Well, I went to a dealer in Davis, CA. Had to make an appointment, as they would not do a drive-up. I got there at 7am. I'll just paste what I just posted to Yelp right now and you can see what happened.
I am on a long road trip and I wanted to get my oil changed and my tires rotated. I know the new service interval for my vehicle is 10,000 miles, but I'm doing high-mile days - think 700 at a time - I have been offroad, and I was up to 7,000 miles and have 6000 until I get home. For this reason I wanted to change my oil. I made this clear with the intake person, who was otherwise very professional and competent. I explained my situation. I also made sure they would use full synthetic oil. I requested a new air filter, which I paid for, and it was not cheap. I checked the oil today, three days later, and it looked a bit dirty. I looked again at the invoice and saw they did not do the oil change. I called them up to ascertain that was true. I got a robotic guy who gave me the rap about the 10,000 mile interval. The point is, and I repeat, THE POINT IS that I asked for an oil change and I even offered to pay for it if it was not covered. Somebody screwed up, either the mechanic or the intake guy. What does this mean for me? It means I have to take another half day to find a Toyota dealer on an otherwise busy business trip. It means I have to change my itinerary. It means I have to spend more money. I had been happy with the initial service until I realized today that they did not do the one thing I had requested and really needed to have done. I will not go back there.
