Rightside Up
New member
In for the updates.
Went to the dealer for a speaker issue - Was lied to and caught them mocking me
- Thread starter hasoon2000
- Start date
hasoon2000
New member
Let me clarify a few things + updates.
The dashcam is only on when the truck is turned on or when it's on ACC mode. It takes about 30 seconds from when the dashcam initial turns on and goes through 2 disclaimer screens and then it records. The dashcam will then timeout the screen after a minute. Since the vehicle was turned off multiple times, multiple disclaimers from the unit is shown each time. Dashcam was acknowledged by the porter and tech/advisor was informed by the porter. (as shown in the clip)
I called my brother's childhood friend, who's a finance manager for a big name dealer. He said he knows the GM and finance manager of the dealer I went to and he's going to contact the GM personally for me. He gave me additional advice when I informed him of the scenario.
The dashcam is only on when the truck is turned on or when it's on ACC mode. It takes about 30 seconds from when the dashcam initial turns on and goes through 2 disclaimer screens and then it records. The dashcam will then timeout the screen after a minute. Since the vehicle was turned off multiple times, multiple disclaimers from the unit is shown each time. Dashcam was acknowledged by the porter and tech/advisor was informed by the porter. (as shown in the clip)
I called my brother's childhood friend, who's a finance manager for a big name dealer. He said he knows the GM and finance manager of the dealer I went to and he's going to contact the GM personally for me. He gave me additional advice when I informed him of the scenario.
hasoon2000
New member
As mentioned in the initial post, I have a Garmin 45 Dash Cam. I have them in both my vehicles.
https://www.bestbuy.com/site/garmin...riving-recorder-black/5791502.p?skuId=5791502
Highly recommend it. Records in 1080P, very clear AV and can add a 64GB class 10 SD Card, which will record about 8 hours of video.
All the clips have a date, GPS coordinates, timestamp and records the MPH.
Off-choader
New member
Same exact situation with a previous car, after my car came back damaged.. I called the manager and gave them a piece of my mind, reported it to corporate and then just forgot about the whole thing and never stepped foot in there again.
you need to understand the majority of people working at the car dealer in any position have the education of a highschool drop out and the personality of a squirrels scrotum.
you have some very incriminating unprofessional evidence that I did not quite have, so you might be able to actually get them fired and maybe some free oil changes! but you wont want to use them because everyone working there is incompetent
also post that video!
you need to understand the majority of people working at the car dealer in any position have the education of a highschool drop out and the personality of a squirrels scrotum.
you have some very incriminating unprofessional evidence that I did not quite have, so you might be able to actually get them fired and maybe some free oil changes! but you wont want to use them because everyone working there is incompetent
also post that video!
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MossJenks
New member
The car is private property. You can record anything you please within your own car. This isn't a telephone call or recording in a public place. Legally a dash cam is exactly like a security camera in your own home or business.
flyrv9
New member
Any service performed, as indicated on your paperwork, that was not really performed for warranty or otherwise, is fraud. I would mention that at your face to face if you go.
Like someone else here mentioned, how is everyone else that trusts their vehicle with the dealer being treated?
Like someone else here mentioned, how is everyone else that trusts their vehicle with the dealer being treated?
Wow I didn't even think about the dealership when I bought my dashcam but this experience makes me happy I have the one I do. I bought mine because I'm paranoid about someone stealing my wheels or breaking in.
For the people looking into dashcams, I have the Vantrue n2 pro dashcam and it's almost a 360° camera (has a front and rear camera on it) and it's hardwired to my truck. It has a parking mode that automatically records when it senses motion and there are infrared lights on interior side of it to illuminate the cabin. It also has GPS and records 1080p on both the front and rear at the same time, or you can record 4k on just the front. I haven't had any problems with it and it's fairly well hidden I'll post a picture of the setup in a few minutes and a short video clip
For the people looking into dashcams, I have the Vantrue n2 pro dashcam and it's almost a 360° camera (has a front and rear camera on it) and it's hardwired to my truck. It has a parking mode that automatically records when it senses motion and there are infrared lights on interior side of it to illuminate the cabin. It also has GPS and records 1080p on both the front and rear at the same time, or you can record 4k on just the front. I haven't had any problems with it and it's fairly well hidden I'll post a picture of the setup in a few minutes and a short video clip
northcoast
New member
Sub'd. I had a terrible buying experience, so my patience with dealers is thin to begin with. I hammered them in the review and got a couple phone calls the next day.
wcjeep
Member
Some states do not allow audio recording without consent. Even with your personal security equipment.
Ray Dunakin
Senior Member
They knew the camera was there, even talked about the fact they might be on camera. That's a pretty good case for consent.
I'm not one to offer advice one way or the other...
But I do have to say. As someone who has many people that work for him: this is my nightmare scenario.
I believe there are a few topics around "what happened to the person I interviewed?" You ask all the questions. You do all the background checks you can. You call references.
And still... When you offer what those two positions pay... You end up with a terrible hire.
I would at least give them a chance to get it right.
They might be everything wrong with the world. Or, they might be some great people that are going to be shocked, disappointed, and very angry to see what you bring to them.
If you brought it to me I would have some very easy decisions to make. If you never brought it to me, and you just posted it online... I would still have a very easy decision to make, but a couple of terrible employees would influence the entire word's opinion of me.
But that is the world we live in. Good luck in whichever decision you make.
But I do have to say. As someone who has many people that work for him: this is my nightmare scenario.
I believe there are a few topics around "what happened to the person I interviewed?" You ask all the questions. You do all the background checks you can. You call references.
And still... When you offer what those two positions pay... You end up with a terrible hire.
I would at least give them a chance to get it right.
They might be everything wrong with the world. Or, they might be some great people that are going to be shocked, disappointed, and very angry to see what you bring to them.
If you brought it to me I would have some very easy decisions to make. If you never brought it to me, and you just posted it online... I would still have a very easy decision to make, but a couple of terrible employees would influence the entire word's opinion of me.
But that is the world we live in. Good luck in whichever decision you make.
Excuse my retarded face I was kind of spacing out because I had been driving for 2 hours. These are the same video just front camera vs rear.
https://youtu.be/56SkrfKPYrE
https://youtu.be/vsdMQgkGTAA
And here's how/where I have it mounted. You can see the infrared lights in the picture but obviously not in real life. And normally the screen is off except for when you first start the car or if you push any buttons.
Attachments
mikey's2010SR5
New member
In a "surreptitious manner." They were aware of the camera, so OP is good with the recording.
roborob1969
Member
Interesting post -- Following.
So, I'm seeing a lot about having consent when recording others. Forgive me for asking this cause I'm no law expert, but how is this different than authorities using home surveillance cameras to prosecute or capture suspects? I know commercial places have signs that say something about surveillance/recording, but most homes don't.
Edit: Or, does concsent recording apply to audio conversations?
We had a robbery of some roofing shingles that were left on pallets, from a neighbors house, and the police asked me if they could look through my video history to see if they could find any evidence (people/vehicles).
Hope this isn't off topic, but trying to understand how all this consent stuff works.
So, I'm seeing a lot about having consent when recording others. Forgive me for asking this cause I'm no law expert, but how is this different than authorities using home surveillance cameras to prosecute or capture suspects? I know commercial places have signs that say something about surveillance/recording, but most homes don't.
Edit: Or, does concsent recording apply to audio conversations?
We had a robbery of some roofing shingles that were left on pallets, from a neighbors house, and the police asked me if they could look through my video history to see if they could find any evidence (people/vehicles).
Hope this isn't off topic, but trying to understand how all this consent stuff works.
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Hadelson
New member
All our US facilities have layered CCTV systems for security. (And there are a lot) We use Video's routinely to validate incidents: Injuries and stealing---and all stand up if and when we go into litigation
philsey
New member
Exactly. The SM likely hired these guys.
KCT4R
New member
i'm going to plays devils advocate. i'm going to preface this by saying that i don't believe that this treatment is right nor would i want this to happen to me. As a customer you should receive nothing but a satisfactory service. I don't know you in a personal level nor am i inferring that you are in the wrong in anyway.
The porter's actions and dialog should be looked into and the appropriate discipline should take place.
I currently work at 2 dealerships and can shed some light on this side of the equation. I will admit to you that this does happen in dealerships. a lot of it depends on a few factors.
1. Can the customer complaint be easily duplicated? if no, there's no reason to continue with repairs unless there is some form of compensation (warranty, customer pay, etc)
2. Did you have coverage for component? Are they looking at this for you for free? Techs are paid based on work performed. techs are not going to get to far into a repair if they are not getting paid. Do three of these a day and you potentially lose out on a lot of money.
3. How was your demeanor towards the dealership employees? treating someone with respect goes a long way. Also being a huge A-hole can get this sort of reaction. not saying that happened or that its right but it happens.
my opinion, if you don't like the treatment you received there, don't go back. yes, the adviser shouldn't have make up a story about pulling the door panel and tightening everything. if the dealer wants to make it right, they will. They should! They will most like offer to pull door panel and investigate further. sounds like you may have just had it in a quick lube bay (lube tech is hourly and not qualified, nor do they usually care) and that the adviser came out and tried to duplicate it. unable to duplicate it he decided to give it back to you. in all actuality, it should have gone back to the tech that performed the work as a "comeback" where they should do the due diligence to pull the panel and at least look at all components. No real legality concerns really happened. nothing was stolen, wrecked or manipulated. I don't see monetary compensation like some other posts have mention. the dealer needs to regain your trust. hopefully they work with you and you get the results you are looking for. The dealer is usually the best place to take and service your vehicle. Techs are specialized, trained, and know the product the best.
The porter's actions and dialog should be looked into and the appropriate discipline should take place.
I currently work at 2 dealerships and can shed some light on this side of the equation. I will admit to you that this does happen in dealerships. a lot of it depends on a few factors.
1. Can the customer complaint be easily duplicated? if no, there's no reason to continue with repairs unless there is some form of compensation (warranty, customer pay, etc)
2. Did you have coverage for component? Are they looking at this for you for free? Techs are paid based on work performed. techs are not going to get to far into a repair if they are not getting paid. Do three of these a day and you potentially lose out on a lot of money.
3. How was your demeanor towards the dealership employees? treating someone with respect goes a long way. Also being a huge A-hole can get this sort of reaction. not saying that happened or that its right but it happens.
my opinion, if you don't like the treatment you received there, don't go back. yes, the adviser shouldn't have make up a story about pulling the door panel and tightening everything. if the dealer wants to make it right, they will. They should! They will most like offer to pull door panel and investigate further. sounds like you may have just had it in a quick lube bay (lube tech is hourly and not qualified, nor do they usually care) and that the adviser came out and tried to duplicate it. unable to duplicate it he decided to give it back to you. in all actuality, it should have gone back to the tech that performed the work as a "comeback" where they should do the due diligence to pull the panel and at least look at all components. No real legality concerns really happened. nothing was stolen, wrecked or manipulated. I don't see monetary compensation like some other posts have mention. the dealer needs to regain your trust. hopefully they work with you and you get the results you are looking for. The dealer is usually the best place to take and service your vehicle. Techs are specialized, trained, and know the product the best.
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