Went to the dealer for a speaker issue - Was lied to and caught them mocking me

[Jetboy]

There is a distinction between audio and video recordings. The wiretapping statutes deal with audio recording. If the OP is in a two-party state, then his recording is illegal and he could face prosecution as previously pointed out by others. If the owner of the dealership is friends with the District Attorney... the OP's life could become very difficult very quickly.

The OP was not part of the conversation. Therefore the one or two party consent rule has no bearing on the outcome.

Second he is at the same risk of bigfoot assaulting him. A prosecutor would never prosecute this regardless of his relationship with the dealer. No government agency in the history of the united states has done so. Or at least no one has been able to find even a single example of such a prosecution. That should give you some indication of the probability. It is close enough to zero to be about the same as the odds of bigfoot assaulting him today.

 

[DougR]

No kidding. Out of curiosity, I just called my local dealer to get a quote to install front Bilstein 5100s with an alignment. The service guy said: "Based on previous experience, let's just call it an even $1000, give or take a $100". Bear in mind this did not include the cost of the shocks!

I realize I'm risking further high-jacking of this thread...

When my wife takes her 4Runner into the dealer for an oil change, she's given estimates to replace front and rear shocks even though none of them are broken or leaking and tire wear is normal. $681 front and $553 rear including parts. Add $110 for an alignment for a total of $1344 in Phoenix, AZ.

Dealer also offered to replace the serpentine belt for $243.

 

[shrub1]

The OP was not part of the conversation. Therefore the one or two party consent rule has no bearing on the outcome.

Second he is at the same risk of bigfoot assaulting him. A prosecutor would never prosecute this regardless of his relationship with the dealer. No government agency in the history of the united states has done so. Or at least no one has been able to find even a single example of such a prosecution. That should give you some indication of the probability. It is close enough to zero to be about the same as the odds of bigfoot assaulting him today.

Exactly. Some folks have seen too many episodes of Law and Order it seems.

Real life would be OP posts it up, dealership shit it's pants, Toyota atty's then send a nasty letter demanding OP to take down citing a bunch of horseshit to scare the OP. OPs takes it down, but at least he stood up. Just depends on if it's worth it to OP. Would be great to go punch the shit talkers in the mouth, there is too much risk there however.

 

[pixjohn]

I have not finished reading all the post but having a camera in plain site and the employee mentioning the dash cam gave him no expectation of privacy. If I remember my prelaw class on this subject you would not have any legal issue, but research or ask an attorney in your state.

I also want to mention a case I was Involved with where somebody videoed and audio recorded the aftermath of an accident. The defendant tried to claim they were recorded without consent. They were overruled, they had no expectation of privacy and the footage we shot in the open with the camera in plain site.

If you look up case law, news stories can use hidden camera’s to capture a crime. If they billed back to Toyota the time they committed fraud.

While I agree, isn't one party OP, and would be ok to record. Your state may require two party consent, which would be OP and the dealership.

Armchair lawyering aside, this is a good point to consider.


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[BlackCloud]

I believe Linda Tripp was in her home and Monica Lewinsky was in her own home. She taped phones calls, which in MD, is not permitted.

 

[Tisoy281]

I believe Linda Tripp was in her home and Monica Lewinsky was in her own home. She taped phones calls, which in MD, is not permitted.

WAYYYY off subject....

 

[BlackCloud]

Jetboy asked for an example of a prosecution for recording someone in the person's own home. Linda Tripp recorded Monica Lewinsky from her home phone. While the facts are different, the legal perspective of two party consent is the same issue.

 

[Tisoy281]

Jetboy asked for an example of a prosecution for recording someone in the person's own home. Linda Tripp recorded Monica Lewinsky from her home phone. While the facts are different, the legal perspective of two party consent is the same issue.

Apples and oranges, bud...

 

[catrains]

you posted a very long detailed story of this poor service .. What I find is these forum members very rarely post the """bad dealership""" that they experienced ...

with those comments on the workers , all recorded , that dealership should be reported to the members so they stay away...

my guess is when you get your free oil change and they just wipe off the oil pan LOL....

I have had OEM speakers fail on every ride I have owned .. low quality cheapo .. I replace with high quality hi power capable ... door speakers also need weather protection..

door speakers do fail often interior protected last longer ..

 

[KCT4R]

If they are paid this way maybe they should find a different line of work. They are there to solve a problem, not complain about their work scale.
Do you think I care how they are paid? I have my own problems. There is no excuse for them to be this way. If they can get away with it now what prevents it from happening in the future?

I'm just being honest with my responses. turning wrenches is not an easy job. there is a lot of turnover due to pay and performance. This is not every dealer and every tech that has this attitude and response. i have a tech that makes 6 figures and loves his job. its all a matter of who you are as a person. fact is that some people care about their production/performance and some just see a paycheck. The techs responsibility is to perform a repair. They don't care about customer service. they are looking for a paycheck. the person in blame in the situation is the service writer. they should be the one who cares about customer's concerns and meeting their expectations. They could have gone a different direction with this whole situation. most service facilities have a service shop foreman that should be involved with all return/repeat repairs. sounds like they have a lack of processes in place to make sure the customer is satisfied.

 

[Jetboy]

Jetboy asked for an example of a prosecution for recording someone in the person's own home. Linda Tripp recorded Monica Lewinsky from her home phone. While the facts are different, the legal perspective of two party consent is the same issue.

The request is an example of Person A recording Person B in Person A's home or Person A's personal automobile.

Person A recording Person B in Person B's home is a very different scenario.

If the first example were in fact illegal and prosecutable - which I propose it is has never been prosecuted anywhere in the USA - ever, Alexa, google home, and Apple homepod would be illegal. Every home surveillance system would be illegal. Ring and other similar smart doorbells would be illegal. Dash cams would be illegal if you ever carried a passenger.

I propose that is not the state of the law as it is applied - anywhere in the USA.

 

[hasoon2000]

Went to the meeting today.

It was myself, service manager and the sales manager.

Brought the sales manager up to speed, reviewed the footage and explained/expressed my thoughts on what occurred. They were in total shock of what happened and the service manager was notating the issues he saw happening.

ex: porter snapchatting in my truck, almost hit the tires, not working on the speaker, talking smack about me and the list keeps going on.

Service manager said if I choose to bring my truck in for service, he will 100% oversee the whole operation. From starting my RO, overseeing the repairing to closing out my RO.

I had the service manager go to my truck with me and hear the issue. He heard the issue within 5 seconds and explained how the issue was caused. Also, he said that I had a valid concern, as the vehicle was recently serviced and the adhesive that seals the panel must've gotten weak/loose and its vibrating the panel. So no, I was not paranoid or OCD, as the service manager immediately heard it as well.

I'm possibly considering having him oversee the whole operation, as going by his word, to get the issue resolved.

I also spoke to my case manager and informed him and we got deeper into detail.

 

[Tisoy281]

I'd personally tell them to kick rocks and go get it serviced somewhere else, but it's your vehicle to do with as you please. Whatever you choose, good luck on a resolution.

 

[99problems]

I'd have a very difficult time ever letting that dealership touch my 4Runner again if I were you. As noted, this doesn't seem to be a localized problem with an individual but rather a systemic culture of bad behavior within the service department. I'm failing to see at what point you were treated well by this group of people, since the best they've done so far is pay lip service without fixing anything yet. You're not married to this dealership, time to find a new one that doesn't lie, cheat and steal. Just my $0.02 obviously.

 

[BlackCloud]

The request is an example of Person A recording Person B in Person A's home or Person A's personal automobile.

Person A recording Person B in Person B's home is a very different scenario.

If the first example were in fact illegal and prosecutable - which I propose it is has never been prosecuted anywhere in the USA - ever, Alexa, google home, and Apple homepod would be illegal. Every home surveillance system would be illegal. Ring and other similar smart doorbells would be illegal. Dash cams would be illegal if you ever carried a passenger.

I propose that is not the state of the law as it is applied - anywhere in the USA.

Ok, how about this one:

https://www.nytimes.com/2017/03/29/us/planned-parenthood-video-charges.html

You know, speeding is illegal. DUI is illegal. Drugs are illegal. Hell, marijuana is federally illegal - but now stores are selling it!

 

[hasoon2000]

I agree. What I'm going to do is just get this issue resolved and go elsewhere from now on. When I contacted the case manager, the case manager said that the new dealer would have to perform diagnostics and re-do everything again as if it were the first time I was having this problem. Don't want to waste my time when I had the service manager already confirm it. Just want it to get it taken care of and never go back again. Hopefully, the issue doesn't come back.

 

[Jetboy]

Ok, how about this one:

https://www.nytimes.com/2017/03/29/us/planned-parenthood-video-charges.html

You know, speeding is illegal. DUI is illegal. Drugs are illegal. Hell, marijuana is federally illegal - but now stores are selling it!

Nope. Not done in Person A's home or car.

Must be Person A recording conversation with Person B in either Person A's home or Person A's personal car. For this kind of situation it's the car, but I think the home would be a close analog. Lots of people have recording devices in their homes so I suspect it would be more likely to find a comparable case if such a thing exists.

 

[drtyjerz47]

There's only one way to fix the issue. They pay off your 4runner as well as fund the rest of your build and u stay quiet. Looks pretty straight forward to me

 

[Muzzle of Bees]

I'm just being honest with my responses. turning wrenches is not an easy job. there is a lot of turnover due to pay and performance. This is not every dealer and every tech that has this attitude and response. i have a tech that makes 6 figures and loves his job. its all a matter of who you are as a person. fact is that some people care about their production/performance and some just see a paycheck. The techs responsibility is to perform a repair. They don't care about customer service. they are looking for a paycheck. the person in blame in the situation is the service writer. they should be the one who cares about customer's concerns and meeting their expectations. They could have gone a different direction with this whole situation. most service facilities have a service shop foreman that should be involved with all return/repeat repairs. sounds like they have a lack of processes in place to make sure the customer is satisfied.

I hear you. No worries there. It also shows that management is terrible with dealing with these types and handling them appropriately. I have a hard time with any business that has no respect for their customer or their belongings.

 

[CF_Machete]

I had the service manager go to my truck with me and hear the issue. He heard the issue within 5 seconds and explained how the issue was caused. Also, he said that I had a valid concern, as the vehicle was recently serviced and the adhesive that seals the panel must've gotten weak/loose and its vibrating the panel.

Adhesive seal? More likely a loose retainer clip.

https://www.youtube.com/watch?v=0AB4l5y6Sa8

I dunno, sounds like bs and might be worth pulling the panel yourself and tell them to go screw.