Cubslover
New member
What a complete group of moronic, inbred idiots.
My wife and I bought a 2010 Tundra Rock Warrior AND a 2010 Camry LE last november.
The Camry we still have.
My wife setup the automatic payment for September online for the Tundra, but selected the Camry account when setting it up (honest mistake). We had our baby on the 12th and the payment was setup for the 13th (A few days before the due date).
I traded the Tundra in for my 4Runner on 9/23. When I traded it, we were just a couple days past the payment due date (never paid it as we were going to trade it in anyway), but well within the grace period. I emailed Toyota to tell them of the trade and they'd be recieving payment from "such and such" and that my wife had made a payment on the Camry in the amount that we normally pay on the Tundra, but we weren't changing it because the Dealer gave us full payoff on the truck. (extra payment on the Camry)
12-13 days go by, Toyota still hadn't recieved payment/payoff. Not my problem. Apparently someone at TFS saw the "mistake" and flipped the large payment on the Camry to the Tundra account, the next day, the dealer payoff came in. Account was a couple days late so there were $40-50 in late charges, all if it was paid from my "payment getting moved" and the payoff, and the account was closed.
We make the Camry payment in October (they still showed we had a smaller payment because our last payment was bigger than normal). So we paid the smaller amount, the amount they gave us.
We get called from TFS that we're behind $800+ suddenly. ($500 payment was moved over and removed from the account)
I talk to them for hours explaining the issue, no one understands or they can't do anything because the Tundra account is now closed. FINALLY, I get into customer service. A guy there, really nice, finds the mistake, says there is a $430+ overpayment and I can get my refund by check or transferred straing to the Camry account. I just ask him to move it to the account because that is where I wanted it in the first place, the $50-60 missing is fine, I'll pay it on my next payment. He said it was a done deal and I hang up the phone.
The Collection calls stop, for one week. I get a call today, I owe $800+. WTF! I talk to them, they examine the account and read notes to me. They found the amount, but now they're saying ALL of the $500 was used to close the account.
(29,093 - dealer payoff + 500ish) - (Actual Payoff, 29,093 + late charges) = +$430ish I've already been told this by one CS rep.
Is it time to contact a Lawyer? We had our kid and have Thousands of dollars in medical bill, I'm not throwing them another $500 for their mistake.
My wife and I bought a 2010 Tundra Rock Warrior AND a 2010 Camry LE last november.
The Camry we still have.
My wife setup the automatic payment for September online for the Tundra, but selected the Camry account when setting it up (honest mistake). We had our baby on the 12th and the payment was setup for the 13th (A few days before the due date).
I traded the Tundra in for my 4Runner on 9/23. When I traded it, we were just a couple days past the payment due date (never paid it as we were going to trade it in anyway), but well within the grace period. I emailed Toyota to tell them of the trade and they'd be recieving payment from "such and such" and that my wife had made a payment on the Camry in the amount that we normally pay on the Tundra, but we weren't changing it because the Dealer gave us full payoff on the truck. (extra payment on the Camry)
12-13 days go by, Toyota still hadn't recieved payment/payoff. Not my problem. Apparently someone at TFS saw the "mistake" and flipped the large payment on the Camry to the Tundra account, the next day, the dealer payoff came in. Account was a couple days late so there were $40-50 in late charges, all if it was paid from my "payment getting moved" and the payoff, and the account was closed.
We make the Camry payment in October (they still showed we had a smaller payment because our last payment was bigger than normal). So we paid the smaller amount, the amount they gave us.
We get called from TFS that we're behind $800+ suddenly. ($500 payment was moved over and removed from the account)
I talk to them for hours explaining the issue, no one understands or they can't do anything because the Tundra account is now closed. FINALLY, I get into customer service. A guy there, really nice, finds the mistake, says there is a $430+ overpayment and I can get my refund by check or transferred straing to the Camry account. I just ask him to move it to the account because that is where I wanted it in the first place, the $50-60 missing is fine, I'll pay it on my next payment. He said it was a done deal and I hang up the phone.
The Collection calls stop, for one week. I get a call today, I owe $800+. WTF! I talk to them, they examine the account and read notes to me. They found the amount, but now they're saying ALL of the $500 was used to close the account.
(29,093 - dealer payoff + 500ish) - (Actual Payoff, 29,093 + late charges) = +$430ish I've already been told this by one CS rep.
Is it time to contact a Lawyer? We had our kid and have Thousands of dollars in medical bill, I'm not throwing them another $500 for their mistake.
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