My tire mounting nightmare

B

Bigmd

New member
Ok, haven't posted in a longtime but need to vent. I replaced my worn bfg's with new Cooper discoverers. I brought to the shop I normally do for stuff like this and oil changes. Well I get it back and I hear a clicking noise from driver front. I park it and take a look. Seems the sticky weights were too close to the caliper. Also the tech took a nice chunk of my powder coat off. I took it right back and told them. They fixed the weight issue but the tech denied damaging the rim. The manager was cool and gave me regional email. I sent a pic and explained what happened. I was told to get it fixed and email the bill. So driving to the wheel place I notice the ride is super harsh. Worse than normal. Mind you all my front suspension has been replaced in the last few years. I check the tire pressure and they are all at 45psi or over...wtf. I drop it to around 33 and it felt a lot better.
Fast forward to this afternoon and the rim place calls to tell me the lugs are cross threaded and they can't get rim off. I would think a place like that could figure it out but apparently they couldn't. So now I have to pick up tomorrow morning and bring it to original place so they can fix stud. I'm willing to bet he used impact gun and more than one is cross threaded. Fml!!!!!
 
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Bigmd said:
I check the tire pressure and they are all at 45psi or over...wtf. I drop it to around 33 and it felt a lot better.
Fast forward to this afternoon and the rim place calls to tell me the lugs are cross threaded and they can't get rim off. I would think a place like that could figure it out but apparently they couldn't. So now I have to pick up tomorrow morning and bring it to original place so they can fix stud. I'm willing to bet he used impact gun and more than one is cross threaded. Fml!!!!!
Click to expand...

Ugh... that sucks!

My last two trips to Discount Tire resulted in 2 cross threaded lugs the first time, and 3 cross threads the last time.

I sent an email to the customer service department explaining what happened both times, and how inconvenient the whole experience was. They made good, paid for the studs and repair. Comped new spline lugs, and comped my full size 285 KO2 spare. So, they made it right, but what a hassle.

Ha! Oh, and when they put the spare on to work it onto the 5 wheel rotation, the tech inflated it to 80 psi.!!! I was wondering why my ride seemed so newly harsh. Glad I cought that before I started to wear it out prematurely.

I think for no on, before I leave, I will check all lugs for cross threads and check tire pressure.

Good luck getting your issues resolved.
 
At least they took care of you. I just heard back from the regional manager after I explained the latest lug fiasco. He was apologetic and said he will take care of everything. It's just a hassle I didn't need , luckily I have a second daily driver. This all comes after I had my cracked valve cover replaced with another freshly powder coated one, only to find out it cracked in same place as last one. So frustrating. I'm guessing it's a design flaw. The corner hole on driver side. My guy is gonna take care of it . I did jb weld it and it stopped leaking. Only to drip from another spot.
 
I had that same issue with using too many sticky weights and it hitting the caliper. I went to a Discount Tire that time, but you know you would think that if you have to put that many weights in one spot that you'd re-mount the tire in a different place.....
 
Speaking of balancing , I forgot to add that I had serious steering wheel shake at 65-70 mph. I had it before but it wasn't too bad. Now it's real bad, I have since learned after some online research that Toyota rims need special balancing. It just so happens the place that's fixing rim has the machine to do it. Hopefully that gets rid of it.
 
When I had the ATMs mounted I asked the kid what impact he uses. He told me the brand and said he uses setting 3. I told him my 30 year old Ingersoll on setting 1 is 125 lbs of torque. So please use setting 1. They still ended up over inflating the tires by 40psi.


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Holy cow that's crazy. Only 3 were inflated to 45 . The back passenger side was only at 5 lol. The regional manager said the kid screwed up a few times already and they may let him go. I'm not one to judge anyone but when talking to him he wouldn't look me in the eye and he had tattoos ok his face.
 
this is my biggest fear with tire shops, and I'm due for new ones soon due to improper wear from what I'm assuming was bad alignment from the wrong machine.
 
Man, those are such disappointing experiences.
Good help is truly hard to find these days.
Those so called certifed tire techs can't even do their jobs right.
 
Update:
Picked up truck this morning from rim place. Dropped it off at original place to fix lug only to have them tell me there is nothing wrong with the lug or studs. So frustrating. Now I have no ride back to the other place. So, I found a closer place near my house and dropped it off. He called me and said that in fact one lug was cross threaded. Lol fml. He got it off and truck will be done tomorrow. Anyone else get the road force balance on their truck?
 
I have had no issues with Discount lately, cause I stopped bringing them a vehicle. They aren't capable of doing the job you want, if it's something you care about.

So I take them wheels/tires loose off the vehicle. I clarify and make certain it's understood they are not damaged/bent/edges are perfect before they touch them. I remove my center caps and present wheels ready to go. May sound like overkill, but after damaged wheels and property, an seeing how they shrug it off, you prepare yourself for the worst case scenario, every time.
 
I've heard the tires are out of round (brand new BFG K02 purchased from them 2 weeks prior), the wheel is bent when they took it out of a new box/unwrapped it, cause the drop center was weird and they bent it. That was the first time I had to eat their mistake, corporate told me they just couldn't verify it was their wrong doing, maybe shipping damaged it, ect.

They are snakes, an you somewhat understand in a world where everyone wants something for nothing. I however, still am honest, an I expect what I pay for. So when someone shit's the bed, I don't forget and I rarely return. I just make CERTAIN there is nothing there for them to damage besides the absolute minimum which is the tire an wheel. No caps, no lug nuts, no moron's who can't drive a performance twin disc clutch, so on and so forth.
 
99Runnr said:
...They are snakes, an you somewhat understand in a world where everyone wants something for nothing. ...
Click to expand...
That is an insult to snakes, which are beautiful and fascinating organisms.
But I agree with your sentiment.
There's corrupt,
there's incompetent,
and there's corrupt AND incompetent.
 
Bigmd said:
Good idea. These guys were trying to say they won't balance because of the tire. Or the rim is bent.
Click to expand...



Tell them to deflate and spin the tire 180 on the wheel.
No need for road forcing that's over rated
You just have to know what you are doing to get a tire to ask for less weight or find the heavy spot in the tire.
And it literally takes 10-15 min to replace a wheel stud. What's with this done tomorrow non sense ?
Unless your just giving them the ok to take that long ??
 
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This was the original place that damaged the rim. Basically told me the balance is as good as its gonna get. The road force I read is what needs to be done from what I read. If it takes care of it then fine. If not I'll look at the yokes. It just keeps getting better though, the new shop has wheel almost done but says it could only balance the wheel being fixed because they have no available lift to take all the wheels off. He said car is on jack stands. I said well I don't need it back right away so it's fine , take your time. He responded he will see what he could do. Sheesh wtf!
 
Bigmd said:
This was the original place that damaged the rim. Basically told me the balance is as good as its gonna get. The road force I read is what needs to be done from what I read. If it takes care of it then fine. If not I'll look at the yokes. It just keeps getting better though, the new shop has wheel almost done but says it could only balance the wheel being fixed because they have no available lift to take all the wheels off. He said car is on jack stands. I said well I don't need it back right away so it's fine , take your time. He responded he will see what he could do. Sheesh wtf!
Click to expand...

You have your vehicle at a business that repairs, mounts and balances tires who can't feasibly remove them from a vehicle cause they don't even have a jack and stands to do so? For ****s sake, I'd start pricing your own equipment an stay home where it's safe.
 
Ok got truck back . The owner told me 3 of the tires were in single digits or low double digits on th roadorce machine. The back tire on pass side was a 60. He said tire should be replaced. I should add these tires were used from a company called Best Used Tires. I've used them before with no problems. These tires looked like new take offs with almost full tread. I took it down the highway and the steering wheel shudder is gone. So I will probably leave as is. I almost bought new u-joints just in case , but I held off. So I'm happy the vibration and shimmy is gone. Plus I'm getting reimbursed for this. This is my second vehicle. But since my gf has been using my daily for work, I've been using the truck more. Tomorrow goes in my new sound system then I have to get the valve cover leak taken care of. Second time it has cracked on install.
 
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