Toyotapartsdeal.com Sucks A$$!

[CRB Racing]

I usually order parts from Toyota of Dallas and had never had a bad experience other than the woman that answers the phone when you call is kind of rude, but absolutely no issues with any part I have ordered.
On my previous order I shopped around a bit and found guys were ordering from Toyotapartsdeal.com and they ended up being about $30.00 less for LBJ, bolts and TRD center caps.
I received the parts about a week later and the packing is so bad I am at loss for words. The parts were just thrown into a shipping box with absolutely no packing material what so ever.
The center caps are beat to $hit, Im sure the LBJ are still ok, but why chance it when my wife drives the T4R these will be going on.
I emailed them pics of the box, lack of packing and damage. Still waiting on word from them if they will replace the parts.

 

[m0ist]

To me, it looks like USPS is the one that sucks the A$$ lol

 

[CRB Racing]

To me, it looks like USPS is the one that sucks the A$$ lol

Look at the 2nd pic. With 2 heavy lower ball joints in a cardboard box and no packing material to keep them from moving around and damaging the contents, let alone the box.

 

[T4R2014]

To me, it looks like USPS is the one that sucks the A$$ lol

If you’ve watched Seinfeld you’d know that you aren’t supposed to trust USPS anyway. Complain and see how they resolve this. Maybe they’ll hook you up.

 

[Heyduke]

I got several hundred dollars worth of parts from them like that too, ball joints, oil filters, sparkplugs and a bunch of other stuff all just scattered in a large mostly empty box like a tossed salad.

Broke 2 plugs and dented one oil filter.

No orders from me since...

 

[LittleCaesar]

They used to be good when they weren't in an OEM parts conglomerate that sold other OEM manufacturers parts. Now, why should they care.

Nothing worse than a business merger that takes something good and manages to screw it up royally.

 

[CaboRunner]

Good to know. Stay away from onlinetoyotaparts.com also. It took me 6weeks and getting PayPal involved to get my $300 refund after I returned the wrong parts they sent me.

 

[CRB Racing]

So today I found out that they are only order takers and not an actual dealership or shop. They just take the order and it’s shipped by a third party. I couldn’t get any information as to who.

 

[JayRolla]

Camelback Toyota has always done me well and usually cheaper than most.

 

[T4R2014]

Ok, so are they resolving it? Nothing wrong with big business if done right. Look at Amazon.

 

[Mark_BC]

Ok, so are they resolving it? Nothing wrong with big business if done right. Look at Amazon.

Amazon loses money every year. Hard to believe but true. Their recent purchase of Whole Foods may be providing some cash flow. Their motto should be "We lose money on every sale, but we make up for it with volume!!"

 

[Bossman]

If you’ve watched Seinfeld you’d know that you aren’t supposed to trust USPS anyway. Complain and see how they resolve this. Maybe they’ll hook you up.

Broken during shipping …. make the post office pay … it's a write-off!

https://www.youtube.com/watch?v=XEL65gywwHQ

 

[CRB Racing]

Ok, so are they resolving it? Nothing wrong with big business if done right. Look at Amazon.

I emailed pics at their request 2 days ago. I’m still waiting for a reply.

 

[gamefreakgc]

I emailed pics at their request 2 days ago. I’m still waiting for a reply.

Contact USPS for a shipping claim.

 

[spartacus]

Amazon loses money every year. Hard to believe but true. Their recent purchase of Whole Foods may be providing some cash flow. Their motto should be "We lose money on every sale, but we make up for it with volume!!"

amazon last eleven quaters have been extremely profitable including 1.9 billion record holiday sales in 2017. Amazon deliberately keeps it's share of the magrins really low because the volume is what drives profits plus the cash cows are IT, cloud services and media.

"Look at the 2nd pic. With 2 heavy lower ball joints in a cardboard box and no packing material to keep them from moving around and damaging the contents, let alone the box.

I order from toyota parts deal quiet a lot and their packing is not good but their prices are probably the lowest and shipping time is pretty good. it seems like your package was not properly packaged and usps tossed it around. you should definately get new parts or a refund.

 

[HiLife]

I emailed pics at their request 2 days ago. I’m still waiting for a reply.

Been there, did that.
You could file a claim with the usps but, they will most likely say the box wasn't packed right (no packing filler in the box) and might deny the claim.
Your best bet is to make toyotapartsdeal resend the caps.
It's just sad how the Hawaii shipping companies treats the customers packages.

 

[CRB Racing]

I plan on calling TPD tomorrow to see what’s going on with my claim. I’ll be nice for now. If they start back pedaling, I’ll call my credit card company and get a refund that way.

 

[Hepar]

Amazon loses money every year. Hard to believe but true. Their recent purchase of Whole Foods may be providing some cash flow. Their motto should be "We lose money on every sale, but we make up for it with volume!!"

That was true when they were first getting going. He actually told his first investors that it would be several years before they ever turned a profit. But that was then. They are extremely profitable now.

https://money.cnn.com/2018/04/26/technology/amazon-earnings/index.html

 

[mtbtim]

Camelback Toyota has always done me well and usually cheaper than most.

I use them for most of my parts needs as well and have had good luck with them. I have had things arrive damaged like a trans filter and most recently a wheel bearing but they are great about getting you a replacement out very quickly and give you zero grief about it. They are also helpful over the phone. If you have questions about a part you need, call and ask for Jorge. He actually introduces himself as George over the phone. Jorge handles the online sales.

 

[TheDurk]

I use them for most of my parts needs as well and have had good luck with them. I have had things arrive damaged like a trans filter and most recently a wheel bearing but they are great about getting you a replacement out very quickly and give you zero grief about it. They are also helpful over the phone. If you have questions about a part you need, call and ask for Jorge. He actually introduces himself as George over the phone. Jorge handles the online sales.

I used to use Camelback, but the shipping times to the East coast are brutal, unless you pay for air. I switched to Toyota, Scion, Honda, Nissan and Hyundai Parts | parts.conicellitoyotaofconshohocken.com which is Conicelli Toyota of Conshohocken PA. The url is "partznet.com." They will match Camelback including shipping and sometimes are cheaper right off the bat. Packing is good enough I have yet to request a return, but I'd bet they would do that well, too.

If you are on the East Coast, give them a try.

P.S. Maybe Jorge is Brazilian. In Portuguese, Jorge is pronounced "George."