Overlook Graphics

[5280 TRail-Runner]

I️ went on FB and posted about poor customer service on 10 separate posts on their wall....some contacted me with in 10 min. I️ got an email and multiple FB messages. Apparently the owner of the company is military along with multiple of his employees. They have some workers on TDY (Schools or at different posts than their home post for training), and a few on deployment. Being in the military myself I️ understand the hassle that can be but suggested to him to make a second automated email that is sent when you purchase an item and they will be short staffed due to training. I️ don’t think most people are upset with the time it takes to get the product at, more so the lack of communication and being left in the dark.


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First off, thank you for your service and thank you to the owner for his services as well but thats still not an excuse. I'm not trying to bash them because of what happened between us as that is in the past. If anything, being military, you would figure they'd be more organized and have a better system in place. And if the owner is to busy to handle the day to day operations and can't oversee things, hire someone to help. I know of 1 man and 2 man teams that provide better customer service and communication than most corporate companies.

 

[ECUDrummer]

Received refund from company.

 

[BCZECH]

Well, i should be receiving my decals in a day or so. Communication has been decent. Did have to talk to him via fb messenger.


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[BCZECH]

If I would have known about this company, i wouldn’t have ordered.


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[huntha10]

Ordered mine at the end of October and received them in Feb. I wouldn't use them again. And the decals didn't stick. So I ended up pulling them off.

 

[BCZECH]

So, I saw that my package had been awaiting shipment since the 12th. I call to figure out whats up. He says USPS wouldn't accept the package because of the weight, and he had sent a different package, with a different tracking #. He would send me the new #, which he didn't. Today, I see that the original tracking # is on it's way here.
Basically, he forgot to send the package after he prepared it, and lied about it, allegedly. I was charged shipping. Should I try to get it refunded?

 

[[email protected]]

So, I saw that my package had been awaiting shipment since the 12th. I call to figure out whats up. He says USPS wouldn't accept the package because of the weight, and he had sent a different package, with a different tracking #. He would send me the new #, which he didn't. Today, I see that the original tracking # is on it's way here.
Basically, he forgot to send the package after he prepared it, and lied about it, allegedly. I was charged shipping. Should I try to get it refunded?

Did you pay for expedited or overnight shipping?

I placed an order on the 12th as well. His site said delay due to a delay on supply side. I ordered matte black decal.. shipped out today.

I am not worried about 6 days for them to ship out decals... this is not Amazon. If it was so time sensitive, you should use local vendors.

 

[Tisoy281]

So, I saw that my package had been awaiting shipment since the 12th. I call to figure out whats up. He says USPS wouldn't accept the package because of the weight, and he had sent a different package, with a different tracking #. He would send me the new #, which he didn't. Today, I see that the original tracking # is on it's way here.
Basically, he forgot to send the package after he prepared it, and lied about it, allegedly. I was charged shipping. Should I try to get it refunded?

I had the same issue, but over a year ago. I was sent tracking on a package that was never sent. I called to complain about the shipping time and ask why my tracking still showed the package was processing after 2 weeks. 2 Weeks later I get another tracking number stating their sending out another set, and when the other set shows up to keep them. Well.... These jackasses used the same tube, with the old tracking number still on it, and slapped a new tracking number on it. So... At this point, I see BOTH packages tracking to my house. I looked, and ONE was delivered. I went to the post office to see where the other one was, as it showed BOTH had been delivered... I spent half a day arguing with the post office, both in person and over the phone, just to realize later that they never sent the ****ing thing in the first place. Sad to see they're still practicing the same shitty business ethics.

 

[BCZECH]

I had the same issue, but over a year ago. I was sent tracking on a package that was never sent. I called to complain about the shipping time and ask why my tracking still showed the package was processing after 2 weeks. 2 Weeks later I get another tracking number stating their sending out another set, and when the other set shows up to keep them. Well.... These jackasses used the same tube, with the old tracking number still on it, and slapped a new tracking number on it. So... At this point, I see BOTH packages tracking to my house. I looked, and ONE was delivered. I went to the post office to see where the other one was, as it showed BOTH had been delivered... I spent half a day arguing with the post office, both in person and over the phone, just to realize later that they never sent the ****ing thing in the first place. Sad to see they're still practicing the same shitty business ethics.

Well this is probably the case, unless he re-used the tracking label for another order that was sent out. The shipping info doesn't show what address it's going to.

Did you pay for expedited or overnight shipping?

I placed an order on the 12th as well. His site said delay due to a delay on supply side. I ordered matte black decal.. shipped out today.

I am not worried about 6 days for them to ship out decals... this is not Amazon. If it was so time sensitive, you should use local vendors.

He had mine ready on the 12th, and called me to let me know that it was being shipped out. Ordered on the 5th, and now I'm not going to get it until the 21st. It's only 9 bucks shipping, but it's shipping I paid for that was delayed do to negligence, allegedly.

 

[Tisoy281]

Well this is probably the case, unless he re-used the tracking label for another order that was sent out. The shipping info doesn't show what address it's going to.

No, he labeled my package and let it sit for 2 weeks. After me calling and complaining, they threw an extra flag into the same package that was sitting there, slapped another tracking number on it, and shipped it out. I received the tube with BOTH tracking numbers. The original tracking number they gave me in the beginning, and the tracking number when they said they were sending an extra one out since the other one "never got to me".

 

[BCZECH]

No, he labeled my package and let it sit for 2 weeks. After me calling and complaining, they threw an extra flag into the same package that was sitting there, slapped another tracking number on it, and shipped it out. I received the tube with BOTH tracking numbers. The original tracking number they gave me in the beginning, and the tracking number when they said they were sending an extra one out since the other one "never got to me".

Yeah, I'm saying this is probably what happened. It set for almost a week, after calling, the day later that label is shipped(probably with a new label on it). We'll see when I get it.

 

[blue4runner778]

Really

So I order my decal on 3/31 and i got in two days and then my friend order his and got it in a week with a extra decal. Same model 4runner 5th and we purchase between sale event and still got it in less then a week.
_______________________________________________________________
:sing:

It has been two weeks and I love the decal perfect and looks awesome the only thing is in the general shape of the window and had to a trim it. Sticker design needs improvement.
______________________________________________________________
I order shxt off ebay and amazon and it took other companies almost two weeks. So overlook is good in my book. I seen other t4r members with the same decal from overlookgraphics and only heard results from them on Facebook and Instagram. I read story's from other members about lates order but then reading in to comment i seen members call them out. I starting to think this tread is a bunch of BULLSH*** Just other person ( with some Hate ) that has no time to waste .
_____________________________________________________________
If one or two people have problems with that company or any company they should take it up with the company not write blog post about it :rofl:
_____________________________________________________________
I love decals from overlookgraphics and gold bless America

 

[Tisoy281]

So I order my decal on 3/31 and i got in two days and then my friend order his and got it in a week with a extra decal. Same model 4runner 5th and we purchase between sale event and still got it in less then a week.
_______________________________________________________________
:sing:

It has been two weeks and I love the decal perfect and looks awesome the only thing is in the general shape of the window and had to a trim it. Sticker design needs improvement.
______________________________________________________________
I order shxt off ebay and amazon and it took other companies almost two weeks. So overlook is good in my book. I seen other t4r members with the same decal from overlookgraphics and only heard results from them on Facebook and Instagram. I read story's from other members about lates order but then reading in to comment i seen members call them out. I starting to think this tread is a bunch of BULLSH*** Just other person ( with some Hate ) that has no time to waste .
_____________________________________________________________
If one or two people have problems with that company or any company they should take it up with the company not write blog post about it :rofl:
_____________________________________________________________
I love decals from overlookgraphics and gold bless America

Go home. You're drunk...

 

[Knuckledragger]

Not sure what is going on with these guys. I ordered 2 flag decals for my 5th Gen. I received 2 different types of vinyl and wasn't very thrilled. I forget how I got through to them because it took some effort, but I did. After contacting them I received 2 more flag decals in the mail literally 2 days after contact. I then received another 2 decals 2 weeks later.

I only used one of the flags, and I stuck it to the inside of the window. I like the way it turned out. Its noticeable, and it doesn't stick out like a sore thumb.

 

[Soneill]

Not sure what is going on with these guys. I ordered 2 flag decals for my 5th Gen. I received 2 different types of vinyl and wasn't very thrilled. I forget how I got through to them because it took some effort, but I did. After contacting them I received 2 more flag decals in the mail literally 2 days after contact. I then received another 2 decals 2 weeks later.

I only used one of the flags, and I stuck it to the inside of the window. I like the way it turned out. Its noticeable, and it doesn't stick out like a sore thumb.

They are supposed to go on the outside

 

[Cndnmax]

The only sent half my order and never responded to my emails or phone calls. Don’t bother with this company.

 

[Oregon1]

The only sent half my order and never responded to my emails or phone calls. Don’t bother with this company.

My order from a few months ago never arrived - said it shipped, never made it, said shipped again, never made it.

 

[Knuckledragger]

They are supposed to go on the outside

Yes. I know they are. I just wanted to do something different. Here are some pictures.

 

[Soneill]

Yes. I know they are. I just wanted to do something different. Here are some pictures.

To each his own. But if you do take them off the tint is probably going to go with it.