loko ino
New member
Called them last week to schedule an appointment for the 50N recall on my 93 T4R. Got here at 8am and sat in the service line for an hour just to hear the service guy say a)it will take all day vs. the hour they told me on the phone b)it is a part replacement and not an adjustment like they told me over the phone and he doesn't know if they have the upper steering arm....
Needless to say I was a little hot about this, but stayed calm. The guy helping me is the assistant service mgr. Started chatting him up about my old 4R and how it would last longer than the new crap built today, he tells me he has a 1972 FJ with 300K on it...nice. We talk it up while he is doing my paperwork, then decides to call the parts folks. Turns out this dealership keeps more parts on hand then any other dealership in the Central Valley. He is on the phone pushing them to search and after about 15mins they find the part.Keep in mind,they are remodeling so they are searching visually for this part because they have not inventoried the old stuff yet.Then he tells me he is expediting the order and should be done in about an hour!
Needless to say, for free service, I am pleased with Toyota of Clovis at this point.No idea how many times I will come in for paid stuff but better chance of it after this morning, if I do get out in about an hour.
Thanks Nick Tousounis!
Needless to say I was a little hot about this, but stayed calm. The guy helping me is the assistant service mgr. Started chatting him up about my old 4R and how it would last longer than the new crap built today, he tells me he has a 1972 FJ with 300K on it...nice. We talk it up while he is doing my paperwork, then decides to call the parts folks. Turns out this dealership keeps more parts on hand then any other dealership in the Central Valley. He is on the phone pushing them to search and after about 15mins they find the part.Keep in mind,they are remodeling so they are searching visually for this part because they have not inventoried the old stuff yet.Then he tells me he is expediting the order and should be done in about an hour!
Needless to say, for free service, I am pleased with Toyota of Clovis at this point.No idea how many times I will come in for paid stuff but better chance of it after this morning, if I do get out in about an hour.
Thanks Nick Tousounis!
