My experience with Aiden James Customs (Grab your popcorn)

[97BlackAckCL]

I saw your post on the 5th gen facebook group and was appalled by some of the responses you got. So much so, that I left that group. It's amazing that people still vouch for this guy even after you laid hard facts down. Wow!

I left a couple FB groups because of one member who literally tags him in every single post asking about headlights and LED's, it got so goddamn annoying especially knowing his questionable business products that I saw my own way out.

 

[TCLLC]

I saw your post on the 5th gen facebook group and was appalled by some of the responses you got. So much so, that I left that group. It's amazing that people still vouch for this guy even after you laid hard facts down. Wow!

funny how the vendor was defending himself, and was a moderator on the group, what a joke. sorry AJC, was going to give you a chance, I will spend my money elsewhere. Even if it was an honest mistake and everything you said was true, you should of stepped up and compensated him for the extra time alone.

 

[mrblah]

Well one things for sure, he sure wont be a big business owner which such slow and sloppy service.

unfortunately, he will probably survive, b/c he does business the pelfrybilt way....he has a lot of local ball lickers who would give him business to be part of his crew/family/whatever.

 

[CoolMax]

My experience with Aiden James Customs LLC (@Toyota-Tech) is one I will never forget.

Fixed the tag so I can grab some popcorn. opcorn:

 

[hawthornearms]

No experience with this vendor.

But as a small business owner with 1 employee I LOATH the "I can't get you what I promised because I'm a small business" excuse. WRONG It just means you're probably disorganized and bad a being a business owner. No shame, it's not for everyone.

Look, it's not easy owning a business. It's with you everyday and really blends into your identity. I'm a fourth generation entrepreneur, from a family of entrepreneurs all starting and running different types of businesses. My great uncle is in his 80s and is at the point of thinking about retiring but can't because he doesn't know who he'd be without his shop. But stop making the rest of us who give our heart and soul to make our customers happy and deliver a product or service that that blows the big guy out of the water look bad. All you are doing is pissing off your customers and making people leery to deal with other small businesses.

/rant

 

[slprciv]

Notes taken...

 

[Duuuuuuuude]

No experience with this vendor.

But as a small business owner with 1 employee I LOATH the "I can't get you what I promised because I'm a small business" excuse. WRONG It just means you're probably disorganized and bad a being a business owner. No shame, it's not for everyone.

Look, it's not easy owning a business. It's with you everyday and really blends into your identity. I'm a fourth generation entrepreneur, from a family of entrepreneurs all starting and running different types of businesses. My great uncle is in his 80s and is at the point of thinking about retiring but can't because he doesn't know who he'd be without his shop. But stop making the rest of us who give our heart and soul to make our customers happy and deliver a product or service that that blows the big guy out of the water look bad. All you are doing is pissing off your customers and making people leery to deal with other small businesses.

/rant

:bravo:

I've had a couple of small businesses myself. You don't give excuses when you make a mistake, you offer solutions. One mistake might cost you a sale, how you handle it could cost you much more.

 

[CoolMax]

This is shady. Beyond shady.

If he's genuinely forgetting to place orders (DOUBTFUL) then he's probably f'ing up install work too. No one can do quality work if they've got million of things to do.

Also, if he did forget to place the order. A simple email explaining so AND passing on the savings to the OP and some swag would've cooled the flames here. Instead he's clearly pocketing the money and pretending nothing happened.

I've also read that the manufacturer dropped him as a vendor.

It seems that part of the problem was that he wasn't responsive to emails, so people would have to blast him on Facebook, Instagram, & and this forum to get his attention. Just more places to put out more fires, which takes up even more time, which puts him further behind, etc.

 

[CoolMax]

Ill be back once I get my products.. :mullet:

I’m not in control of the company building your products as per my emails to you. Sorry Ancel but I am pushing them for an update before this week is out.


Sent from my iPhone using Tapatalk

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[Agent_Outside]

AJC no longer has SSO stuff listed on the website, they must have gotten dropped as a vender.

 

[Agent_Outside]

Does anyone else find is super weird that he named the business after his own son and then did a bunch of shady shit with it? I feel like if I was going to tie my kids name to a business I’d be even more motivated to make sure that name is seen in a positive light.

 

[Inspirit]

AJC no longer has SSO stuff listed on the website, they must have gotten dropped as a vender.

AJC did get dropped as an SSO Vendor. It was stated by someone from SSO on the 5th Gen 4runner Familia page on FB.

 

[weeeee]

AJC did get dropped as an SSO Vendor. It was stated by someone from SSO on the 5th Gen 4runner Familia page on FB.

Came straight from SSO.

EDIT: nevermind, can't read.

 

[STX4Runner]

I'm sure there's a good reason, but why would anyone order stuff like this from a middleman? You can go directly to SSO's or any other vendors website and order from there. Are these middlemen getting you a better deal (doubtful, because how are they making money)? It seems like adding a step when you don't have to.

 

[spoonmectr]

*The most important part... I ordered with AC because they came highly recommended by a few members of a few 4Runner Groups.

Who the F—-? recommended AJC to this poor guy?

 

[Toyota-Tech]

See attached file for the proof we showed Ancel and SSO that his order was sent to SSO timely.

 

[honda250xtitan]

Seems like a bad idea to drag this thread back to the top of the pile lol...good luck

 

[John in NC]

A screen shot of an email means nothing, as proof do this:

Take an old email and hit 'forward' and VOILA!---> You can edit the old email and take a screen shot of it showing anything you want.

Good customer service isn't hard to pull off.
Bad customer service will ruin a business.

 

[mrblah]

Maybe he ran out of oc overland members to screw over....


Someone pass me the popcorn please

 

[PARunner17]

Just ban this guy's account? That is in no way proof he sent the order on time, representing it as such is shady as hell.