Hello, mostly lurker guy here. I have a problem I wanted to see if anyone else has any experience with.
About a month ago some dogs got under my vehicle and chewed the crap out of my 4Runner. I guess they saw (or thought they saw) a squirrel or something run under the front end, and they just absolutely chewed up the soft splash guards, fender liners, etc. Most of that stuff is cosmetic and easily replaced, but unfortunately they also tore the boot off the KDSS strut, leaving it exposed. I went in to get it fixed and got a quote for the soft parts and replacement of the KDSS boot. $1200, only they couldn't get the parts right away so I have been driving it.
A few days ago the dealership called and said they could get the parts, and wanted to bring it back in "just to make sure they order the right parts." The service advisor who wrote up the estimate the first time is no longer there, so the new guy comes up and says the KDSS boot cannot be replaced, the whole strut needs replacing, to the tune of $1700 for the strut plus labor, plus the other parts. Now we're up to several thousand dollars.
When it was $1200 I was just going to pay it myself, but if we replace the whole strut I will have to get insurance involved.
Has anyone run into this before? Can we put a boot on and keep going? Or has the exposed strut been damaged/compromised some way that requires that it be changed? Any opinions/help appreciated.
Thanks,namsag.
About a month ago some dogs got under my vehicle and chewed the crap out of my 4Runner. I guess they saw (or thought they saw) a squirrel or something run under the front end, and they just absolutely chewed up the soft splash guards, fender liners, etc. Most of that stuff is cosmetic and easily replaced, but unfortunately they also tore the boot off the KDSS strut, leaving it exposed. I went in to get it fixed and got a quote for the soft parts and replacement of the KDSS boot. $1200, only they couldn't get the parts right away so I have been driving it.
A few days ago the dealership called and said they could get the parts, and wanted to bring it back in "just to make sure they order the right parts." The service advisor who wrote up the estimate the first time is no longer there, so the new guy comes up and says the KDSS boot cannot be replaced, the whole strut needs replacing, to the tune of $1700 for the strut plus labor, plus the other parts. Now we're up to several thousand dollars.
When it was $1200 I was just going to pay it myself, but if we replace the whole strut I will have to get insurance involved.
Has anyone run into this before? Can we put a boot on and keep going? Or has the exposed strut been damaged/compromised some way that requires that it be changed? Any opinions/help appreciated.
Thanks,namsag.