Shockwarehoure.com Bad Experience

[PitbullRescuer]

Well, today marks 1 month since I ordered my Bikstein 5150's from shockwarehouse.com. After about 2 weeks I call, I'm theyre out of stock. Okay. Call back a week later, they're still out but well have them this week. Call at the end of the week, they'll ship on Monday 7/9.

Still haven't shipped, nobody is answering the phone and my two emails haven't been returned. Needless to say wouldn't recommend anyone use them. I got an email from another member who had the same experience with them. I'll let him chime in if he reads this.

 

[revenantdead]

I managed to break the stem off my OME nitrocharger on my 3rd gen 4runner. wanting to go with something closer to the Sonoran Steel 1.2 package i rustled up some new coils and proceeded to search out springs. i found the best deal for a set of Bilstein 5150's on shockwarehouse.com.

Problem is that i placed the order on June 5th and was told they would be arriving in 5-10 business days. 1 to 2 weeks. on the 11th business day i shot them an email. no response. a few days later i left a message on their machine. no response. a few more days, another call and nothing. now it's been more than a month since i order my products and i got an email YESTERDAY july 11th that the order was shipping by the end of the business day and i could expect them by friday. TERRIBLE CUSTOMER SERVICE.

 

[ARK_SWAMP_RIDER]

I have to agree....although I've never bought from them. A while back I was buying shocks and contacted them with a few questions before finalizing my order. I never received a response and decided it was not worth the hassle so I purchased from a different vendor.

 

[gaterose]

Sad to hear as they have good prices

I ordered my 5100s from them (August, 2010) and they arrived pretty quickly and at least $20 less than anywhere else, and at that time no one else had them in stock. They responded to my email (making sure they were in stock) pretty quickly too... or maybe I called.

Guess they get sketchy when they're low on products.. Or maybe they've gone down the hole since I bought from them.

 

[PitbullRescuer]

Unf*cking believable! Just got someone on the phone there, apparently even though I was told the shocks were in stock last week, they were just waiting on the adapters, now they tell me Bilstein discontinued the 5150 in the length I need. So they can't get them for me.

I wound up taking the last two 5125's they had in stock in my length. I asked them to make a concession for me given all the hassle to which they simply told me no. There's nothing they can do but they're sorry about all this. DON'T EVER ORDER FROM THESE GUYS!

 

[KidVermicious]

Sad to hear as they have good prices

Probably because they don't pay any employees and don't actually stock any product.

 

[azshtr]

Probably because they don't pay any employees and don't actually stock any product.

Yep,

Lots of shops like this just have product drop shipped. All they do is have an account and place an order for you.

 

[PitbullRescuer]

Just cancelled my order. Called yesterday, after I was told last week my shocks were in but the adapters weren't, I was told that my shocks are not in and that Bilstein discontinued them. So, I switched it to 5125's. They send me an order confirmation and the adapters aren't on the new order. I call back. "Oh yeah, can't use those adapters on the 5125's, we'll find you another set." Get an email back from them, "you'll have to call Bilstein yourself to see what will work." F*ck that! I cancelled it and placed an order today with Sonoran Steel for: Adjustable Track Bar, Brake Lines, Diff Drop and Tokico Black LC shocks.