Frustrating exchange with Toyota Canada
I've haven't got a response for my last comment
/// Official exchange
That's funny. So as it is right now you think $700 plus installation
($1000 total) for replacing a rubber weatherstip is not exorbitant *
and you are sparing me from passing the cost to the customer?
Waow, forgive me if I don't follow your logic. I must be really dumb.
On 11 Feb 2011 at 10:27,
[email protected] wrote:
> Dear Mr. Customer:
>
> Thank you for your inquiry concerning replacement parts for your
> 2005 4Runner.
>
> We realize this is frustrating for you, but the individual
> components of the moonroof assembly cannot be purchased separately.
>
> It is standard practice in every industry, including the automotive
> industry, to sell many replacement parts as assemblies. This is a
> necessary practice. When you consider that one vehicle alone is
> made up of thousands of individual parts, it becomes apparent that
> it would not be possible to indefinitely maintain an inventory of
> individual parts for each model, and each model year. The costs of
> maintaining such a large inventory would be exorbitant. The cost of
> shipping individual parts would also be very high. Unfortunately,
> such costs would have to be passed on to the consumer.
>
> We regret to disappoint you, Mr. Customer, but we cannot supply the
> part number in question or direct you to a business that would sell
> it to you.
>
> Sincerely,
>
> John Ross
> Customer Interaction Centre
> Toyota Canada Inc.
>
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> on 2011-02-11-10.02.24.000000, > wrote:
>
> Thank you for your response and guess what. That is exactly what I
> did first and the dealer told me he can only get the full glass
> which
> come with the weatherstrip for a little $700 plus installation.
>
> I've done my homework but couldn`t locate the part number.
> That's why I'm asking again for your help.
>
> Please provide the part number I'm requesting.
>
> Regards,
>
> On 11 Feb 2011 at 9:44,
[email protected] wrote:
>
> From:
[email protected]
>
> > Dear Mr. Customer:
> >
> > Thank you for your recent correspondence.
> >
> > We would like to take this opportunity to mention that all
> Toyota
> > parts must be purchased through a Toyota dealership. We suggest
> > contacting the Parts department at a Toyota dealership directly.
> > They would be in the best position to accurately identify the
> parts
> > that you require, and to provide information regarding pricing
> and
> > availability.
> >
> > Thank you again for taking the time to contact us.
> >
> > Sincerely,
> >
> > Alice Benstead
> > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> > on 2011-02-11-07.31.37.000000 Customer wrote:
> >
> > I'd like to know the part number for the moonroof weatherstrip
> > surrounding
> > the roof glass?
> >
> > As shown on #2 of the image below
> >
> >
http://www.trademotion.com/schematics/8/8416365.gif
> >
> > Thank you
