership.
neoflex
New member
Its been a while since I last logged in to the forum otherwise I would have chimed in earlier. The dealers are totally clueless about this package. When I was having issues and called service the guy asked me "What's a TomTom and we sell them in our cars?" With that I told him have a nice day and decided to figure out the problem out on my own.
TomTom has Bluetooth built in to the unit so if anyone paid extra go see your dealer and tell them they either ripped you off or know nothing about the product they are selling in which they should maybe spend some time researching.
Hopefully the chip you are waiting on is not an SD card because those can be bought at any BestBuy or Circuit City for cheap. My advice is back up your units and keep an extra SD with the system on it. Rumor is the that a bunch of the SD cards that come with the unit were defective. My TomTom crashed the first week I had it and no one including TomTom had an answer. Eventually I figured it out and have been fine since. I recommend upgrading your SD to a 2 GB. Research on some of the forums for the Eclipse unit said the unit runs faster wit the 2GB card not to mention it leaves you plenty of room to add extra maps and POIs etc. Also if you ever need to download the system from TomTom again, make sure they upload the correct version of the map for our units. After re-installing the system 6 times and talking to TomTom techs for hours no one could figure out why my unit could not find the map. After I dug a little deeper I finally put 1 and 1 together and figured out they were giving me a higher version map that was not compatible with the system. Sad that even the TomTom techs could figure this out.
I really like this vehicle and if I had to do it again would probably go the same route. I just like the interior of the UR rather than have cloth or full leather. The TomTom unit and the fact that it is removable is very nice. I just wish we had the option to upgrade the audio system as the stock speakers are very weak and sub par to most vehicles built 2007 or later.
TomTom has Bluetooth built in to the unit so if anyone paid extra go see your dealer and tell them they either ripped you off or know nothing about the product they are selling in which they should maybe spend some time researching.
Hopefully the chip you are waiting on is not an SD card because those can be bought at any BestBuy or Circuit City for cheap. My advice is back up your units and keep an extra SD with the system on it. Rumor is the that a bunch of the SD cards that come with the unit were defective. My TomTom crashed the first week I had it and no one including TomTom had an answer. Eventually I figured it out and have been fine since. I recommend upgrading your SD to a 2 GB. Research on some of the forums for the Eclipse unit said the unit runs faster wit the 2GB card not to mention it leaves you plenty of room to add extra maps and POIs etc. Also if you ever need to download the system from TomTom again, make sure they upload the correct version of the map for our units. After re-installing the system 6 times and talking to TomTom techs for hours no one could figure out why my unit could not find the map. After I dug a little deeper I finally put 1 and 1 together and figured out they were giving me a higher version map that was not compatible with the system. Sad that even the TomTom techs could figure this out.
I really like this vehicle and if I had to do it again would probably go the same route. I just like the interior of the UR rather than have cloth or full leather. The TomTom unit and the fact that it is removable is very nice. I just wish we had the option to upgrade the audio system as the stock speakers are very weak and sub par to most vehicles built 2007 or later.
leftyguns21
New member
these 2gb cards that you mention, its an SD card but is it a normal SD card? or a special SD for the tomtom systems? cause on my SD i have now (no idea what size it is) that came w. the unit it says do not place in other devices. so made me wonder if the SD card is special to the units? i have extra SD cards laying around from cameras and stuff so i would like to upgrade if i can. if you get a new card do you have to run the back up or just slap it in?
i havent had any issues yet with mine..the first day i had it, the unit froze but i just reset it and nothing since. knock on wood
i havent had any issues yet with mine..the first day i had it, the unit froze but i just reset it and nothing since. knock on wood
leftyguns21 said:
I am on my third card. From what i have heard it has to do with setting up your mobile phone as a modem with the TomTom...
It makes sense b/c every time i got a new card i would not set the phone up immediately but the moment i did the unit/card would crash within 2 days. The last card they put in was a true SD card and it was 2MB. No issues thus far, but i am afraid to set my phone up on it.
oh, and x a gazillion on the Stealership has no clue about UR....they look at me like i am stupid. I tell them more about the truck than they know.
I am getting my THIRD tomtom unit in as many weeks from the dealer today. The first one froze and then wouldn't recognize the memory card 3 days after I bought the truck, now this one froze yesterday and keeps giving me a memory card icon with an "X" through it...
When I got second one, I immediately plugged it into the computer and created a backup in TomTom home, and copied the contents of the SD card onto my computer into a separate folder. When it bit the dust yesterday, I tried hooking it up and restoring the backup, but the program said it had an unexpected error and failed repeatedly. So, I took a brand new SD (2gb) card and copied the info that had been on the tomtom card originally to it, but the device still gives me that memory card with an "x" over it icon... So frustrating....
When I got second one, I immediately plugged it into the computer and created a backup in TomTom home, and copied the contents of the SD card onto my computer into a separate folder. When it bit the dust yesterday, I tried hooking it up and restoring the backup, but the program said it had an unexpected error and failed repeatedly. So, I took a brand new SD (2gb) card and copied the info that had been on the tomtom card originally to it, but the device still gives me that memory card with an "x" over it icon... So frustrating....
leftyguns21
New member
thetaxguy said:
you are basing your Toyota vehicle experience off of a radio? id understand if the truck was giving you a ton of issues but the radio? don't make this your last Toyota purchase just because of a small issue with a stereo.