Thinking the dealer used the wrong filter for my 10k oil change

(none) · Jul 14, 2017

Maybe you can help me out. I changed my oil last night (I'm at 15k). I went ahead and let the dealer do my 10k service because it's free, figured I'd give them a chance, etc.

Long story short, the used filter I pulled out was a 15613-YZZA1 (AKA 04152-YZZA1). Diameter is the same, but it is significantly shorter than the 15613-YZZA2 (AKA 04152-YZZA5) I've been running (which I have a box of in the garage).

Seems as though the A1 is for the 2GR v6 motors in the Rav4/Sienna and some 2A 4cyl motors. I can't imagine they are interchangeable...are they?

Just wanted to make sure I have the facts before sending an email to the service manager.

Also, here is the link to the Toyota filter application chart I've been using:

https://www.toyota.com/toyota-owners-theme/pdf/06_OilFilters2015_final[1].pdf

1000MPH · Jul 14, 2017

That sucks! Sounds like you're owed an extended warranty but I'm sure they'll say they didn't do it.

(none) · Jul 14, 2017

1000MPH said:
That sucks! Sounds like you're owed an extended warranty but I'm sure they'll say they didn't do it.

Yep, that's a pretty good shot showing the difference.

markie671 · Jul 14, 2017

Let us know how it works out for you.. If something ever happens to your motor down the road at least you have a record of Toyota changing it at 10k and using the wrong filter which makes them at fault..

RedSled · Jul 14, 2017

Did they put the correct filter number on your invoice?

(none) · Jul 14, 2017

RedSled said:
Did they put the correct filter number on your invoice?

I'll check it when I get home. Not sure if it had PNs on it.

05Rrunner · Jul 14, 2017

Another dealer oil change nightmare

(none) · Jul 14, 2017

05Rrunner said:
Another dealer oil change nightmare

Indeed. I now feel bad for defending dealers on here and other sites. I've worked at dealers, my father was a mechanic for as long as I can remember. This is just simple laziness and inability to pay attention. There is no excuse for stupid mistakes like this to happen.

mybabydaddy · Jul 14, 2017

Last time I did my oil change (last two I've done myself)... went to the dealer for parts; they did the exact same to me. Was MID-CHANGE when I noticed... had to drive my wife's car (luckily middle of day on a Saturday) all dirtied up after I went ape-shiote on them over the phone for being f'n idiots. Lesson learned... have exact part #s in hand when picking them up AND double check what's in the bag.

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nevada · Jul 14, 2017

perhaps I don't understand how this cartridge filter is assembled.

but it seems to me, you wouldn't have ANY filtration with that shorter filter in place. in order for it to filter properly, it would need to be seated and sealed on each end, that cant be possible with it being that short, right?

GreyLife · Jul 14, 2017

nevada said:
perhaps I don't understand how this cartridge filter is assembled.

but it seems to me, you wouldn't have ANY filtration with that shorter filter in place. in order for it to filter properly, it would need to be seated and sealed on each end, that cant be possible with it being that short, right?

You are correct.

1000MPH · Jul 14, 2017

nevada said:
perhaps I don't understand how this cartridge filter is assembled.

but it seems to me, you wouldn't have ANY filtration with that shorter filter in place. in order for it to filter properly, it would need to be seated and sealed on each end, that cant be possible with it being that short, right?

Like an aquarium filter at best. Like the proverbial screen door on a submarine at worst.:frusty:

(none) · Jul 14, 2017

Got home and verified, they have the incorrect part number listed on the service ticket as well. Wish now I would've paid better attention at the time

4RNner · Jul 14, 2017

whoa, that is scary. I am slowly approaching my 40k oil change. For future reference, which filter is the proper one to be used in my 2016 SR5?

Thanks!

ray k · Jul 18, 2017

4rnner said:
whoa, that is scary. I am slowly approaching my 40k oil change. For future reference, which filter is the proper one to be used in my 2016 sr5?

Thanks!

04152-yzza5

4RunnerAquasport · Jul 18, 2017

I bought mine used w 58k miles and an extended warranty of 30k miles. I did my first oil change after reading about some dealer nightmare stories, and discovered the existing filter was shorter than the correct one. I thought I was given the wrong filter at the parts counter, but discovered the existing filter was the wrong one. The factory skid plate fasteners were also stripped, so right then and there I vowed the dealer oil change monkeys would never again touch my truck. It's pitiful they can't even replace a few bolts without stripping them.
That is the reason for my old school 3k mile oil change intervals. I know tell me I'm foolish.....but the $35 I spend on an oil change doing it myself, is not that bad IMHO.
It surely gives me pause when looking at a used vehicle with "all factory service performed at the dealer". These days, that and a nickel, MIGHT get you a stick of gum. Im really getting tired of no accountability in the dealer and automotive service world. It would almost be worth a snoop camera under your vehicle to have some recourse when you have a complaint. It would serve them right getting caught in they're bold faced lies.

SR5Bart · Jul 18, 2017

(none) said:
Got home and verified, they have the incorrect part number listed on the service ticket as well. Wish now I would've paid better attention at the time

I was going to say check your receipt. Now go to the service manager and tear him a new a**hole.

5ontheFloor · Jul 18, 2017

(none) said:
Got home and verified, they have the incorrect part number listed on the service ticket as well. Wish now I would've paid better attention at the time

Ooh got them in writing. Yeah if it was me, they'd at least be covering a nice ext warranty.

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4RNner · Jul 18, 2017

ray k said:
04152-yzza5

Thank you!

evanssd1 · Jan 29, 2020

The EXACT Same Thing Happened To Me

FIRST oil change for a 2018 4Runner at 4500 miles and the dealer used a RAV4 filter which is 3/4 of an inch shorter than the correct filter. I only took it to the dealer because I felt stupid passing up the free maintenance. Now I feel stupid for having it done.

How did this turn out for you guys?

What did you do?

Did the dealer do anything to fix the situation?

In my case, the dealer is only offering to complete a leak down test and an oil pressure test to identify any potential damage.

I am sick to my stomach.

Thinking the dealer used the wrong filter for my 10k oil change

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