20034RunnerV84x2
New member
08T4R, It was a very interesting situation today with my stealership. I anonymously called the Toyo service department today and asked them how much does it cost to rebuild the cylinder heads on a 2004 4runner. The person told me its around $200 per head and it includes everything for a rebuild, machining flat, re-seating the valves and replacing the valve seats. And then I asked for the manager and he confirms the cost... Then I told the manager that I have my truck in his dealership for a head gasket repair! And I asked why is your services adviser as asking for $1300 on top of the $500 machine cost for the head, then the manager was very apologetic but insist they do mark up on the machining cost by 40 percent, so I told him how they still come up to $1800 for rebuilding the head with a 40 percent mark up. The manager says he does not know why and he will talk to the service adviser. I told him that my adviser already talked to you about it and you were willing to knock off $200 from it. Again more apologies, and said maybe I got the wrong information..... Finally, I told the manager, put my truck back together and it better be running the same way as I brought it in and it better not have leaky gasket.
The dishonesty of these dealers and Toyo to back these dealership is beyond me.
I am actually thinking of trading it in and it wont be for a Toyota. My truck is worth $10k by KBB but with $3k less for the repair. Taking advantage of people in these hard times is really not helping. I had a Honda, Mitsubishi, Jeep and BMW and they never pulled anything like this.
Dealers are independently owned. Toyota does not own them. The dealer buys the vehicles (invoice) marks them up for a profit, and sells them. It's how it works. Now if they have a terrible dishonest service department, that's on them and not Toyota.