Aiden James Customs - Anyone heard from them lately?

Toyota-Tech said:
I am going to say this as nice as possible to those who literally have no order with nor have done business with me and my wife. You must think about how your actions can hugely affect those who do have orders with us, orders we are trying to fulfill. Your constant badgering and slandering are exactly what could cause a company like us to fail which would hinder everyone who has an open order with us, much like what happened to Pelfrey. It’s also what makes it very tough for anyone today to want to have the dream of opening their own business. There is also challenges when starting a business but those who want to, like us, will push forward and do all they can to overcome those challenges and see where they made mistakes. We are doing that and continue to do so however, those who are not in direct contact with us and don’t have all the specifics can cause greater consequences for more than just us, it can and will hinder those who have money spent with us.

So please consider your actions and know we are pushing forward to improve behind the scenes, for our current and future customers.

I must make this the last response to those who are not and have no intention to be a customer of ours as I cannot continue to give you my time as I must place that focus on our current and future customers, for the greater good.

Godspeed. Scott


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If you think we had something to do with pelfreybilt, keep digging that hole.

Forums exist for discussion. It's unfortunate that your bad business practices is now the topic of this discussion, and that your unhappy customers bumped this thread to the top, so don't get all butt hurt that you can't control the content of this thread and shut people down like you do in your Facebook groups.

If your business fails, that's 100 percent all on you.

cheers!!!
 
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JohnWick said:
How are the moderators allowing this type of behavior, let alone from adults? Talking about someone’s vag!#%@ getting hurt? Really I have children and if one of them spoke like that....well...have some manners and respect for your like-minded brothern on this wonderful platform we have to enjoy our toys. Life is short, try keep perspective as you type away. Be well.
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It's called metaphorically speaking. Seeing that you are from orange county, you probably know the OP and trying to drum up fake outrage. I've followed his MO on FB and here - it is disingenuous and tiring.
 
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JohnWick said:
How are the moderators allowing this type of behavior, let alone from adults? Talking about someone’s vag!#%@ getting hurt? Really I have children and if one of them spoke like that....well...have some manners and respect for your like-minded brothern on this wonderful platform we have to enjoy our toys. Life is short, try keep perspective as you type away. Be well.
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Nice join date. Does the seller pay you per post to shill for his company? :spit:
 
Toyota-Tech said:
I am going to say this as nice as possible to those who literally have no order with nor have done business with me and my wife. You must think about how your actions can hugely affect those who do have orders with us, orders we are trying to fulfill. Your constant badgering and slandering are exactly what could cause a company like us to fail which would hinder everyone who has an open order with us, much like what happened to Pelfrey. It’s also what makes it very tough for anyone today to want to have the dream of opening their own business. There is also challenges when starting a business but those who want to, like us, will push forward and do all they can to overcome those challenges and see where they made mistakes. We are doing that and continue to do so however, those who are not in direct contact with us and don’t have all the specifics can cause greater consequences for more than just us, it can and will hinder those who have money spent with us.

So please consider your actions and know we are pushing forward to improve behind the scenes, for our current and future customers.

I must make this the last response to those who are not and have no intention to be a customer of ours as I cannot continue to give you my time as I must place that focus on our current and future customers, for the greater good.

Godspeed. Scott


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Click to expand...

If the company is suffering because you can't fulfill orders that's on you, not others. Transparency on fulfillment times would have done you a load of good in the past it seems, yet you continued to take orders when you knew they couldn't be fulfilled in any sort of timely manner and then got mad when people started talking poorly and letting others know they were being given the run-around. Take some responsibility.

Nothing was (or is) stopping you from taking orders while you work to clear out your backlog.
 
If your business fails.. its because you FAILED your customers and your business. You got greedy... plain and simple. Youve sat on peoples hard earned money while trying to "turn out orders". You deserve to fail.. you have cheated your customers out of their time and money. Cut and dry.
 
Figured I'd chime in. I ordered a set of these on April 8, 2018. This guy responded to my e-mails until I placed my order. Literally haven't heard from him since then. He's sent out maybe 5 e-mails to all open orders asking for patience, and apparently is now claiming he has a new supplier building these. I've tried following up on my order an equal 5 times, and he has never responded.


I can't possibly recommend purchasing from this company. I'm strongly considering filing a lawsuit just to get his attention. At this point the company is committing outright fraud.
 
QuickBen said:
Figured I'd chime in. I ordered a set of these on April 8, 2018. This guy responded to my e-mails until I placed my order. Literally haven't heard from him since then. He's sent out maybe 5 e-mails to all open orders asking for patience, and apparently is now claiming he has a new supplier building these. I've tried following up on my order an equal 5 times, and he has never responded.


I can't possibly recommend purchasing from this company. I'm strongly considering filing a lawsuit just to get his attention. At this point the company is committing outright fraud.
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April of 2018? Damn, I ordered after you and ended up getting mine.
 
Well I had placed a call right before I made this forum post that had gone unanswered, but I did receive a text shortly after making this post with a promise to look into the order status and for Scott to give me a call by the end of the day. Crossing my fingers this means I can expect a shipment soon. Would love to be able to at least say they deliver their product, even if it takes fairly incessant badgering to get there.
 
QuickBen said:
Well I had placed a call right before I made this forum post that had gone unanswered, but I did receive a text shortly after making this post with a promise to look into the order status and for Scott to give me a call by the end of the day. Crossing my fingers this means I can expect a shipment soon. Would love to be able to at least say they deliver their product, even if it takes fairly incessant badgering to get there.
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Yeah, I wouldn't get your hopes up for that phone call to actually happen this afternoon. But keep pestering.

I wrote about my experience here:

Aiden James Customs - LED Running Light Bezel Kit
 
For anyone wondering I was able to build my own set in a week, shipping included, for 1/3 the price. And that's buying nice components.

absolutely no reason this guy needs to take more than 2 weeks to ship these out other than the fact he's likely having some place in china build them with cheap parts and having issues with quality and the place assembling them for him.
 
llDemonll said:
For anyone wondering I was able to build my own set in a week, shipping included, for 1/3 the price. And that's buying nice components.

absolutely no reason this guy needs to take more than 2 weeks to ship these out other than the fact he's likely having some place in china build them with cheap parts and having issues with quality and the place assembling them for him.
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What did you use to keep the led tubes in position. I’m about to make a set, just trying to figure that part out. Epoxy? Care to share which LED tube you went with?
 
I don't understand. I trust none of you with unfilled orders sent Scott an envelope filled with cash, so just file a claim with your credit card company/Paypal or whatever payment method you've used.

If you're really annoyed, then you can always file a complaint with NHTSA as well. There are no legal headlighting kits and it is illegal to sell them as they are in violation of Federal Motor vehicle Safety Standards (FMVSS) 108.

IIRC, there is a fine of $1600 per unit sold plus a mandatory recall, so that should shut down his lighting business pretty quickly. The NHTSA lawyers love to send letters.

Finally, I'm not sure that Toyota would appreciate their relationship with him as someone with a reputation of not keeping up with his obligations.

While buying from mom-and-pop stores is admirable, they need to understand their limitations and decline orders if they can't keep up in order to fulfill the orders that they already have.

In the pre-internet days, we used to say that a happy customer tells two others while an unhappy customer tells 8 others. Today, that unhappy customer tells thousands.

Here would be my recommendation to Scott:

1. Stop advertising and selling non-compliant items

2. Stop accepting orders (on anything) until you've caught up

3. Create a business plan to see if going forward is even feasible as you clearly need to add employees

4. No matter how pissed off you get, never, ever, say bad things to a customer or a potential customer. Bite your tongue. I'll bet your mother told you at some point "if you don't have anything good to say, then don't say anything"

5. Post your improvement plan on this - and any other sites - where you advertise and sell your stuff.

6. There is nothing wrong with saying "we're shutting down for XX weeks to get caught up.

Do it sooner than later and some (most) of the negative comments will quickly go away. It is obvious that the community wants to support you. The way you're going now isn't good and you'll end up broke and without a business.
 
llDemonll said:
For anyone wondering I was able to build my own set in a week, shipping included, for 1/3 the price. And that's buying nice components.

absolutely no reason this guy needs to take more than 2 weeks to ship these out other than the fact he's likely having some place in china build them with cheap parts and having issues with quality and the place assembling them for him.
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It is because he is too busy spending other people's money and posting about it on Instagram.

I see his posts pop up all the time and the idiots that defend him no matter what.
 
JP421 said:
It is because he is too busy spending other people's money and posting about it on Instagram.

I see his posts pop up all the time and the idiots that defend him no matter what.
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He's crushing it on IG with some big names like FOTORNR & crew...he doesn't need meddle with the plebes on here anymore.
 
cb1111 said:
Yep, he's "crushing it" on IG - until somebody drops a dime on him with NHTSA or Toyota. Then he's toast - burnt toast.
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It's crazy how much these agencies are on social media. People love posting their mods (legal and illegal) the EPA etc then find the ship and they are raiding these tuner shops for breaking emissions law


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Daohaus said:
It's crazy how much these agencies are on social media. People love posting their mods (legal and illegal) the EPA etc then find the ship and they are raiding these tuner shops for breaking emissions law


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Yep, they are everywhere - but - in general, they don't care about what mods the consumer makes - they want to shut down the manufacturers and companies selling non-compliant equipment.

Some states may have compliance folks monitoring the boards and they may go after the individual.

Manufacturers also don't like people that work for them (and advertise their relationship to a manufacturer or dealership) selling non-conforming products and many employees have found themselves on the outside looking in.

The "they ain't gonna come after me, I'm small fry" has come back to haunt many people. Just ask APC. They paid a $600k+ fine and had to conduct a full recall. When that was done, they got sued by the consumers.
 
cb1111 said:
Yep, they are everywhere - but - in general, they don't care about what mods the consumer makes - they want to shut down the manufacturers and companies selling non-compliant equipment.

Some states may have compliance folks monitoring the boards and they may go after the individual.

Manufacturers also don't like people that work for them (and advertise their relationship to a manufacturer or dealership) selling non-conforming products and many employees have found themselves on the outside looking in.

The "they ain't gonna come after me, I'm small fry" has come back to haunt many people. Just ask APC. They paid a $600k+ fine and had to conduct a full recall. When that was done, they got sued by the consumers.
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If only the FAA and Boeing had the same relationship.
 
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