Review of several Portland, OR dealers...

[dsimonl]

Keeping the thread going.....
I started my search for a tep kdss. Contacted internet sales at Gladstone Toyota. Nice, responsive fellow told me to come in. Set me up with a really knowledgable salesman who let me test drive the truck, and then we started nogotiating. Got nowhere. The invoice price they show is inflated, and they add a bunch of useless dealer markup items to the cars to jack up the price. I made a fair offer based on Truecar regional values, and they rejected it. They let me walk out without compromising -- which is fine. I'll keep looking and leave my money with another dealer.

 

[Adkid]

Keeping the thread going.....
I started my search for a tep kdss. Contacted internet sales at Gladstone Toyota. Nice, responsive fellow told me to come in. Set me up with a really knowledgable salesman who let me test drive the truck, and then we started nogotiating. Got nowhere. The invoice price they show is inflated, and they add a bunch of useless dealer markup items to the cars to jack up the price. I made a fair offer based on Truecar regional values, and they rejected it. They let me walk out without compromising -- which is fine. I'll keep looking and leave my money with another dealer.

At least you didn't have the experience I had with them years ago when the cash for clunkers program was ongoing. We wanted a RAV 4 with a trade. Anyways, the salesperson was nice enough, but when we got to hammering out the price, the manager asked where I got such a ridiculous price from. When I showed them the print outs from KBB, Edmunds, etc, he started using profanities loudly in the showroom and accused me of trying to rob him. He told me to get out and never come back to his dealership.

I've dealt with pushy sales people before, the this one took the cake. I can see that salesperson's face react in horror as this was unfolding. As I left, the salesperson apologized profusely for the encounter.

1 week later, the had the audacity to call me at home to see if I still had interest in the RAV4. When I reminded them of my experience with them, they told me that they did hae a rogue employee who is now fired and not working for them anymore. Needless to say, I haven't bought another car from them since and will not buy my new 4Runner this year from them either.

 

[dsimonl]

I had a great experience at Ron Tonkin this weekend. Bought a car from the internet director. It was the smoothest, nicest car transaction I've ever had. The whole team was impressive, and no BS. We got a good price and were treated well.

 

[Adkid]

Here's been my experience so far with my 4R search.

Signed up for the Costco program and got a message that stated Ron Tonkin was their dealer and someone from Tonkin would get a hold of me for a test drive and find out about the price. 2 weeks past and no contact from Tonkin. They sent me a survey asking my experience with the Costco program at Tonkin. I replied that I did not make contact with them.

Wilsonville Toyota had the 4R in stock, but their "no bull" price was $1500 more than what it should be. I didn't try to negotiate with them.

Vancouver Toyota did not have an SR5 with the 3rd row seats that I wanted, but had a reasonable price.

Worked out a deal with I-5 Toyota for a better price then I could get at Vancouver Toyota.

 

[Wristl355]

thanks for taking time sharing this and informing us
We've been there for 1yr and done business with them, can't complain

 

[PDXgroot]

Hi all, I just recently put a deposit down on a 2016 Trail Premium at Beaverton Toyota (as yet to be delivered).

Initially I thought I'd get a Costco quote for the Trail or Trail Premium, but Costco reported back that there were zero dealers in the entire Portland area that would give me a Costco quote for that trim.

I decided to take the family over to Gladstone Toyota to test drive a Trail that they had on the lot. The salesman was very nice but when we got into the showroom to get a price they started to give me the sales management shuffle and drag their feet on a quote. I told them I really wanted the Premium with kdss. They told me due to the very high demand for that trim it would be difficult to obtain. They did find one I could reserve but the initial quote they shot me was $1500 over MSRP. approaching $44k.

I didn't bother to even negotiate on that and walked out.

I looked up every dealer in the greater Portland area and nobody except Vancouver had a Premium on the lot (that I could find) Vancouver only had red which is a no go for my wife. Of the dealers I actually talked to a salesperson nobody would give me a price for the premium over the phone or internet. Every one of them told me they would have to reserve from the manufacturer inventory.

Finally just for fun a looked up the Costco quote for a premium in Seattle. King city called me back with one car they could find in the area, but would only give me the Costco quote in person. After about a week of back and forth, explaining I am a willing buyer but unwilling to drive up without a least a price quote, the did sent me their Costco quote. That quote was about $1500 under MSRP.

I decided to drive to Beaverton because they had 2 in route from japan but they would not give me a detailed quote or options list over the phone. After driving down there, the price they quoted me was under the Costco price that I got from King city. They would not negotiate price and I was not financing and I did not have a trade in. I accepted the price as it seamed like the most reasonable offer I was gonna get in the car within 200 miles or so. And it was within my price expectations and budget.

Not sure about their service However. I would really like to settle on a Toyota service department near me SE Portland. Sounds like Vancouver might be worth looking at.


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[TheExtra404]

Man, I have been looking into a premium 4Runner and have run across what most of you guys have in regards to dealerships around here.
ugh
I am glad I saw this thread that does show that my experience with these stealerships is not uncommon. I shall keep looking and hopefully I will find something reasonable soon.

 

[alex2074]

If you don't have the time or the inclination to deal with these dealerships, consider a broker. I used a guy at AAA. I told him what I wanted and he found it. He is well known at the dealerships and wont get screwed over like the rest of us (or at least not as bad). Granted, the broker service is not free if you end up buying through them. My broker knows all about the local dealerships and pretty much agrees with everything on this post. In addition, he says to never buy the dealer warranty. AAA offers an extended warranty that is cheaper and has a lot more coverage. When you finally purchase the car, it only takes about half an hour.