GrantK
New member
Reminds me of the saying... "Do not feed the trolls"
Truck died on side of the road
- Thread starter Okki
- Start date
Reminds me of the saying... "Do not feed the trolls"
Johnny Utah
New member
I took my SR5 in for its 10,000 mile oil change and 'check up' yesterday and asked the dude to just confirm for me that my truck wasn't affected for TSB that OKIE mentioned earlier in this thread. My VIN number was indeed in the range that was mentioned. I gave him the TSB number, the guy was a real A-- Hole about it the entire time, when all i wanted was for him to have the guy working on my truck, to confirm/or deny that my truck is affected by the TSB. How hard is that? Just give me some confidence and reassurance that my truck is fine, and not affected by the TSB.
Anyway, the guy basically said that the truck has to throw the error messages for the problem to be confirmed, or even acknowledged. I guess he could have and should have been nicer about the entire situation. I know he was an 'assistant manager' at the Koons Toyota, in Tysons Corner, VA
Ironically, this is the 3rd time I've taken my truck there, because it is close to work, and every time i walk away mad at that same guy and i feel like he just isn't trustworthy at all, I definitely am done taking my truck to Koons Toyota in Tysons. The guy doing the actual work on my truck was nice and i trust him, i just can't trust the dude up front. Great customer service right? He is probably just conditioned to be a di*k to customers because he has had to deal with irate and needy customers for 20 years.
So basically, if you bring you truck in and ask about the TSB without the error codes or the car stalling, the guy may or may not be a **** to you.
/end rant
Anyway, the guy basically said that the truck has to throw the error messages for the problem to be confirmed, or even acknowledged. I guess he could have and should have been nicer about the entire situation. I know he was an 'assistant manager' at the Koons Toyota, in Tysons Corner, VA
Ironically, this is the 3rd time I've taken my truck there, because it is close to work, and every time i walk away mad at that same guy and i feel like he just isn't trustworthy at all, I definitely am done taking my truck to Koons Toyota in Tysons. The guy doing the actual work on my truck was nice and i trust him, i just can't trust the dude up front. Great customer service right? He is probably just conditioned to be a di*k to customers because he has had to deal with irate and needy customers for 20 years.
So basically, if you bring you truck in and ask about the TSB without the error codes or the car stalling, the guy may or may not be a **** to you.
/end rant
homeyclaus
New member
I know that guy, and had it out with him about a TSB on my '04 Matrix. He gets pretty huffy when he gets told something he doesn't know better than you.
I used to work on Westwood Center Drive, so it was the closest by far, and they didn't break stuff (and get huffy) like Alexandria Toyota did.
Johnny Utah
New member
I'm trying to decide if i want to complain to his manager or not. Seems like it would be a real pain. And would they do anything?
homeyclaus
New member
Not worth it. What are you going to say? That he was being a prick?
The best thing to do is to give him a bad review if Koons still bothers, and the next time he gets assigned to be your service advisor, say to them "no thanks, I'd like someone else."
An entertaining tangent: When all the parts of our bodies got together to decide who was going to be boss, they all laughed when the a**hole piped up. But you know, when it clamped up, the heart wasn't beating so well, the brain wasn't thinking so well, and the feet did not feel like moving. The moral of the story: you have to be an a**hole to be boss.
A dash of piper
New member
Special warranty for throttle
Hey all,
Your posts on this topic helped me look further into the problem. My 2010 4runner limited stalled of and threw some lights on Sunday similar to others. The dealer pulled codes p2111, p1603, and p1605 today, requiring a new throttle body at $1315 plus tax. Talked with my brother and decided it was worth it to look at other options since I am out of the 36 month warranty.
After calling Toyota, I found out there is a customer support program for qualifying 4runners from 2001-2010. The electronic throttle control system is faulty and therefore covered for 13 years, up to 150,000 miles under pol13-02. The guys I spoke with said any dealership should be able to plug in that info and cover it, but mine didn't so I'm assuming many won't. After bringing all of that up with them, everything is covered, no problems, should be ready for me tomorrow.
If you've paid out of pocket to have this done, I would look I to ways to get it reimbursed. It was certainly worth my couple hours of digging around, hopefully of anyone else finds this thread that will save them the time and hassle.
Good luck!
Hey all,
Your posts on this topic helped me look further into the problem. My 2010 4runner limited stalled of and threw some lights on Sunday similar to others. The dealer pulled codes p2111, p1603, and p1605 today, requiring a new throttle body at $1315 plus tax. Talked with my brother and decided it was worth it to look at other options since I am out of the 36 month warranty.
After calling Toyota, I found out there is a customer support program for qualifying 4runners from 2001-2010. The electronic throttle control system is faulty and therefore covered for 13 years, up to 150,000 miles under pol13-02. The guys I spoke with said any dealership should be able to plug in that info and cover it, but mine didn't so I'm assuming many won't. After bringing all of that up with them, everything is covered, no problems, should be ready for me tomorrow.
If you've paid out of pocket to have this done, I would look I to ways to get it reimbursed. It was certainly worth my couple hours of digging around, hopefully of anyone else finds this thread that will save them the time and hassle.
Good luck!
harper7
Senior Member
Welcome......Great, very helpful first post ,especially for those of us with 2010's!
Mine actually did it once 2 or 3 years ago. I pulled the codes,disconnected/reconnected the battery and cleared the codes with techstream and hasn't done it since.
Here is a copy of Toyota's agreement in the settlement, POR13-02 which extends our warranties on many parts.
SUBJECT:CUSTOMER SUPPORT PROGRAM (ELT) FOR 1998 THROUGH 2010 MODEL YEAR VEHICLES EQUIPPED WITH AN ELECTRONIC THROTTLE CONTROL SYSTEM (ETCS)
Background
A settlement of claims for Economic Loss arising from allegations of unintended acceleration has been approved and will be effective 08/07/13. The settlement includes Toyota’s agreement to provide a Customer Support Program (“CSP”) for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certain components.
This is not a recall campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
Direct marketing of this CSP is strictly prohibited pursuant to Toyota Warranty Policy 5.21. Non-compliance of this policy may result in a claim debit.
Applicability
The CSP applies to all 1998 through 2010 model year vehicles equipped with an Electronic Throttle Control System (ETCS).
What Is Covered
All 1998 through 2010 model year Toyota and Scion vehicles equipped with an Electronic Throttle Control System (ETCS) and originally distributed for sale or lease in the United States, the District of Columbia, Puerto Rico and all other United States territories and/or possessions are covered; these vehicles are listed by model/model year (including, if applicable, engine exclusions) in the chart on the following page. Refer to TIS to determine specific VIN eligibility under the Vehicle Inquiry tab. Potentially eligible CSP information is located under the Warranty tab (not the Campaign tab).
DISTRIBUTE TO:
Service Manager
Warranty Administrator
Warranty Policy Bulletin
No.: POL13-02
Date: 08/01/13
Page: 1 of 6
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin POL13-02
08/01/13
Models covered:
Toyota
Model
Model Years
4Runner
2001-2010
Avalon
2005-2010
Camry
2002-2010
Camry Hybrid
2007-2010
Camry Solara (2AZ)
2002-2008
Camry Solara (except 2AZ)
2004-2008
Celica (2ZZ)
2003-2005
Corolla (except 2ZZ)
2005-2010
Corolla Matrix (except 1ZZ 4WD, 2ZZ)
2005-2010
FJ Cruiser
2007-2010
Highlander
2004-2010
Highlander Hybrid
2006-2010
Land Cruiser
1998-2010
Prius
2001-2010
RAV4
2004-2010
Sequoia
2001-2010
Sienna
2004-2010
Spyder (MR2) SMT
2001-2005
Supra (2JZ-GE)
1998
Tacoma (5VZ w/ETCS-i)
2003-2004
Tacoma
2005-2010
Tundra (except 5VZ)
2000-2010
Tundra (5VZ)
2003-2004
Venza
2009-2010
Yaris Hatchback (Puerto Rico only)
2006
Yaris
2007-2010
Scion
Model
Model Years
xB
2008-2010
xD
2008-2010
tC
2005-2010
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin POL13-02
08/01/13
What Is Covered (Continued)
This Customer Support Program provides Primary Coverage and Secondary Coverage for the applicable components.
1. CSP Primary Coverage:
• All eligible vehicles will receive 3 additional years of coverage against defects in materials or workmanship for covered components from the start of this CSP, regardless of mileage.
- 3 years with NO mileage restrictions coverage is effective 08/07/13 – 08/07/16
2. CSP Secondary Coverage:
• After the 3 year CSP Primary Coverage, CSP Secondary Coverage is applied following the expiration of the Original Manufacturer’s Warranty for each component, subject to a limit of 150,000 miles or an additional 10 years from the vehicle’s in-service date, whichever occurs first.
Note: After the initial 3 year period, once the vehicle reaches 150,000 miles, it is no longer eligible under this CSP.
3. Coverage provided by this CSP only applies to defects in materials or workmanship for the following five components:
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin POL13-02
08/01/13
What Is Covered (Continued)
Component
Standard Warranty Coverage
CSP Secondary Coverage (Note: CSP Primary Coverage is 08/07/2013 - 08/07/2016, regardless of mileage)
Engine control module
8/80,000
or
15/150,000**
18/150,000
or
25/150,000**
Cruise control switch
3/36,000
13/150,000
Accelerator pedal assembly
• Accelerator pedal position sensor
3/36,000
13/150,000
Stop lamp switch
3/36,000
13/150,000
Throttle body assembly+
• Throttle position sensor (if individually serviceable)
• Throttle body motor (if individually serviceable)
3/36,000
or
7/70,000*
or
15/150,000**
13/150,000
or
17/150,000*
or
25/150,000**
+ The Throttle Body Assembly may have parts that can be individually serviced. Before replacing any defective Throttle Body Assembly, ensure the defective part cannot be replaced separately.
* Applies to vehicles that are sold, registered and operated in California or any state that adopts California Emission warranty provisions.
** Applies to models certified as partial zero-emission vehicles (2004-2010 Prius, 2007-2010 Camry Hybrid and 2003-2010 Camry 4-cylinder models certified as PZEVs) that are sold, registered and operated in California or any state that adopts California Emission warranty provisions.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin POL13-02
08/01/13
4RunnerPhan
New member
I have a 5th Gen with 55k miles with the same issue. Any other 5th gens out there experiencing the same issue?
