Southern Style Offroad Bumper Experience

[STX4Runner]

To be fair, he was asking for it. Guy has been a forum troll for a while and he will usually resort to his method of childish name calling. I think he was banned for a brief time before as well. The guy is a wannabe [MENTION=81573]Stifler[/MENTION] just not as funny or helpful. If we can all remember those days LOL

I've been on here a long time and remember him. Lots of old members from back then that I miss.

 

[Saker]

Lots of us still around remember [MENTION=81573]Stifler[/MENTION]!

He did it with a lot more finesse.

 

[EddieV4runnin]

Stop being soft, just rattle can it! It’s a bumper, it’s going to get banged up on the trails (insert eye roll).

I swear, the flat brimmed trucker hat wearing, monster drinking asshats in here defending SSO and other vendors every time someone shares their experience is ridiculous and pathetic. It’s like if you don’t just spray paint it, you somehow lose street cred with all the posers, acting all hard like they’re “real off roaders”. If any of these SR5 driving Chads in here jerking off SSO had a similar experience as the OP, and had to wait 9-10 months for a bumper, they would be *****ing and moaning and calling out SSO....how ironical

I did have a similar experience, CBI in my case. When the truck driver brought it off the truck I could see where something banged up against the corner and chipped the powder coat along with a slight bend. It had been 8 months since my order was placed and didn’t feel like waiting another 8 months to get a replacement. It was clearly the shipping company’s fault. Took a rattle can to it and moved on, I understand the standards of others may be higher than mine, but would the juice have been any better if I had squeezed harder??

 

[bring_it_on]

Good takeaway here to ensure you read the seller terms prior to picking a product. This isn't buying from Amazon. Some vendors may prefer to keep customers first even if it means eating up the cost. Others not so much, and for them their obligation ends once the product is in the hands of the delivery service (over which you may or may not have a choice) and any damage repair or compensation is going to be contingent upon approval of funding from the shipper. I don't have a problem with that TBH. If a seller aspires for that level of customer service and clearly states that this is their standard then I don't see a problem. You make a value call based on the quality of the product, CS, availability etc so its just one additional consideration (though most of us probably don't pay as much attention to it as we should).

Great that SSO offered to refund the cost of PC. Again, the process they followed was clearly stated and is consistent with the CS they want to offer so I don't think the problem is there. Bummer that it's a bit dinged up but just touch it up and have someone fix the minor issues and enjoy it on the trail. If used, this isn't the first ding its going to take.

 

[LeekT4R]

Has the op fixed and mounted the bumper yet? Or has he spent the majority of the week complaining online?

 

[Speedsurfer]

I just want to close the loop on this thread. I have been in touch with Lee with SSO and accepted his previous offer of powder coat fee reduction and touch up kit. I think all of this stemmed from miscommunication and other than a lot of time going by (expected given current conditions) SSO did a good job with everything.

 

[gr8car]

SSO Slim hybrid bumper install

Just got my bumper from SSO and had it installed with a 30” light bar….my favourite mod. A great product and great customer service.

 

[Trygve]

meh. they have justification. :shrug: people forget what it takes to run a business.

Ordered full skids from CBI in February, they showed up in April with the rear crossmember bracket bent. I contacted them, they set up return pickup for the damaged part and had a new one to me in two weeks. Just throwing it out there.

 

[2024TRDPRO]

SSO Convinced Me

I know this is an old thread but SSO's response has convinced me not to purchase any of their products. Through all of my research I have not found a company that flat blames the shipper and doesn't correct the problem immediately. Putting a disclaimer in your terms of sales does not release you from delivering the undamaged product your customer paid for... All companies / vendors are responsible for their product until it arrives to the customer in perfect condition.

 

[XH558]

I ordered one, too. 2023 TRDpro. Had to be patient about arrival time. One mounting tang was bent inward but can be readily pulled straight. This is not uncommon with the SSO bumpers. Had mine Line-Xed before mounting. I like it but it will not take the biggest Harbor Freight winch cleanly.