I had recently purchased an Icon stage 2 lift from total automotive performance (T.A.P), and the experience was really good! My shipment came extremely fast. After I ordered my suspension through them, I ordered a few other small parts directly from ICON. Since I am local to ICON, I thought my order would be fast. It was not. ICON dropped the ball big time. I ordered a part on Saturday, no response to my order being processed... According to their shipping policy, It should have been completed to ship by Wednesday. So on Wednesday I call to ask if I can do a local pickup, only to be told the parts actually backordered and won't be available for 3+ weeks.... Uhh what? Why was I not told this. Why does ICON's website not say out of stock. Why did I have to call and find out whats going on? I canceled my order immediately, and called T.A.P back to see if they could help me. They started jumping through some difficult hoops, and sure enough within 10 minutes they had my order ready for two day delivery. I could not be happier with the way this company has handled my dilemma. I will definitely be returning to these guys to purchase all my needs. Thanks again,
T.A.P
T.A.P
