You can submit a request from the SnapOn website to have a dealer come by your shop. Additionally, most dealers list themselves in the local phone books --- so you may be able to contact them that way. I just spoke with my dad .... for small items (broken ratchets and what not) he could get you that part. But -- when things on toolboxes break, the dealer is going to have to get the part for you and get the broken one back.